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Customer Support Lead Jobs (NOW HIRING)

Boom

Customer Support Lead - Bilingual Spanish

$17.50 - $22.50/hr

Reporting to our Team Lead (PH) and Customer Success Manager (PH), you'll pair closely with other Customer Support Specialists on our team (who are also based in the Philippines) to serve thousands ...

New

Valstro

Support Lead

New York, NY

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under ...

Valstro

Support Lead

New York, NY · On-site

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under ...

Valstro

Support Lead

New York, NY · On-site

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under ...

Leidos

Customer Programs Support Lead

Sacramento, CA · On-site

The Customer Programs Support Lead will support Sacramento Municipal Utility District (SMUD) customer programs by coordinating day-to-day application/rebate processing, customer communications, CRM ...

Leidos

Customer Programs Support Lead

Sacramento, CA · On-site

The Customer Programs Support Lead will support Sacramento Municipal Utility District (SMUD) customer programs by coordinating day-to-day application/rebate processing, customer communications, CRM ...

Candid Health

Customer Support

Denver, CO · On-site

$70K - $125K/yr

As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is ...

Greater Nashua Mental Health

IT Support Lead

Nashua, NH · On-site

$26.17 - $35.41/hr

The IT Support Lead collaborates closely with IT staff and vendors to maintain reliable systems ... Excellent customer service, communication, and interpersonal skills. * Ability to manage multiple ...

Zipline

Customer Support Specialist

Dallas, TX

$25 - $28/hr

This position is based in Richardson, Texas and will report to the US Customer Support Lead, full time onsite. What You'll Do * Serve as the primary, end-to-end point of contact for customers and ...

Leidos

Customer Programs Support Specialist

Sacramento, CA · On-site

$52K - $94K/yr

This role will work under the direction of the Customer Programs Support Lead and will help ensure that customer program tasks are completed accurately, on time, and in alignment with SMUD-approved ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Based in USA, you will be the frontline Technical Support Lead for our Enterprise Customers, key member of our frontline Customer Success team, you will help craft the company's customer support ...

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Customer Support Lead information

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How much do customer support lead jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Support Directors or Vice Presidents of Customer Service, with salaries reaching six figures or more. These roles typically require extensive experience, leadership skills, and strategic oversight of customer support operations.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as senior corporate executives, specialized medical professionals like surgeons, and experienced consultants or contractors in fields like IT, finance, or engineering. These positions often require advanced skills, extensive experience, and sometimes certifications, and may involve high-pressure environments or freelance work with project-based pay.

What does a customer support lead do?

A customer support lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate workflows, provide training, monitor performance metrics, and communicate with other departments to improve customer satisfaction.

What is the role of a customer service lead?

A customer support lead oversees the customer service team, ensuring high-quality support and resolving complex issues. They coordinate team activities, provide training, monitor performance metrics, and implement process improvements to enhance customer satisfaction.

How does a Customer Support Lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What are Customer Support Leads?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

More about Customer Support Lead jobs
What cities are hiring for Customer Support Lead jobs? Cities with the most Customer Support Lead job openings:
What states have the most Customer Support Lead jobs? States with the most job openings for Customer Support Lead jobs include:
What job categories do people searching Customer Support Lead jobs look for? The top searched job categories for Customer Support Lead jobs are:
Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 31% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Support Lead - Bilingual Spanish

Boom

Remote

$17.50 - $22.50/hr

Other

Posted 2 days ago

Job description

Spanish Customer Support Specialist

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Now serving thousands of renters, Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It's backed by investors such as Starting Line, Clocktower Ventures, Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey and Zach Perret (Co-founders of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.

We're seeking a Spanish Customer Support Specialist (think: virtual assistant) to join our team innovating at the nexus of financial services and real estate. We're excited to have a work relationship where you learn from us as much as we learn from you.

We are looking for someone to own a specific area of our customer support organization, from managing client relationships to reviewing/processing customer scenarios. You will likely build our growing product suite by reviewing workflows around file processing for data verification, customer success (mostly chat/email), anti-fraud / data quality assurance, or special projects (e.g. helping with recruiting, link scraping). Reporting to our Team Lead (PH) and Customer Success Manager (PH), you'll pair closely with other Customer Support Specialists on our team (who are also based in the Philippines) to serve thousands of customers in the United States in a high-paced, exciting environment.

Responsibilities

  • Help drive our customer support communications, including email, chat and the occasional phone call (requires at least near-native English and Spanish)
  • Reviewing customer applications (e.g. document review)
  • Manage client relationships with U.S. customers and institutions
  • Audit data and product operations for quality assurance
  • Data entry / file creation for one of our products, BoomReport
  • Other one-off projects (e.g. sourcing job candidates via LinkedIn)

Workload & Days/Times of Work

  • We'll start on a 1-month fully paid trial (to see how we work together)
  • ~40-45 hours per week to start
  • Monday - Friday, 10am - 6pm New York time. We are also open to and interested in candidates who can provide at least 1 day of weekend coverage
  • US holidays are off; Christmas and New Year's Day are paid non-working days

Compensation & Benefits

  • $4-6 USD per hour, opportunity to increase with responsibilities
  • Payroll frequency: every 2 weeks

Our Tech Stack Includes:

  • Slack/Zoom - for internal communication
  • Intercom - for on-site customer service
  • Google G Suite - for sheets, docs, email etc.
  • OpenPhone - for phone calls

Required Experience

  • Near fluent English and Spanish or better
  • Excellent communication skills, both verbal and written
  • Open to change (processes change quickly at startups so you have to be comfortable with change)
  • Unafraid to ask for help; we're happy to train you and help with problems, but going silent is unacceptable
  • Self-starter with a strong work ethic, able to work without direct supervision
  • Attention to detail with a high degree of ownership
  • Organized and good at time management
  • Fast, stable and reliable internet connection
  • Computer specs of at least Intel i5 processor (or equivalent AMD) and 4GB RAM (8GB preferred)
  • Experience working with at least some of our tech stack

Desired Experience

  • At least 1-year of VA Experience as a Spanish customer support
  • At least 1-year of customer application/document review & processing
  • Preferred: 1-year Sales experience

Training and Teaming

  • During the first week, you'll get introductions from our CEO and Head of Operations (U.S.-based)
  • Also during this time and beyond, you'll pair closely with other Customer Support Specialists on our team who are also based in the Philippines

Apply