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Customer Value Management Jobs (NOW HIRING)

Developing an agency Information Security Risk Management Strategy in accordance with the latest released versions of NIST Special Publications (SPs) such as SP 800-37, Risk Management Framework for ...

Lead staffing, subcontractor integration, risk management, and resource optimization across all task areas * Drive AI-readiness transition planning and ensure the team can absorb new applications and ...

Developing an agency Information Security Risk Management Strategy in accordance with the latest released versions of NIST Special Publications (SPs) such as SP 800-37, Risk Management Framework for ...

Developing an agency Information Security Risk Management Strategy in accordance with the latest released versions of NIST Special Publications (SPs) such as SP 800-37, Risk Management Framework for ...

You will set the benchmark for value management craft, drive innovation at scale, and act as a thought leader and trusted advisor to senior executives - both within Atlassian and across our customer ...

... value management system) * Serve as the primary interface with the customer on all matters ... involving contract execution. Coordinate with other departments on resolution of contractual ...

Lead staffing, subcontractor integration, risk management, and resource optimization across all task areas * Drive AI-readiness transition planning and ensure the team can absorb new applications and ...

Qualifications * 3-6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company. * Demonstrated ...

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How much do customer value management jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer value management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is customer value management?

A Customer Value Management (CVM) job focuses on maximizing customer value through data-driven strategies, segmentation, and personalized engagement. Professionals in this role analyze customer behaviors, enhance retention, and optimize lifecycle value. They work closely with marketing, sales, and analytics teams to drive targeted campaigns and improve customer satisfaction. The goal is to increase revenue and loyalty by delivering relevant and timely customer experiences.

What are the typical responsibilities of someone working in customer value management?

Professionals in Customer Value Management are responsible for analyzing customer behaviors and data to develop strategies that enhance customer engagement, loyalty, and profitability. On a day-to-day basis, you'll work closely with marketing, sales, analytics, and product teams to design targeted campaigns, optimize customer journeys, and identify new value propositions. Regular tasks include customer segmentation, developing retention strategies, and measuring the effectiveness of value-driven initiatives. This role requires both hands-on data analysis and proactive cross-functional collaboration, offering a dynamic and strategic work environment.

What are the key skills and qualifications needed to thrive in customer value management, and why are they important?

To excel in Customer Value Management, you need strong analytical abilities, a background in business or marketing, and experience in customer segmentation and lifecycle management. Familiarity with CRM platforms, data analytics tools such as Excel, SQL, or Tableau, and relevant certifications like Certified Customer Experience Professional (CCXP) are highly beneficial. Outstanding interpersonal skills, strategic thinking, and the ability to communicate insights effectively are vital to stand out. These skills are crucial because the role focuses on maximizing customer value and retention through data-driven strategies and close collaboration across many business functions.

What does customer value management do?

Customer Value Management (CVM) professionals analyze customer data to understand preferences and behaviors, aiming to enhance customer satisfaction and loyalty. They develop strategies to increase customer lifetime value, often using tools like CRM systems and data analytics to inform decision-making.
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What are popular job titles for Customer Value Management?

Popular job titles for Customer Value Management:

Infographic showing various Customer Value Management job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Risk Manager

Rockville, MD

Customer Value Partners
Professional, Scientific, and Technical Services • 51 - 200 employees

$155K - $165K/yr

Full-time

Re-posted 26 days ago


Job description

Overview

CVP is seeking an Cybersecurity Risk Manager for a large government agency enterprise-level cybersecurity program. The Cybersecurity Risk Manager will work directly with the Cybersecurity Program Manager and the agency’s CIO and CISO in cybersecurity tasks such as information security policy development and implementation; security compliance monitoring; security audit management; risk assessment; system authorization; security reporting; and other information security-related tasks.


Responsibilities

  • Identify, evaluate, and develop strategies for handling risks to reduce information security and privacy risk across the agency.
  • Provide recommendations, guidance, planning, and implementation support for agency risk management activities and tools, and provide support as needed to enhance the agency’s Information Security Program related to governance, optimizations, automation, and supporting tools.
  • Developing an agency Information Security Risk Management Strategy in accordance with the latest released versions of NIST Special Publications (SPs) such as SP 800-37, Risk Management Framework for Information Systems and Organizations and SP 800-39, Managing Information Security Risk (as revised).
  • Conducting an enterprise risk assessment and developing an agency Information Security Risk Assessment Report that addresses all findings from the assessment
  • Developing an agency Privacy and Security Roadmap that recommends privacy and information security capabilities based on risks identified in the agency’s Information Security Risk Assessment Report
  • Developing an agency Information Security Risk Management Plan that addresses how the agency will implement and perform risk management activities regarding risk tolerance, risk assessment, risk response, risk monitoring, and risk capabilities
  • Providing risk management guidance to the agency offices for A&A activities as required, ensuring continuous risk monitoring of information security control implementation effectiveness and required information security compliance requirements
  • Support the Information Security and Assurance Office (ISAO) in implementing and overseeing the organization’s information security risk management and security assessment and authorization (A&A) activities.
  • Advise the agency on how best to tailor the revised A&A process to handle non-traditional technologies including, but not limited to, cloud, mobile, and Internet of Things.
  • Provide the agency recommendations on how it can continuously monitor and assess the security posture of agency information systems over time and alert agency decision makers when an information system presents an increased risk or eminent threat to agency data and/or operations.
  • Develop guidance, templates, other tools, and advice to the program offices to support their risk management and ATO activities.
  • Provide risk management and information security continuous monitoring program implementation recommendations to program offices
  • Track and review Plans of Actions and Milestones (POA&Ms) agency-wide to identify areas of risk as a result of unimplemented POA&Ms, a buildup of risk-based decisions, or other cross-cutting issues observed as a result of its risk management support.
  • Track the A&A status for all divisions and programs that have information systems to validate they meet the requirements to protect the agency’s data and operations.
  • Develop the required artifacts to complete security accreditation packages for OCIO information systems and perform any required assessments, as requested. The Contractor shall provide oversight and advisory support to agency program office personnel for completion of information system A&A packages, as requested.
  • Follow NIST Federal Information Processing Standards (FIPS) and Special Publications (SPs) to include, but not limited to, FIPS 199 and 200, SP 800-39, SP 800-37, SP 800-137, SP 800-60, SP 800-53, SP 800-53A, SP 800-34, SP 800-30, and SP 800-18. The Contractor shall comply with all agency IT security and Privacy policies and standards including, and the agency Privacy Impact Assessment (PIA) requirements and associated templates.

Qualifications

  • Minimum of six years’ experience in cybersecurity. 10+ years’ experience is preferred.
  • Minimum of six years' experience leading and delivering in FISMA-based and FedRAMP Assessment and Authorization (A&A) programs for comparably sized federal agencies and programs. Seven plus years’ experience is preferred.
  • Shall have at least one of the following industry-recognized certifications:
    • Certified Information System Security Professional (CISSP)
    • Certified Information Systems Auditor (CISA)
    • Certified Information Security Manager (CISM)
    • Certified in Risk and Information Systems Control (CRISC)
  • Familiarity with Information Technology Infrastructure Library (ITIL) Foundation Compliance (GRC) tool, continuous monitoring, and vulnerability management tools or services. Note: NIH currently uses CSAM.
  • Demonstrated experience managing cybersecurity teams including personnel, workload, priorities, scheduling, and risks.
  • Proven experience bringing innovative approaches to help reduce the FISMA workload and time to authorization/reauthorization through such methods as boundary consolidation, common control identification and re-use, automation, assessment readiness reviews, and digital transformation.

Desired Skills

  • PMP Certification
  • CISSP Certification
  • Experience with Security Assessment Tools (Tenable Nessus, DBProtect, Wireshark, WebInspect)
  • NIH/HHS experience

Location

  • Rockville, MD (Hybrid)

Salary Band: $155-165k (Depending on experience)

This position is contingent upon program award. We are proactively recruiting qualified candidates in advance of contract award.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.
CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.
At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.