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Customer Support Lead Jobs in Texas (NOW HIRING)

Sterling Engineering

Customer Support

Houston, TX · On-site

$24/hr

Customer Support Representative (Manufacturing) ? Pasadena, TX (Onsite for Training → Remote ... Embrace the charm of this dynamic area while exploring job listings that could lead you to a ...

Five Below

support lead

Dallas, TX · On-site

$11.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Five Below

support lead

Dallas, TX · On-site

$11.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Forhyre

.Net Application Support Lead

Dallas, TX · On-site

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities * Team lead for Application ...

Tait Communications

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Additionally, this employee has strong communication skills which lead to the team to exceeding performance expectations. Functional Outcomes Customer Support Operations * Deliver frontline technical ...

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All JobsCustomer Support Lead JobsCustomer Support Lead Jobs in Texas

Customer Support Lead information

See Texas salary details

$8

$20

$38

How much do customer support lead jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer support lead in Texas is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $21.97 per hour, depending on experience, location, and employer.

What is a customer support lead?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

How does a customer support lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What are the key skills and qualifications needed to thrive as a customer support lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

What are popular job titles related to Customer Support Lead jobs in Texas?

For Customer Support Lead jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Support Lead jobs in Texas look for?

The top searched job categories for Customer Support Lead jobs in Texas are:

What cities in Texas are hiring for Customer Support Lead jobs?

Cities in Texas with the most Customer Support Lead job openings:

Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $41,955 per year, or $20.2 per hour.

Customer Support Lead

El Paso, TX • On-site

Young Women's Christian Association of El Paso, TX
See more jobs at Young Women's Christian Association of El Paso, TXexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Description
The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.
Become part of our amazing team-exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.
Employment Benefits Include:
  • Free membership to any of our YWCA locations
  • Indoor heated pools open year-round for water aerobics
  • Two locations offering lap swimming (East and Central)
  • Access to weight rooms and cardio equipment at all locations
  • Fitness classes including Yoga, Pilates, Aquacise, and Zumba
Join a team committed to strengthening our community while supporting your personal and professional growth.
JOB SUMMARY:
Under direct supervision, assists the Customer Support Manager in managing the functions of and in overseeing the successful operation of parent services, including clerical support. The position supports respectful, responsive, and accountable service delivery through coordination of the support team, eligibility, client cases, compliance, and resolution of service challenges. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.
  • Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA's attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Assists Customer Support Manager in reaching departmental goals and maintaining key performance measures.
  • Provide guidance, coaching, and technical assistance to the support team on complex cases, documentation, customer service concerns, and policy interpretation.
  • Assures high-quality customer service to parents and providers. Resolve customer service issues. If necessary, seek assistance of Customer Support Manager or Administrators.
  • Assists in the maintenance required computer systems, databases, and software applications to enter, retrieve, update, track, and maintain program information in accordance with established procedures
  • Reviews and monitors scheduling for Support staff. Adjusts staff schedule as necessary.
  • Reviews and monitors completion of tasks in CCS Dynamics.
  • Monitors staff to ensure timely completion of workload and corrections of case files.
  • Assures confidentiality and security for all electronic and paper records within Support Center
  • Acts on behalf of Customer Support Manager in his/her absence.
  • Answers eligibility questions or other policy-related questions raised by Support Center staff.
  • Performs duties of a Support Specialist during absence, vacancy or special workload periods.
  • Maintains an alternating work schedule that assures full management coverage during all operational hours of Support Center
  • Reports, tracks, and coordinates unit automation problems with the CCS Database Manager.
  • May prepare and analyze reports on a weekly, bi-weekly, or monthly basis.
  • Assists with monitoring referrals coordinated between various programs at Workforce Solution Borderplex, including for Initial Job Search.
JOB QUALIFICATIONS:
  • Associate degree in human services or related field required.
  • Five (5) years of previous experience in Child Care Services Eligibility department may be substituted for the above educational requirement.
  • Two (2) years of progressively responsible experience in the human services field required; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
  • Prior related supervisory or lead experience preferred.
  • Excellent verbal and written communication skills, with the ability to explain procedures, rules, and regulations.
  • Excellent interpersonal skills required, with ability to interact at all levels.
  • Bilingual capabilities in English/Spanish preferred.
  • Ability to employ tact and diplomacy along with comprehensive subject matter expertise in working with parents, staff and representatives of other agencies.
  • Must be well organized and be able to handle multiple priorities.
  • Must be able to work under pressure with constant interruptions.
  • Must have initiative and work independently and autonomously when required.
  • Must be able to make sound judgments, have excellent decision-making skills, and possess strong conflict resolution skills.
  • Must be able to operate a personal computer and have basic knowledge and skills in MS Office software.
  • Must have access to vehicle and possess valid driver's license and sufficient liability insurance.

Anticipated Benefits:
YWCA Membership and Program Discounts
Basic Life Insurance and Retirement
Medical, Dental and Vision

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