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Customer Value Management Jobs (NOW HIRING)

Sapiens

Director, Customer Value Delivery

OR · On-site +1

$198K/yr

Director, Customer Value Delivery Location : Remote The Director, Customer Value Delivery (CVD ... Defines, manages, and tracks program milestones with clear definitions of done, agreed exit ...

Neara

Customer Value Architect - USA (Denver)

Denver, CO · On-site

$130K - $190K/yr

The Customer Value Architect will work directly and closely with our highest value customers to ... Significant experience with enterprise account engagement, strategy and client management, ideally ...

Neara

Customer Value Architect - USA (NYC)

New York, NY · On-site

$130K - $190K/yr

The Customer Value Architect will work directly and closely with our highest value customers to ... Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management ...

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How much do customer value management jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer value management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Managers or Customer Experience Directors tend to have the highest salaries, often exceeding six figures with experience and specialized skills. These positions typically require strong communication, leadership, and data analysis abilities, and may involve managing large accounts or strategic initiatives.

What are the responsibilities of a CSM?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often conduct onboarding, provide ongoing support, identify upselling opportunities, and collaborate with sales and support teams to improve customer satisfaction and retention.

What does a customer value manager do?

A customer value manager analyzes customer data and feedback to identify opportunities for improving products, services, and customer satisfaction. They develop strategies to enhance customer loyalty and retention, often using tools like CRM software and data analytics. The role requires strong communication skills and an understanding of market trends.

What are the key skills and qualifications needed to thrive in the Customer Value Management position, and why are they important?

To excel in Customer Value Management, you need strong analytical abilities, a background in business or marketing, and experience in customer segmentation and lifecycle management. Familiarity with CRM platforms, data analytics tools such as Excel, SQL, or Tableau, and relevant certifications like Certified Customer Experience Professional (CCXP) are highly beneficial. Outstanding interpersonal skills, strategic thinking, and the ability to communicate insights effectively are vital to stand out. These skills are crucial because the role focuses on maximizing customer value and retention through data-driven strategies and close collaboration across many business functions.

What are the typical responsibilities of someone working in Customer Value Management?

Professionals in Customer Value Management are responsible for analyzing customer behaviors and data to develop strategies that enhance customer engagement, loyalty, and profitability. On a day-to-day basis, you'll work closely with marketing, sales, analytics, and product teams to design targeted campaigns, optimize customer journeys, and identify new value propositions. Regular tasks include customer segmentation, developing retention strategies, and measuring the effectiveness of value-driven initiatives. This role requires both hands-on data analysis and proactive cross-functional collaboration, offering a dynamic and strategic work environment.

What is a Customer Value Management job?

A Customer Value Management (CVM) job focuses on maximizing customer value through data-driven strategies, segmentation, and personalized engagement. Professionals in this role analyze customer behaviors, enhance retention, and optimize lifecycle value. They work closely with marketing, sales, and analytics teams to drive targeted campaigns and improve customer satisfaction. The goal is to increase revenue and loyalty by delivering relevant and timely customer experiences.

What is the difference between CRM and CVM?

Customer Value Management (CVM) is a strategic approach within customer relationship management (CRM) that focuses on maximizing the lifetime value of customers through targeted engagement and personalized offers. While CRM involves managing customer data and interactions, CVM emphasizes analyzing customer behavior to optimize retention and revenue, often using data analytics and segmentation tools. Both roles require skills in data analysis, communication, and customer insights.
More about Customer Value Management jobs
What job categories do people searching Customer Value Management jobs look for? The top searched job categories for Customer Value Management jobs are:
Infographic showing various Customer Value Management job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Sr. Customer Value Manager - 11587

Sr. Customer Value Manager - 11587

Coupa Software, Inc.

Cincinnati, OH • On-site, Remote

$127K - $144K/yr

Full-time

Re-posted 11 days ago

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Customer Value Manager at Coupa:
We are seeking a Senior Customer Value Manager to lead a portfolio of customers across different industries and customer segments. In this role, you will be the primary customer-facing advocate, responsible for developing and driving mutual success plans, engagement strategies, and frameworks for measurable impact. You will use a strong executive presence and a deep understanding of Source-to-Pay (or what we call, Business Spend Management) to advise customers on how to transform the way they manage BSM, creating immediate value and efficiency.
Senior Customer Value Managers represent the primary point of contact between Coupa and our customers. As a trusted partner, you will drive customer value by building strong relationships with a variety of stakeholders and customer leaders. You will also work with, coach, and advise customer teams to drive success strategies and mutual goals. In addition, you will collaborate directly with pre-sales, post-sales, product, and other internal teams, while also gaining exposure to different customer industries.
What You'll Do:
  • Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
  • Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
  • Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
  • Strengthen Coupa's market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
  • Build Tomorrow Together by developing and sharing best practices, challenging the "status quo" and providing feedback to ensure Customer Value Management is continuously improving

What You Will Bring to Coupa:
  • 6 Years P2P and/or S2C domain expertise
  • Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
  • Ability to collaborate naturally and incorporate big-picture, "win-win" negotiation skills
  • Perseverance in both challenging and recurring situations
  • An entrepreneurial mindset, focusing on outcome-based problem solving
  • Solid organizational, interpersonal and data analytics skills
  • Ability to develop and maintain executive relationships and incorporate associated influencing strategies
  • Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
  • Minimum Bachelor's degree required - Master's degree is preferred
  • Candidate need to physically reside in Eastern US (preferably east of Mississippi river)
  • Flexibility to travel up to 40%

$127,000 - $144,333 a year
OTE range $159,000-$180,333 with a mix of 80/20
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
#LI-REMOTE
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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