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Customer Value Management Jobs (NOW HIRING)

ManTech

Earned Value Analyst

Lexington Park, MD

$88K - $147K/yr

Perform Earned Value Management (EVM) analysis, including independent Estimates at Completion (EACs ... management, and customers, via email, phone, and or virtual communication, which may involve ...

TekStream Solutions

Business Value Lead

$140/hr

Overview We're looking for a Business Value Manager to help customers unlock the full value of our client's SaaS and AI?powered healthcare technology solutions. In this role, you'll combine financial ...

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How much do customer value management jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer value management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Managers or Customer Experience Directors tend to have the highest salaries, often exceeding six figures with experience and specialized skills. These positions typically require strong communication, leadership, and data analysis abilities, and may involve managing large accounts or strategic initiatives.

What are the responsibilities of a CSM?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often conduct onboarding, provide ongoing support, identify upselling opportunities, and collaborate with sales and support teams to improve customer satisfaction and retention.

What does a customer value manager do?

A customer value manager analyzes customer data and feedback to identify opportunities for improving products, services, and customer satisfaction. They develop strategies to enhance customer loyalty and retention, often using tools like CRM software and data analytics. The role requires strong communication skills and an understanding of market trends.

What are the key skills and qualifications needed to thrive in the Customer Value Management position, and why are they important?

To excel in Customer Value Management, you need strong analytical abilities, a background in business or marketing, and experience in customer segmentation and lifecycle management. Familiarity with CRM platforms, data analytics tools such as Excel, SQL, or Tableau, and relevant certifications like Certified Customer Experience Professional (CCXP) are highly beneficial. Outstanding interpersonal skills, strategic thinking, and the ability to communicate insights effectively are vital to stand out. These skills are crucial because the role focuses on maximizing customer value and retention through data-driven strategies and close collaboration across many business functions.

What are the typical responsibilities of someone working in Customer Value Management?

Professionals in Customer Value Management are responsible for analyzing customer behaviors and data to develop strategies that enhance customer engagement, loyalty, and profitability. On a day-to-day basis, you'll work closely with marketing, sales, analytics, and product teams to design targeted campaigns, optimize customer journeys, and identify new value propositions. Regular tasks include customer segmentation, developing retention strategies, and measuring the effectiveness of value-driven initiatives. This role requires both hands-on data analysis and proactive cross-functional collaboration, offering a dynamic and strategic work environment.

What is a Customer Value Management job?

A Customer Value Management (CVM) job focuses on maximizing customer value through data-driven strategies, segmentation, and personalized engagement. Professionals in this role analyze customer behaviors, enhance retention, and optimize lifecycle value. They work closely with marketing, sales, and analytics teams to drive targeted campaigns and improve customer satisfaction. The goal is to increase revenue and loyalty by delivering relevant and timely customer experiences.

What is the difference between CRM and CVM?

Customer Value Management (CVM) is a strategic approach within customer relationship management (CRM) that focuses on maximizing the lifetime value of customers through targeted engagement and personalized offers. While CRM involves managing customer data and interactions, CVM emphasizes analyzing customer behavior to optimize retention and revenue, often using data analytics and segmentation tools. Both roles require skills in data analysis, communication, and customer insights.
More about Customer Value Management jobs
What job categories do people searching Customer Value Management jobs look for? The top searched job categories for Customer Value Management jobs are:
Infographic showing various Customer Value Management job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Earned Value Analyst

Earned Value Analyst

ManTech

Lexington Park, MD

$88K - $147K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Description & Requirements
Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Earned Value Analyst to join our team in Lexington Park, MD. This is an onsite position.

This role will support the Cost and Schedule Analysis Department in the Navy Aviation Division at MANTECH.  In this role, the candidate will be responsible for ensuring compliance for programs with Earned Value Management System requirements.

Responsibilities include but are not limited to:

  • Perform Earned Value Management (EVM) analysis, including independent Estimates at Completion (EACs), Schedule Risk Assessments (SRAs), and Integrated Baseline Reviews (IBRs)

  • Provide timely, actionable schedule and cost performance inputs to government reporting systems, including Interim Program Assessment Review System (IPARS), Contractor Performance Assessment Reporting System (CPARS), Selected Acquisition Reports (SAR), and Defense Acquisition Executive Summary (DAES)

  • Evaluate risk, cost, schedule, and technical factors to recommend appropriate details of reporting requirements in accordance with established processes and procedures

  • Develop and present routine reports/assessments to Program Management of the Integrated Master Schedule including, but not limited to, Critical Path Analysis, Baseline Control, Milestone Forecasts, Schedule Health Metrics, and Schedule performance

  • Create compelling visualizations and reports for senior stakeholders using MS Project, OnePager Professional, Power BI, and PowerPoint

  • Lead cross-functional meetings to align government and contractor efforts and ensure cost and schedule integrity

  • Ability to travel up to 10%

Minimum Qualifications:

  • BA/BS degree in areas related to Math, Science, Statistics, Business, Management, or Engineering and 4+ years of relevant experience, or an Associate's degree with 8+ years of relevant experience, or a High School Diploma with 10+ years of relevant experience may be substituted for a Bachelor's degree

  • Experience using MS Project, MS Excel, MS PowerPoint, and MS Word

  • 4+ years of experience using Earned Value Management (EVMS) tools and methodologies (ex., Microsoft Project, Deltek Cobra, Confluence, Primavera P6)

Preferred Qualifications:

  • A Master's degree in areas related to Math, Science, Statistics, Business, Management, or Engineering

  • Experience with OnePager Professional and MS Power BI

  • Knowledge and familiarity with government acquisition processes

  • Experience with technical program management support, and interfacing with senior level clients

Clearance Requirements:

  • Must have a current and active Secret clearance

Physical Requirements:

  • Must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations


The projected compensation range for this position is $88,200.00-$147,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, MANTECH invests in its employees beyond just compensation.  MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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