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Customer Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.

Motus

$20/hr

Motus is looking for a proactive and empathetic Customer Support Agent for our Everlance B2C product line. In this role, you will be the first point of contact for customers, helping them resolve ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants Payment Card Industry compliance. Duties ...

Steadily

Customer Support Specialist

Overland Park, KS · On-site

$70K/yr

As a Customer Support Specialist, you will: * Respond to high volumes of calls and emails from insureds, lenders, and agents * Handle policy servicing requests, including billing inquiries, document ...

TVH Parts Holding NV

Customer Support Specialist

Olathe, KS · On-site

$17.50 - $23.50/hr

As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional service throughout their ...

Steadily

Customer Support Specialist

Overland Park, KS · On-site

$70K/yr

As a Customer Support Specialist, you will: * Respond to high volumes of calls and emails from insureds, lenders, and agents * Handle policy servicing requests, including billing inquiries, document ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with ...

DH Pace

Aftermarket Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with ...

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All JobsCustomer Support JobsCustomer Support Jobs in Kansas

Customer Support information

See Kansas salary details

$10

$17

$25

How much do customer support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer support in Kansas is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Kansas? The most popular types of Customer Support jobs in Kansas are:
What are popular job titles related to Customer Support jobs in Kansas? For Customer Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Kansas look for? The top searched job categories for Customer Support jobs in Kansas are:
What cities in Kansas are hiring for Customer Support jobs? Cities in Kansas with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,608 per year, or $17.1 per hour.

Customer Support Specialist

BASYS Processing

Lenexa, KS • On-site

$16.75 - $22.50/hr

Full-time

Re-posted 27 days ago

Job description

**Seeking 11am-8pm CST Shift only!**
Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.
Duties & Responsibilities
Essential Functions
  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities
  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Associate's or Bachelor's Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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