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Customer Service Chat Support Jobs in Kansas (NOW HIRING)

Synectics

Customer Service Support

Wichita, KS · On-site

$16.75 - $21.50/hr

* The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities ...

Omni Inclusive

Customer Service Support Lv2

Olathe, KS · On-site

$16.50 - $21/hr

The Customer Service Support 2 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities ...

Omni Inclusive

Customer Service Support Lv1

Olathe, KS · On-site

$16.50 - $21/hr

Customer Service Support 1 Customer Enabling The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Kansas

Customer Service Chat Support information

See Kansas salary details

$10

$17

$25

How much do customer service chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service chat support in Kansas is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Kansas?

For Customer Service Chat Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Kansas look for?

The top searched job categories for Customer Service Chat Support jobs in Kansas are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Kansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,608 per year, or $17.1 per hour.

Customer Service Support

Three Point Solutions, Inc.

Wichita, KS • On-site

$15.25 - $19.50/hr

Full-time

Re-posted 25 days ago

Job description

Job Title: Customer Service Support
Client: Food Manufacturing Company
Location: Wichita, KS 67202
Duration: 7 Months
Shift: 1st Shift (Mon-Fri, 8:00 AM - 5:00 PM)
Job Summary
Customer Service Support role focused on order management, administrative support, and stakeholder coordination. Ensures accurate order processing, smooth internal workflows, and timely communication.
Key Responsibilities (Mobile-Friendly)
• Support order intake, processing, and fulfillment
• Confirm orders and maintain accurate documentation
• Provide order status updates to stakeholders
• Identify delays/issues and support resolution
• Verify orders (credit, pricing, stock, transport)
• Handle invoices and contract balance updates
• Perform administrative and clerical tasks
• Assist in resolving routine customer issues
• Escalate complex issues when required
• Maintain coordination across internal teams
Core Duties
• Order processing & tracking
• Customer service support
• Documentation & data entry
• Issue resolution support
• Administrative operations
Work Environment / Role Nature
• Office-based, process-driven role
• High coordination with internal stakeholders
• Detail-oriented and fast-paced
• Entry-level customer operations support
Required Skills
• Customer service / admin experience - 2+ years
• Order management basics - 1+ year
• Communication & coordination - 2+ years
• Attention to detail - 2+ years
• Problem-solving - 1+ year
Preferred Skills
• Order processing systems - 1+ year
• Invoice & contract handling - 1+ year
• Data entry & documentation - 1+ year
• Stakeholder communication - 1+ year
• ERP / order systems - Good to have
Technical / Functional Exposure
• Order lifecycle (intake → fulfillment) - 1-2+ years
• Documentation & reporting - 1-2+ years
• Customer service processes - 2+ years
• Administrative operations - 2+ years
• Data validation & coordination - 1+ year
Education / Experience
• High School Diploma or equivalent
• Minimum 2+ years in customer service / admin / order management
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