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Customer Support Lead Jobs (NOW HIRING)

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Based in USA, you will be the frontline Technical Support Lead for our Enterprise Customers, key member of our frontline Customer Success team, you will help craft the company's customer support ...

MSCCN

Lead Customer Support Specialist

Kansas City, MO · On-site

$45K - $60K/yr

The Lead Customer Support Specialist serves as a senior member of the Customer Service team, providing guidance, support, and expertise to fellow Customer Support Specialists while maintaining direct ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining ... Provide technical support to customers and end users for Wave Relay products, including phone ...

Arc

Customer Support Agent

$10/hr

This is the first dedicated customer support hire, reporting directly to the CEO or Customer Support Lead. You will work the queue, learn every recurring issue, and leave behind macros, playbooks ...

New

Fireflies.ai

Customer Support

$18.75 - $25.25/hr

Customer Support Role We're seeking a self-starter with a proven track record in SaaS customer ... Lead initiatives that improve support quality, automation, and internal workflows * Ensure ...

IndSoft Inc

WCS Support Lead

Mooresville, NC

Job Title : WCS Support Lead Location : Mooresville, NC. Type of hire : CTH Note:Please send ... production support for a customer facing ecommerce application Strong experience in problem ...

IndSoft Inc

WCS Support Lead

Mooresville, NC · On-site

Job Title : WCS Support Lead Location : Mooresville, NC. Type of hire : CTH Note:Please send ... customer facing ecommerce application • Strong experience in problem diagnosis and creative ...

ValueMomentum Inc

Support Lead

Chevy Chase, MD · On-site

The ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills ... support logs. Hardware Provisioning & Room Readiness * Lead the imaging, configuration, and ...

Peraton

Targeting Support Lead

Fort George G Meade, MD · On-site

$135K - $216K/yr

Responsibilities The Targeting Support Lead serves as Peraton's senior targeting authority embedded ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

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Customer Support Lead information

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How much do customer support lead jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Support Directors or Vice Presidents of Customer Service, with salaries reaching six figures or more. These roles typically require extensive experience, leadership skills, and strategic oversight of customer support operations.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as senior corporate executives, specialized medical professionals like surgeons, and experienced consultants or contractors in fields like IT, finance, or engineering. These positions often require advanced skills, extensive experience, and sometimes certifications, and may involve high-pressure environments or freelance work with project-based pay.

What does a customer support lead do?

A customer support lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate workflows, provide training, monitor performance metrics, and communicate with other departments to improve customer satisfaction.

What is the role of a customer service lead?

A customer support lead oversees the customer service team, ensuring high-quality support and resolving complex issues. They coordinate team activities, provide training, monitor performance metrics, and implement process improvements to enhance customer satisfaction.

How does a Customer Support Lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What are Customer Support Leads?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

More about Customer Support Lead jobs
What cities are hiring for Customer Support Lead jobs? Cities with the most Customer Support Lead job openings:
What states have the most Customer Support Lead jobs? States with the most job openings for Customer Support Lead jobs include:
What job categories do people searching Customer Support Lead jobs look for? The top searched job categories for Customer Support Lead jobs are:
Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 31% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Technical Support Lead - USA

Securiti.ai

San Jose, CA • Remote

Full-time

Posted 27 days ago

Job description

Technical Support Lead - USA (Remote)

Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 HPE-IAPP Innovation Award.

The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.

Based in USA, you will be the frontline Technical Support Lead for our Enterprise Customers, key member of our frontline Customer Success team, you will help craft the company's customer support strategies, building strong relationships with customers and collaborating with cross-functional stakeholders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Ideally you will have a strong technical background with experience in triage, troubleshooting and solving of customer issues and implementations. Pre-sale or post-sale Solution Architecture background would be considered advantageous.

Objectives of this Role
  • Diagnose, troubleshoot and resolve issues with assigned clients, implementations, training, increase adoption, ensure retention, and high levels of customer satisfaction
  • Respond to technical support tickets to help establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed
Daily and Monthly Responsibilities
  • Propose simple and effective solutions building trust and rapport, highlighting best practices, and proper logging of all issues
  • Provide accurate feedback to customers promptly in accordance with SLA’s
  • Facilitate interaction and workflow between team members, including engineering and account team, to ensure deliverables are on time
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare accurate reports promptly and maintain the highest level of customer satisfaction
Required Skills and Qualifications
  • 3-5 years of experience in customer support, customer success and 1-2 Years in Cyber/Data Protection
  • Strong verbal and written communication, critical thinker, and customer focused attitude
  • Good technical knowledge
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Prior experience working with customers from North America, Europe or Asia Pacific providing support or training for a technology-based product
Preferred Qualifications
  • Bachelor’s degree
  • Knowledge of Salesforce and project management tools
About Us

Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Securiti’s solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access and protect sensitive data at scale.

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