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Customer Support Lead Jobs (NOW HIRING)

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Customer Support Lead The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is ...

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

Customer Support Lead Griffith, IN (On-site) Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and experiences they remember.

Loopy Cases

Customer Support Lead

Griffith, IN

$24/hr

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of Customer Support Representatives, ensuring customers receive timely, high-quality support while helping ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of Customer Support Representatives, ensuring customers receive timely, high-quality support while helping ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

SteerBridge Customer Support Lead SteerBridge is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in ...

SF Compute

Customer Support Lead

San Francisco, CA · On-site

$200K - $270K/yr

We're hiring a hands-on Customer Support Lead to own day-to-day customer support and success - the team, the tooling, and the metrics that keep customers live, productive, and loyal. You'll build a ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract ...

SF Compute

Customer Support Lead

San Francisco, CA · On-site

We're hiring a hands-on Customer Support Lead to own day-to-day customer support and success - the team, the tooling, and the metrics that keep customers live, productive, and loyal. You'll build a ...

ASM Research

Customer Support Lead

Fairfax, VA · On-site

Customer Support Lead Leads enterprise IT support operations to deliver reliable, secure, and high-quality end-user technology services within a regulated government environment. Oversees service ...

Cardless, Inc

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

Cardless, Inc

Customer Support Lead

San Francisco, CA · On-site

Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs ...

Flux Protocol

Customer Support Lead

San Francisco, CA · On-site

You'll own the end-to-end support experience - from the first customer touch to durable systems that make support faster, higher quality, and easier to scale. What You'll Do * Own the support ...

Swishbreaks

Customer Support Lead

New York, NY · On-site

$65K - $75K/yr

We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools, quality ...

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How much do customer support lead jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

What is the highest position in customer support lead?

The highest position in customer support leadership is typically the Customer Support Director or Vice President of Customer Support, responsible for overseeing the entire support department, setting strategic goals, and managing senior support managers. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.

How does a customer support lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What is a customer support lead?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

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Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Support Lead

Paradigm Senior Services

Miami, FL • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Customer Support Lead

The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is responsible for managing team performance, streamlining processes, and creating Standard Operating Procedures (SOPs) to optimize department workflows. Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives. This position will initially report to the Senior Manager of Customer Support.

Core Responsibilities

  • Supervise team of Customer Support Specialists to ensure efficiency and high-quality service
  • Develop, maintain, and update SOPs for all customer support workflows
  • Ensure SOPs align with company objectives, compliance standards, and customer needs
  • Train the support team on new processes and best practices
  • Monitor ticket resolution times, call handling metrics, and chatbot interactions
  • Conduct performance evaluations, provide coaching, and support professional development
  • Optimize ticketing and call management workflows to improve response times
  • Identify gaps in support coverage and recommend staffing or process improvements
  • Work closely with Account Management, Billing, and Operations to streamline issue resolutions
  • Act as the primary escalation point for complex customer inquiries and issues
  • Conduct quality assurance reviews on calls, tickets, and chatbot responses
  • Implement feedback loops for continuous service improvement
  • Other details as assigned

Experience and Skills

  • Minimum 3 years of experience in customer support, operations, or a similar role
  • Minimum 3 years of experience in revenue cycle management (RCM)
  • Proven experience in creating and managing SOPs for customer-facing teams
  • Strong leadership, coaching, and team management skills
  • Familiarity with HubSpot, ticketing systems, and chatbot management
  • Excellent problem-solving and conflict-resolution abilities
  • Analytical mindset with the ability to monitor KPIs and identify improvement opportunities
  • Ability to multitask in a high-volume, fast-paced environment
  • Proficiency in MS Office Suite (Outlook, Word, Excel) required

Education and Qualifications

  • Bachelor's degree in Business Administration, Communications, or a related field

What We Offer

  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support

Compensation

$55,000-$65,000 depending on experience

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