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Customer Value Management Jobs (NOW HIRING)

Phenom People Pvt Ltd

Customer Value Manager

Ambler, PA · Remote

$75K - $90K/yr

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers ... Strong organizational and project management skills Salary * Expected salary range $75,000 - $90 ...

Phenom People Pvt Ltd

Customer Value Manager

Ambler, PA · On-site

$75K - $90K/yr

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers ... Strong organizational and project management skills Salary * Expected salary range $75,000 - $90 ...

Adobe

Director, Customer Value

New York, NY

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and ...

Adobe

Director, Customer Value

Manhattan, NY

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and ...

Urus

Vice President, Customer Value & Growth

Madison, WI · On-site

$139.60K - $178.90K/yr

... management software and solutions that help cattle reach their full genetic potential while ... The Vice President, Customer Value & Growth is a key leader within URUS Commercial Operations ...

AgSource

Vice President, Customer Value & Growth

Madison, WI · On-site

$139.60K - $178.90K/yr

... management software and solutions that help cattle reach their full genetic potential while ... The Vice President, Customer Value & Growth is a key leader within URUS Commercial Operations ...

Omnea

Founding US Customer Value Lead

Astoria, NY

Omnea's First Customer Account Hire At Omnea, we're reinventing how enterprise businesses operate ... Your relationships will run from procurement managers to CFOs. You'll multi-thread across each ...

Astrion

$145K - $165K/yr

Overview Earned Value Management (EVM) Senior Analyst WORK LOCATION: Hanscom AFB, MA SALARY RANGE ... customers Preferred Experience, & Skills: Experience with Power BI, Tableau, or similar tool ...

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How much do customer value management jobs pay per year?

As of May 30, 2026, the average yearly pay for customer value management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Customer Value Management job?

A Customer Value Management (CVM) job focuses on maximizing customer value through data-driven strategies, segmentation, and personalized engagement. Professionals in this role analyze customer behaviors, enhance retention, and optimize lifecycle value. They work closely with marketing, sales, and analytics teams to drive targeted campaigns and improve customer satisfaction. The goal is to increase revenue and loyalty by delivering relevant and timely customer experiences.

What are the key skills and qualifications needed to thrive in the Customer Value Management position, and why are they important?

To excel in Customer Value Management, you need strong analytical abilities, a background in business or marketing, and experience in customer segmentation and lifecycle management. Familiarity with CRM platforms, data analytics tools such as Excel, SQL, or Tableau, and relevant certifications like Certified Customer Experience Professional (CCXP) are highly beneficial. Outstanding interpersonal skills, strategic thinking, and the ability to communicate insights effectively are vital to stand out. These skills are crucial because the role focuses on maximizing customer value and retention through data-driven strategies and close collaboration across many business functions.

What are the typical responsibilities of someone working in Customer Value Management?

Professionals in Customer Value Management are responsible for analyzing customer behaviors and data to develop strategies that enhance customer engagement, loyalty, and profitability. On a day-to-day basis, you'll work closely with marketing, sales, analytics, and product teams to design targeted campaigns, optimize customer journeys, and identify new value propositions. Regular tasks include customer segmentation, developing retention strategies, and measuring the effectiveness of value-driven initiatives. This role requires both hands-on data analysis and proactive cross-functional collaboration, offering a dynamic and strategic work environment.
More about Customer Value Management jobs
What job categories do people searching Customer Value Management jobs look for? The top searched job categories for Customer Value Management jobs are:
Infographic showing various Customer Value Management job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 88% Physical, 6% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Value Manager

Phenom People Pvt Ltd

Ambler, PA • Remote

$75K - $90K/yr

Full-time

Medical, PTO

Posted 2 days ago

Job description

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!  


Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom's TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion and ultimately, net retention. The Customer Value Manager will have phenomenal customer experience to drive customer value, adoption and retention.


What You'll Do

  • Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
  • Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform
  • Educate customers on new product capabilities and position value propositions
  • Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
  • Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
  • Create success and adoption plans following sales handover to understand and define expectations for partnerships
  • Oversee Champions training and certification, and deliver persona-based end user training 
  • Host regular office hours for end users through go live and oversee early adoption period and metrics

What You've Done

  • 5+ years experience as a Customer Success/Customer Value Manager role within SaaS space
  • Experience using technology, metrics, and reporting to manage a customer support functions
  • Ability to have value-based conversation with business executives and key clients
  • Experience managing products, product offerings, and customer experience with products
  • Strong organizational and project management skills

Salary

  • Expected salary range $75,000 - $90,000

Please note the Salary range is subject to change in the future in accordance with Phenom's policies


Benefits

We want you to be your best self and to pursue your passions!

  • Health and wellness benefits/programs to support holistic employee health
  • Flexible hours and working schedules, as well as parental leave for new parents
  • Generous vacation policies & holiday time off
  • Growing organization with career pathing and development opportunities
  • Tons of perks and extras in every office and even to those who work remotely!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.  


We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!


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Employment Type: FULL_TIME

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