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Customer Service Chat Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Grow with a team that leads with service and builds with purpose. At Basys, we believe success is ... live chat feature to provide live chat support Additional Responsibilities * Identifies and ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Grow with a team that leads with service and builds with purpose. At Basys, we believe success is ... live chat feature to provide live chat support Additional Responsibilities * Identifies and ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Grow with a team that leads with service and builds with purpose. At Basys, we believe success is ... live chat feature to provide live chat support Additional Responsibilities * Identifies and ...

SolvdUS, Inc

Customer Service Representative

Lenexa, KS · On-site

$21 - $25/hr

Provide exceptional customer service via phone, email, and chat, supporting drivers throughout the rental and repair process. * Serve as the liaison between drivers, repair facilities, rental ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Kansas

Customer Service Chat Support information

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$10

$17

$25

How much do customer service chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service chat support in Kansas is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Kansas?

For Customer Service Chat Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Kansas look for?

The top searched job categories for Customer Service Chat Support jobs in Kansas are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Kansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,608 per year, or $17.1 per hour.

Customer Service Agent (Mid-Shift)

Customer Service | Full-Time

Wichita, KS • On-site

$15.25 - $20.50/hr

Other

Posted 19 days ago

Job description

Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls.

  • Troubleshoot and resolve customer issues, aiming for first-call resolution.
  • Use internal systems to research and retrieve customer information.
  • Collaborate with other departments to resolve complex inquiries.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures while applying your training and knowledge.
  • Handle sensitive information with confidentiality and care.
  • Escalate unresolved issues to the appropriate team or manager.
  • Stay current by attending training sessions and reviewing updated materials.
  • Meet all attendance and scheduling requirements.
Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Strong written and verbal communication skills.

Ability to type at least 20 words per minute.

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in troubleshooting, follow-up, and issue resolution.

Strong conflict resolution and negotiation abilities.

Customer-focused: empathetic, patient, and responsive.

Able to multitask, stay organized, and self-manage.

Team-oriented with a positive attitude.

Comfortable in a fast-paced, ever-changing environment.

Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)
  • 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
  • Experience in a contact center or government-related work.

Apply