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Customer Support Lead Jobs Near Me

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Reporting to the POS Support Lead, this role is the first point of contact for site teams experiencing POS issues, responsible for delivering fast, accurate, and customer-focused Tier 1 and Tier 2 ...

Reporting to the POS Support Lead, this role is the first point of contact for site teams experiencing POS issues, responsible for delivering fast, accurate, and customer-focused Tier 1 and Tier 2 ...

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Customer Support Lead information

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How much do customer support lead jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What cities are hiring for Customer Support Lead jobs?

Cities with the most Customer Support Lead job openings:

What states have the most Customer Support Lead jobs?

States with the most job openings for Customer Support Lead jobs include:

Who are the top companies hiring for Customer Support Lead jobs?

The top 10 employers for Customer Support Lead jobs are:

A map of the United States highlighting the number of Customer Support Lead job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Support Lead job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Support Specialist

Facilities Management Express

Columbus, OH • On-site

$17.50 - $23.50/hr

Full-time

Posted 3 days ago

New


Job description

Are you passionate about building strong rapport with customers and learning technical skills? Do you have a knack for problem solving? Do you enjoy working with software to create impactful solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered "Yes'' to all those questions, then we're looking for you!

The Customer Support Specialist plays a key role on the Customer Success team, otherwise known as FMX's secret weapon. We stand out in the industry due to our world-class customer support, which has earned us a 98% customer satisfaction rating! Customer Support Specialists are FMX product experts and act as the frontline support for all customer questions and technical issues. In this role, you'll manage a high volume of inbound support tickets, phone calls, live chat messages, and specialized customer projects and also provide product support for our implementation and retention teams. You'll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

You can expect to dedicate 75% of your time to supporting our customers, 15% investigating product-related issues, and 10% providing assistance to the implementation and retention teams.

Responsibilities:
As a Customer Support Specialist, you will:

  • Manage a high volume of inbound support tickets, phone calls, and live chat messages
  • Answer product-related questions and inquiries in great detail
  • Investigate, troubleshoot, document, and resolve technical issues
  • Adhere to customer support SLAs for response and resolution times
  • Coordinate and lead end-user training sessions
  • Fulfill FMX site configuration projects and adhere to completion timelines
  • Maintain a high-level of customer satisfaction through professional and courteous service
  • Provide product support for the implementation and retention teams as needed
  • Develop internal and customer-facing documentation
  • Work closely with the Customer Support management team to identify new ways to streamline processes and improve workflow