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Customer Support Lead Jobs (NOW HIRING)

Candid Health

Customer Support Lead

San Francisco, CA · On-site

$135K - $175K/yr

The role Candid Health is seeking a Customer Support Lead to enable our Support team as we continue to scale. In this role, you will be responsible for growing multiple individual contributors on the ...

Numeral, Inc.

Customer Support Lead

San Francisco, CA · On-site

$180K - $220K/yr

About the role Numeral is hiring a Customer Support Lead to build and scale a world-class support function. This leader will manage the support team, while establishing the systems, processes, and ...

fun.xyz

Customer Support Lead

New York, NY

Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support function from the ground up. As a B2B2C payments company, the quality of our customer support directly ...

New

Grid

Customer Support Lead

Seattle, WA · On-site

$70K - $90K/yr

The role We're adding a Customer Support Lead to our team to help us build and scale our core product lines. You'll work closely with product, engineering and business leaders to create a magical ...

Cardless, Inc

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

Cardless

Customer Support Lead

San Francisco, CA

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

Reevo

Builder - Customer Support Lead

San Francisco, CA · On-site

$120K - $160K/yr

As a Customer Support Lead, you'll be the front line of Reevo's customer experience-resolving issues, educating users, and representing the voice of the customer across our teams. You'll help build ...

Circadia Health

Support Lead

El Segundo, CA · On-site

$60K - $80K/yr

The Role The Support Lead is a critical operational role responsible for the day-to-day performance and quality of the customer support function. Based in the Los Angeles office, this individual ...

Valstro

Support Lead

New York, NY

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under ...

Valstro

Support Lead

New York, NY · On-site

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under ...

Valstro

Support Lead

New York, NY · On-site

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under ...

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Customer Support Lead information

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How much do customer support lead jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

How does a Customer Support Lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What are Customer Support Leads?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

More about Customer Support Lead jobs
What cities are hiring for Customer Support Lead jobs? Cities with the most Customer Support Lead job openings:
What states have the most Customer Support Lead jobs? States with the most job openings for Customer Support Lead jobs include:
What job categories do people searching Customer Support Lead jobs look for? The top searched job categories for Customer Support Lead jobs are:
Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Support Lead

Customer Support Lead

Paradigm Senior Services

Miami, FL

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Location
Miami, FL (On-site, Monday-Friday)
Who We Are
At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.
We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.
Position Snapshot
The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is responsible for managing team performance, streamlining processes, and creating Standard Operating Procedures (SOPs) to optimize department workflows. Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives. This position will initially report to the Senior Manager of Customer Support.
Core Responsibilities
  • Supervise team of Customer Support Specialists to ensure efficiency and high-quality service
  • Develop, maintain, and update SOPs for all customer support workflows
  • Ensure SOPs align with company objectives, compliance standards, and customer needs
  • Train the support team on new processes and best practices
  • Monitor ticket resolution times, call handling metrics, and chatbot interactions
  • Conduct performance evaluations, provide coaching, and support professional development
  • Optimize ticketing and call management workflows to improve response times
  • Identify gaps in support coverage and recommend staffing or process improvements
  • Work closely with Account Management, Billing, and Operations to streamline issue resolutions
  • Act as the primary escalation point for complex customer inquiries and issues
  • Conduct quality assurance reviews on calls, tickets, and chatbot responses
  • Implement feedback loops for continuous service improvement
  • Other details as assigned
Experience and Skills
  • Minimum 3 years of experience in customer support, operations, or a similar role
  • Minimum 3 years of experience in revenue cycle management (RCM)
  • Proven experience in creating and managing SOPs for customer-facing teams
  • Strong leadership, coaching, and team management skills
  • Familiarity with HubSpot, ticketing systems, and chatbot management
  • Excellent problem-solving and conflict-resolution abilities
  • Analytical mindset with the ability to monitor KPIs and identify improvement opportunities
  • Ability to multitask in a high-volume, fast-paced environment
  • Proficiency in MS Office Suite (Outlook, Word, Excel) required
Education and Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field
What We Offer
  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support

Compensation
$55,000-$65,000 depending on experience

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