ZipRecruiter

Log In

1

Customer Support Lead Jobs (NOW HIRING)

ValueMomentum Inc

Support Lead

Chevy Chase, MD · On-site

The ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills ... support logs. Hardware Provisioning & Room Readiness * Lead the imaging, configuration, and ...

MealSuite

Team Lead, Customer Support

Dallas, TX

$62.80K - $75.30K/yr

Hands-On Team Lead, Customer Support MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining ...

Integra Technologies.

Customer Support Spc.

Manchester, NH · On-site

$17.50 - $23.75/hr

Customer Support SpecialistPosition Summary The Customer Support Specialist serves as a liaison ... Respond promptly to customer inquiries regarding order status, lead times, pricing, product ...

AirOps

Technical Support Lead

New York, NY · On-site

ABOUT THE ROLE We're seeking a Technical Support Lead to own how we support customers post-activation. This is a player-coach role where you'll roll up your sleeves to solve complex technical ...

All Options

Trading Systems Support Lead

Austin, TX · On-site

Responsibilities : • Lead, mentor, and grow the trading support team, setting standards for ... a customer support team • Strong understanding and hands-on experience with Linux OS • Ability ...

New Standard

Customer Support Associate

Emigsville, PA

$17.25 - $23.50/hr

Customer Support Associate We are seeking a detail-oriented and customer-focused Customer Support ... Provide timely updates to customers regarding lead time changes, requested information, and order ...

New Standard

Customer Support Associate

York, PA · On-site

$17.25 - $23.50/hr

Customer Support Associate Position Summary We are seeking a detail-oriented and customer-focused ... Provide timely updates to customers regarding lead time changes, requested information, and order ...

next page

Showing results 1-20

People also search for

All JobsCustomer Support Lead Jobs

Customer Support Lead information

See salary details

$9

$21

$41

How much do customer support lead jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

How does a Customer Support Lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What are Customer Support Leads?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

More about Customer Support Lead jobs
What cities are hiring for Customer Support Lead jobs? Cities with the most Customer Support Lead job openings:
What states have the most Customer Support Lead jobs? States with the most job openings for Customer Support Lead jobs include:
What job categories do people searching Customer Support Lead jobs look for? The top searched job categories for Customer Support Lead jobs are:
Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Field Support Lead

Field Support Lead

EXECUTIVE 1 HOLDING COMPANY

Rockville, MD

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Position Overview

We are seeking a high-energy, technically proficient Field Support Lead, in support of a proposal for a government agency, to manage on-site, in-person IT support teams. This role is dedicated to providing "white-glove" interactive customer service. You will lead a team of technicians supporting mission-critical devices, standard workstations, and VIP users, ensuring that technical issues never slow down the pace of our clients work. The ideal candidate has deep experience in federal health or scientific environments (e.g. FDA, DOE). 

 Key Responsibilities

• Manage on-site technical teams providing Tier 2/3 support in a high-pressure, in-person environment.

• Personally coordinate and provide timely problem resolution for designated VIPs, including "as needed" after-hours support.

 • Efficiently juggle multiple simultaneous technical tasks and long-term projects without a drop in service quality.

 • Ensure seamless support whether delivered in-person or indirectly via remote management software for teleworkers.

• Manage shift coverage to ensure on-site presence during core hours (7:30 AM – 6:00 PM ET for MD locations / 7:00 AM – 5:00 PM MT for Montana).

Required Qualifications

• Documented experience managing on-site, in-person end-user IT support teams.

 • Advanced troubleshooting skills across a diverse environment including:

       o OS: Recent versions of Microsoft Windows, Apple macOS, Linux, and Apple iOS.

       o Cloud/Apps: Microsoft 365, Edge, and Chrome browsers.

       o Infrastructure: Wi-Fi, VPN connections, TCP/IP, and Virtual Desktops (VDI).

• A track record of "interactive customer service"—the ability to communicate technical solutions clearly and kindly to non-technical scientific staff.

Work Environment & Location: This is primarily an on-site position. The Lead must be prepared to support and visit various locations, including: Ability to work on-site at facilities in Rockville, and other locations in Maryland, with occasional support for locations outside of the coast.

Benefits:

  • Medical, Dental and Vision coverage
  • 401(k) Matching
  • PTO

Apply