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Customer Support Lead Jobs (NOW HIRING)

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract ...

ASM Research

Customer Support Lead

Fairfax, VA · On-site

Customer Support Lead Leads enterprise IT support operations to deliver reliable, secure, and high-quality end-user technology services within a regulated government environment. Oversees service ...

Cardless, Inc

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

Monmouth Trading Cards

Customer Support Lead

$18 - $25/hr

We're looking for a Customer Support Lead to help oversee our customer service function, manage escalated customer issues, support our current customer service team, and ensure customers receive ...

Onsite Management Group

Customer Support Lead

Seattle, WA · On-site

$22 - $23/hr

We are seeking a Customer Support Lead for our Seattle area client. This position functions as a floater, providing back-up coverage across multiple account locations when employees are out sick, on ...

Swishbreaks

Customer Support Lead

New York, NY · On-site

$65K - $75K/yr

We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools, quality ...

Flux

Customer Support Lead

San Francisco, CA · Remote

You'll own the end-to-end support experience -- from the first customer touch to durable systems that make support faster, higher quality, and easier to scale. What You'll Do * Own the support ...

Tri Counties Bank

Customer Support Lead I

Chico, CA · On-site

$20.50 - $26/hr

POSITION SUMMARY Customer Support Leads are experts in our offerings, delivering next-level Service with Solutions to our customers both internal and external. They're able to troubleshoot and solve ...

Tri Counties Bank

Customer Support Lead I

Redding, CA · On-site

$20.50 - $26/hr

POSITION SUMMARY Customer Support Leads are experts in our offerings, delivering next-level Service with Solutions to our customers both internal and external. They're able to troubleshoot and solve ...

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All JobsCustomer Support Lead Jobs

Customer Support Lead information

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How much do customer support lead jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Support Lead roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like plumbing or electrical work, which rely more on experience and certifications than formal education.

What are the key skills and qualifications needed to thrive as a Customer Support Lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Support Directors or Vice Presidents of Customer Service, with salaries reaching six figures or more. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What does a customer support lead do?

A customer support lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate workflows, provide training, monitor performance metrics, and communicate with other departments to improve customer satisfaction.

What is the role of a customer service lead?

A customer service lead oversees the customer support team, ensuring high-quality service and resolving complex issues. They coordinate daily operations, provide training, and may use customer support tools like CRM systems to monitor performance and improve customer satisfaction.

How does a Customer Support Lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What are Customer Support Leads?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

More about Customer Support Lead jobs
What cities are hiring for Customer Support Lead jobs? Cities with the most Customer Support Lead job openings:
What states have the most Customer Support Lead jobs? States with the most job openings for Customer Support Lead jobs include:
What job categories do people searching Customer Support Lead jobs look for? The top searched job categories for Customer Support Lead jobs are:
Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Support Lead

SteerBridge

Vienna, VA • On-site

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

SteerBridge is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial-grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people-especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
Position Overview
SteerBridge is seeking an experienced Customer Support Lead to oversee daily operations within our Credit Card Customer Service team. This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and performance
management.
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer service in a regulated environment
Key Responsibilities
Customer Service Leadership
  • Lead, mentor, and develop a team of customer support representatives.
  • Foster a customer-first culture focused on service excellence and accountability.
  • Conduct coaching sessions, performance reviews, and ongoing training.
  • Assist with workforce planning, scheduling, and resource allocation.
Customer Support Operations
  • Handle complex customer inquiries and escalations involving:
    • Credit card accounts
    • Billing
    • Payment processing
    • Disputes
    • Chargebacks
    • Fraud concerns
    • Rewards programs
    • Account maintenance
  • Ensure timely, accurate resolution while maintaining high customer satisfaction.
  • Monitor customer interactions to ensure quality standards and compliance.
Process Improvement & Technology
  • Design, document, and optimize customer service processes.
  • Evaluate and improve CRM and customer support technologies.
  • Develop and optimize IVR call flows and customer self-service experiences.
  • Support implementation of new technologies and operational enhancements.
  • Conduct User Acceptance Testing (UAT) for new systems and process changes.
  • Maintain SOPs, process documentation, and knowledge base articles.
Performance & Reporting
  • Monitor and report on key customer service metrics, including:
    • Service Levels
    • Customer Satisfaction (CSAT)
    • First Contact Resolution (FCR)
    • Average Handle Time (AHT)
    • Quality Scores
  • Present performance insights and recommendations to leadership.
  • Identify opportunities to improve efficiency and customer experience.
Compliance & Risk
  • Ensure customer interactions comply with company policies and applicable regulations.
  • Maintain awareness of consumer banking and credit card regulations.
  • Identify potential operational, fraud, or compliance risks and escalate appropriately.
Training & Development
  • Support onboarding of new customer support representatives.
  • Create training materials and best practices.
  • Promote continuous learning and professional development across the team.
Required Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 3-5+ years of customer service experience in banking, financial services, credit card servicing, or a related industry.
  • 1-3+ years of leadership or supervisory experience.
  • Strong understanding of:
    • Credit card products
    • Billing cycles
    • Payment processing
    • Disputes and chargebacks
    • Fraud prevention
  • Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar).
  • Excellent communication, conflict resolution, and problem-solving skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with Microsoft Office applications.
Preferred Qualifications
  • Experience working in a regulated financial services environment.
  • Knowledge of consumer banking regulations and compliance.
  • Experience leading quality assurance or performance improvement initiatives.
  • Experience with workforce management and contact center operations.
  • Familiarity with IVR design and customer self-service technologies.

Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays

$100,000 - $115,000 a year
Salary is commensurate with experience, qualifications, and overall fit.
SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
If you would like information about how your application is processed, please contact us.

Apply