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Customer Support Lead Jobs (NOW HIRING)

The Mint Dispensary

Support Lead

Tempe, AZ · On-site

$16.50/hr

Support Lead - Tempe Reports to: Store Manager FLSA Status: Non-Exempt Department: Retail Location ... Customer Service: Greet customers, listen to their needs, and provide personalized cannabis ...

Peregrine Technologies

Support Lead

San Francisco, CA

$90K - $140K/yr

You will own the front line of customer support and build the function from the ground up: the playbooks, the knowledge base, the automations, and the escalation standards that let Support scale past ...

Peregrine Technologies

Support Lead

San Francisco, CA · On-site

Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we're amplifying our impact as we expand into the enterprise and ...

Figure

User Support Lead

San Jose, CA · On-site

$120K - $175K/yr

We are looking for a User Support Lead to build, run, and scale our user support team. Your team ... customer support for a software product, including 2+ years building or leading a support team

ORBIS Inc

HI · Hybrid

The Office Support Lead will be required to liaise with internal and external stakeholders, including ASC senior management and customer representative and requires a collaborative individual who ...

Orbis Inc

Be Seen First

Office Support Lead

Honolulu, HI · On-site

$95K/yr

The Office Support Lead will be required to liaise with internal and external stakeholders, including ASC senior management and customer representative and requires a collaborative individual who ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

EVERWhite

Customer Support

Warminster, PA · On-site

$17 - $21.75/hr

Key Responsibilities Inbound Quoting & Lead Response: Respond promptly to incoming phone calls and ... Consultative Customer Support: Educate commercial clients, contractors, and institutional buyers on ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining ... Provide technical support to customers and end users for Wave Relay products, including phone ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers.

DOT Compliance Services

Customer Support Team Lead

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers.

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers.

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Customer Support Lead information

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How much do customer support lead jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

What is the highest position in customer support lead?

The highest position in customer support leadership is typically the Customer Support Director or Vice President of Customer Support, responsible for overseeing the entire support department, setting strategic goals, and managing senior support managers. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.

How does a customer support lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What is a customer support lead?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

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Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Support /Lead Mechanic (Powersports/Rental/Fleet Ops)

JConnect Infotech

Marietta, GA • On-site

Other

Re-posted 10 days ago

Job description

Customer Support Lead

We're seeking a Customer Support Lead who brings leadership, mechanical expertise, and a customer-first mindset. This is a hands-on role combining customer interaction, fleet maintenance, documentation, and team management. You'll lead check-in/check-out operations, ensure vehicles are road-ready, perform detailed auto work, and report issues-all while delivering a premium experience to our guests.

Bonus: We will train and sponsor you to become Polaris Certified, opening doors in the powersports industry.

Key Responsibilities

Guest Experience & Customer Support

  • Greet guests and oversee the full check-in/check-out process for rentals.
  • Ensure a friendly, informative, and professional rental experience.
  • Resolve customer issues and inquiries in person, by phone, or online.
  • Train and manage support staff in maintaining service standards.

Fleet Operations & Maintenance

  • Perform pre- and post-ride vehicle inspections.
  • Handle both basic and detailed mechanical work (brakes, fluids, suspension, etc.).
  • Ensure vehicles are clean, fueled, and safe for every customer.
  • Coordinate external repairs and keep vehicles in top condition.

Documentation & Reporting

  • Document all check-in/check-out steps in the rental system, including photos, damage reports, fuel levels, and mileage.
  • Maintain inspection logs, service records, and maintenance schedules.
  • Report all customer incidents, vehicle damages, and mechanical issues promptly to management.

Team Leadership

  • Lead daily operations and assign responsibilities to staff.
  • Monitor team performance and provide coaching or feedback.
  • Ensure safety, cleanliness, and efficiency at both locations.

Work Environment & Physical Requirements

  • Must be comfortable working outdoors in varying weather conditions.
  • Ability to lift up to 50 lbs and perform physical tasks (vehicle cleaning, inspection).

Thanks and Regards,

Andy

Sr. Talent Partner

Jconnect Infotech Inc.

168 Barclay Center Ste. 347

Cherry Hill, NJ 08034

Email: andy@jconnectinc.

Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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