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Customer Support Jobs in Kansas (NOW HIRING)

Logitech

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise ...

Omni Inclusive

Customer Service Support Lv1

Olathe, KS · On-site

$16.50 - $21/hr

Customer Service Support 1 Customer Enabling The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute ...

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Customer Support information

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How much do customer support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer support in Kansas is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Kansas?

The most popular types of Customer Support jobs in Kansas are:

What are popular job titles related to Customer Support jobs in Kansas?

For Customer Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Kansas look for?

The top searched job categories for Customer Support jobs in Kansas are:

What cities in Kansas are hiring for Customer Support jobs?

Cities in Kansas with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $35,608 per year, or $17.1 per hour.

Facility Services Customer Support

Wichita, KS • On-site

Dondlinger Construction
See more jobs at Dondlinger Constructionexternal

$17.25 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Dondlinger Construction Company is one of the industry's most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and Iowa. We have capabilities in commercial building, civil construction; including bridge and heavy highway, and underground utility construction. In addition, Dondlinger works year-round, has career advancement opportunities, and comprehensive benefits. Visit our website at www.dondlinger.build to learn more about our completed and currently "under construction" projects, our rich past and our exciting future. Dondlinger Construction is an EEO Employer. Veterans, Women and Minorities and Disabled individuals are encouraged to apply.
Job Title: Facility Services Customer Support
Job Responsibilities:
This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.
  • Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
  • Provide administrative support to the service ticket tracking for all assigned client work orders.
  • Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
  • Responsible for actively processing service orders with both new and recurring.
  • Support teams with the Facilities Coordinators to keep projects moving forward at all times.
  • Engages vendors to meet the needs of work orders as written.
  • Analyzes and determines needs of customer to decide on necessary scope of work.
  • Oversees progress of work orders from inception to completion.
  • Helps to resolve issues and refers significant issues to supervisor.
  • Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
  • Reviews vendor invoices for accuracy before sending to accounting for processing.
  • Ensures vendors understand scope of work and help to define details.
  • Clearly communicate expectations to vendors.
  • Provide outstanding customer service when answering phone calls and promptly responding to emails.
  • Communicate with Corporate Contacts throughout the entire life of a work request.
  • Ensure any changes to scope of work are documented and approved.
  • Other duties as assigned.

Job Qualifications:
  • High School Diploma or GED
  • 2 years or related experience helpful
  • Experience with FEXA software helpful
  • Highly proficient with Microsoft Office suite
  • Excellent communication and interpersonal skills
  • Demonstrated high level of professionalism and organizational skills
  • Coachable with willingness to learn
  • Construction experience a plus

Skills/abilities
  • Excellent written and verbal communications skills
  • Must be able to multi-task
  • Team oriented individual with initiative
  • Strong accuracy and attention to detail
  • Sound reasoning and decision-making skills

What do we offer?
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Coverage
  • 401K/Retirement
  • Employee Stock Ownership Program
  • Holiday Pay
  • Paid Time Off
  • Great work environment
  • Weekly pay

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 316-945-0555
Equal Opportunity Employer: Veterans, Women, Minorities and Disabled Individuals encouraged to apply
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
English - Spanish - Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English

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