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Customer Services Representative information

See Kansas salary details

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$24

How much do customer services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer services representative in Kansas is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

How to get hired as a customer services representative?

To get hired as a customer services representative, candidates should have strong communication and problem-solving skills, relevant experience, and a good understanding of customer service tools like CRM software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Preparing a professional resume and practicing interview skills can improve chances of securing a position in this field.

Is remote customer services representative a stressful job?

A remote customer services representative role can be stressful due to handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, working remotely may reduce some workplace stressors like commuting and office distractions, and success often depends on communication skills and stress management techniques.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Kansas?

For Customer Services Representative jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Kansas look for?

The top searched job categories for Customer Services Representative jobs in Kansas are:

What cities in Kansas are hiring for Customer Services Representative jobs?

Cities in Kansas with the most Customer Services Representative job openings:

What are popular job titles related to Customer Services Representative jobs in KS?

For Customer Services Representative jobs in KS, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Kansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Customer Service Representative - Sales

Civil Recruit

De Soto, KS • On-site

$15.50 - $21/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Summary

    Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

    Hours: Mon-Fri 8a-430p

    Temp to hire

    This is an in person on-site position.

    Will assist with creating purchase orders, tracking orders, procurement requests for items to be ordered, and follow through on orders until delivered.

    Will receive orders in system once delivered.

    Will assist with reconciliation on invoices.

    Computer experience required.

    SXE and SAP experience helpful but not required.

    Must be able to easily navigate new computer systems.

    Will work with Storeroom Attendants onsite

    Dress code: Business casual

    Steel toe shoes required.

    May be asked to assist in Storeroom (though this is rare)

    Experience preferred over education.

Responsibilities

    Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.

    Review and approve assigned inventory forecasts produced by Vallen's inventory management or other Enterprise Resource Planning application.

    Review and approve daily replenishment recommendations produced by Vallen's inventory management or other Enterprise Resource Planning application.

    Assess existing orders to determine action for expediting or de-expediting for optimal delivery.

    Place purchase requisitions and vendor purchase orders.

    Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.

    Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.

    Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.

    Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.

    Communicate with vendors to resolve problems with timeliness and product quality.

    Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.

    Research and resolve account payables nonconformance with suppliers.

    Identify opportunities for and document customer cost savings.

    Produce customer KPI measurement data.

    Follow all Vallen and customer Standard Operating Procedures.

    Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.

    Perform other duties as assigned.


Requirements

    High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:

    Excellent customer service.

    Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.

    Mathematical aptitude for basic calculations.

    Self-starter with the ability to work independently.

    Strong attention to detail and accuracy.

    Demonstrated strong attention to detail, organizational and execution skills.

    Proficiency with MS-Office products.

    Strong verbal and written communication skills.

Skills
  • Customer Services representative