ZipRecruiter

Log In

1

Customer Support Lead Jobs in Florida (NOW HIRING)

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Lead The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is ...

Stax Connect

Customer Support Specialist

Orlando, FL · On-site

$24/hr

You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$24/hr

You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of ...

Five Below

Part Time Support Lead

Tallahassee, FL

  • Medical

The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. How do they do it? As a Five Below leader, your ...

New

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

Lead and manage the customer support team to ensure effective and efficient service delivery. * Implement and optimize customer service strategies, workflows, and best practices. * Monitor KPIs and ...

Justworks

Manager, Customer Support

Tampa, FL · On-site

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Justworks

Manager, Customer Support

Tampa, FL · Hybrid

$92K - $114K/yr

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Inspected

Customer Support Specialist I

Fort Lauderdale, FL · On-site

$17.25 - $23/hr

  • Medical

  • Retirement

  • PTO

Under the guidance of the Team Lead, the Account Specialist I manages a defined set of contractor ... Client & Inspector Support * Manage a defined set of contractor and inspector accounts under team ...

Inspected

Customer Support Specialist I

Plantation, FL · On-site

$17.25 - $23/hr

  • Medical

  • Retirement

  • PTO

Under the guidance of the Team Lead, the Account Specialist I manages a defined set of contractor ... Client & Inspector Support * Manage a defined set of contractor and inspector accounts under team ...

Inspected

Customer Support Specialist I

Davie, FL · Remote

  • Medical

  • Retirement

  • PTO

Under the guidance of the Team Lead, the Account Specialist I manages a defined set of contractor ... Client & Inspector Support * Manage a defined set of contractor and inspector accounts under team ...

Ag

ATR - MIAMI - Customer Support Director

Miami, FL · On-site +1

$18 - $22.75/hr

  • Medical

  • Retirement

  • PTO

Lead crossfunctional projects and support Field Service teams. * Manage escalations until ... Ensure customer readiness for smooth entry into operations. Business Development & Financial ...

Five Below

Support Lead Part Time

Hollywood, FL · On-site

$14.50/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Five Below

Support Lead Full Time

Jacksonville, FL · On-site

$15/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Five Below

Support Lead Part Time

Vero Beach, FL · On-site

$14.50/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

next page

Showing results 1-20

All JobsCustomer Support Lead JobsCustomer Support Lead Jobs in Florida

Customer Support Lead information

See Florida salary details

$7

$16

$31

How much do customer support lead jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support lead in Florida is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

What is the highest position in customer support lead?

The highest position in customer support leadership is typically the Customer Support Director or Vice President of Customer Support, responsible for overseeing the entire support department, setting strategic goals, and managing senior support managers. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.

How does a customer support lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What is a customer support lead?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

What are popular job titles related to Customer Support Lead jobs in Florida?

For Customer Support Lead jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Support Lead jobs in Florida look for?

The top searched job categories for Customer Support Lead jobs in Florida are:

Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,653 per year, or $16.2 per hour.

Customer Support Lead

Paradigm Senior Services

Miami, FL • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Support Lead

The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is responsible for managing team performance, streamlining processes, and creating Standard Operating Procedures (SOPs) to optimize department workflows. Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives. This position will initially report to the Senior Manager of Customer Support.

Core Responsibilities

  • Supervise team of Customer Support Specialists to ensure efficiency and high-quality service
  • Develop, maintain, and update SOPs for all customer support workflows
  • Ensure SOPs align with company objectives, compliance standards, and customer needs
  • Train the support team on new processes and best practices
  • Monitor ticket resolution times, call handling metrics, and chatbot interactions
  • Conduct performance evaluations, provide coaching, and support professional development
  • Optimize ticketing and call management workflows to improve response times
  • Identify gaps in support coverage and recommend staffing or process improvements
  • Work closely with Account Management, Billing, and Operations to streamline issue resolutions
  • Act as the primary escalation point for complex customer inquiries and issues
  • Conduct quality assurance reviews on calls, tickets, and chatbot responses
  • Implement feedback loops for continuous service improvement
  • Other details as assigned

Experience and Skills

  • Minimum 3 years of experience in customer support, operations, or a similar role
  • Minimum 3 years of experience in revenue cycle management (RCM)
  • Proven experience in creating and managing SOPs for customer-facing teams
  • Strong leadership, coaching, and team management skills
  • Familiarity with HubSpot, ticketing systems, and chatbot management
  • Excellent problem-solving and conflict-resolution abilities
  • Analytical mindset with the ability to monitor KPIs and identify improvement opportunities
  • Ability to multitask in a high-volume, fast-paced environment
  • Proficiency in MS Office Suite (Outlook, Word, Excel) required

Education and Qualifications

  • Bachelor's degree in Business Administration, Communications, or a related field

What We Offer

  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support

Compensation

$55,000-$65,000 depending on experience

Apply