ZipRecruiter

Log In

1

Customer Support Operations Manager Jobs (NOW HIRING)

Zoox

Manager, Fleet Support Operations

San Francisco, CA · On-site

$131K - $158K/yr

The Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we ...

G & H Trash Valet

Operations Manager

Pearland, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... manage spend. Our financial operations platform transforms the procure-to-pay process, helping ...

A1 Valet Trash LLC

Operations Manager

Atlanta, GA · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

Alivo

Customer Support Specialist

South Portland, ME · On-site

$18.50 - $25/hr

Experience with CRM tools like HubSpot * Familiarity with AI, automation, or communication platforms * Background in SaaS support, operations, or technical troubleshooting * Eligible to work in the ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

KBR

Operations Manager

Washington, DC · On-site

$164K - $246K/yr

Demonstrated experience leading technical operations teams responsible for enterprise IT services, system administration, network operations, and customer support. * Proven experience managing ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Atlanta, GA

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Workiz

Manager of Customer Support

San Diego, CA · On-site

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team ... This is a high-impact, operational leadership role for someone who thrives on building systems ...

Pickle

Customer Support Manager

New York, NY · On-site

$100K - $140K/yr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

Pickle

Customer Support Manager

Manhattan, NY · On-site

$120 - $180/hr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

ButcherBox

Director of Customer Support

Watertown, MA

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a ... The ideal candidate is equally comfortable managing day-to-day operations, developing leaders ...

Mesa Labs, Inc.

Manager, Customer Support

Lakewood, CO · On-site

$90 - $120/hr

Job Summary The Manager, Customer Support is responsible for managing the end-to-end response ... The role partners closely with Sales, Quality, Operations, and Product teams to drive issue ...

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Support Operations Manager Jobs

Customer Support Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer support operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer support operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities are hiring for Customer Support Operations Manager jobs?

Cities with the most Customer Support Operations Manager job openings:

What states have the most Customer Support Operations Manager jobs?

States with the most job openings for Customer Support Operations Manager jobs include:

Infographic showing various Customer Support Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Support Manager

Wonder Works Construction Corp.

Fort Pierce, FL • On-site, Remote

$20 - $35/hr

Full-time

Re-posted 15 hours ago

Job description

Company Description
Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987.
The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.
Job Description
We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
Pay: $20.00 - $35.00 per hour.
Customer Support Manager Responsibilities:
  • Managing the customer support department's day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.

Qualifications
Customer Support Manager Requirements:
  • High school diploma or equivalent.
  • Proven experience as a Customer Support Specialist, preferably within a similar environment.
  • Thorough knowledge of legislation pertaining to consumer protection.
  • Prior experience in a managerial or supervisory role will be advantageous.
  • Top-notch oral, written, and interpersonal abilities.
  • Well-developed arbitration skills with the ability to remain impartial.
  • Affinity for multitasking with precision.
  • Capacity to accept and utilize constructive criticism.
  • Alignment with our company's values.

Additional Information
Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier.
All your information will be kept confidential according to EEO guidelines.

Apply