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Customer Support Manager Jobs in Ohio (NOW HIRING)

Alphabe Insight Inc

Customer Support Manager

Cincinnati, OH · On-site

$42K - $46K/yr

Catch Vibe Voice is seeking a Customer Support Manager to oversee daily customer support operations and help maintain a consistently high standard of service. In this role, you will guide and support ...

NextShining

Customer Support Manager

Cincinnati, OH · On-site

As a Customer Support Manager, you will oversee day-to-day customer support activities while helping the team maintain consistent, efficient, and professional service. This position is ideal for ...

New

Millwood, Inc.

CUSTOMER SUPPORT MANAGER (CSM)

Vienna, OH · On-site

$50K - $65K/yr

Customer Support Manager Millwood Inc. Mission: For all who come in contact with Millwood to clearly see the love of Christ in all that we do. Millwood, Inc. demonstrates and encourages industry ...

Stanley David and Associates

Customer Support

Milford, OH · On-site

$14.75 - $19/hr

Must Have Technical/Functional Skills • Certified System Administrator (CSA) (Optional) • ITIL ® Foundation Certification • Customer Success, IT service management, or SaaS related ...

A-Gas

Customer Support Representative

Bowling Green, OH · On-site

$23/hr

Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceeded * Open and maintain customer accounts by ...

Dinamic AS Group

Customer Support Assistant

Cincinnati, OH · On-site

$39K - $43K/yr

Customer Support Assistant Dinamic AS Group is seeking a highly motivated and detail-oriented ... Excellent organizational and time-management abilities * Professional demeanor and customer-focused ...

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Customer Support Manager information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do customer support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer support manager in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Ohio?

The most popular types of Customer Support jobs in Ohio are:

What cities in Ohio are hiring for Customer Support Manager jobs?

Cities in Ohio with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Customer Support Manager

Cincinnati, OH

Catch Vibe Voice
See more jobs at Catch Vibe Voiceexternal

Full-time

Posted 19 days ago

Job description

Company Description

At Catch Vibe Voice, we believe every conversation is an opportunity to create a positive and lasting impression. We are a growing, people-focused company committed to delivering professional communication and exceptional customer experiences.

Our team thrives in a collaborative, energetic environment where strong communication, personal development, and career growth are encouraged.

Job Description

Catch Vibe Voice is seeking a Customer Support Manager to oversee daily customer support operations and help maintain a consistently high standard of service.

In this role, you will guide and support the customer service team, help resolve escalated customer concerns, monitor performance, and identify opportunities to improve internal processes. The ideal candidate is organized, approachable, solution-oriented, and comfortable taking initiative in a fast-paced professional environment.

This position is an excellent opportunity for someone looking to strengthen their management, communication, and customer relations skills while growing with an expanding organization.

Responsibilities

  • Oversee daily customer support activities and ensure service standards are maintained
  • Support and guide team members in handling customer questions and concerns
  • Assist with resolving escalated or complex customer situations
  • Monitor team performance and identify areas for improvement
  • Help establish efficient customer service procedures and workflows
  • Provide coaching, feedback, and ongoing support to team members
  • Maintain clear communication between customer support and other departments
  • Track recurring customer concerns and recommend practical solutions
  • Ensure customer interactions are handled professionally and efficiently
  • Contribute to a positive, organized, and collaborative work environment
Qualifications
  • Strong verbal and written communication skills
  • Excellent organizational and time-management abilities
  • Strong problem-solving and decision-making skills
  • Ability to lead, motivate, and support a team
  • Professional and customer-focused attitude
  • Ability to remain organized while managing multiple priorities
  • Strong interpersonal and relationship-building skills
  • Comfortable working in a fast-paced and team-oriented environment
  • Reliable, adaptable, and willing to learn
  • Ability to take initiative and maintain attention to detail

Additional Information
  • Competitive salary of $42,000 – $46,000 per year
  • Full-time employment
  • Career growth and advancement opportunities
  • Leadership and management skill development
  • Professional training and ongoing development
  • Opportunities to strengthen communication, customer relations, and problem-solving skills
  • Supportive and collaborative work environment
  • Exposure to different areas of business operations
  • Opportunity to take on greater responsibilities as the company grows