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Customer Support Lead Jobs (NOW HIRING)

Candid Health

Customer Support

San Francisco, CA · On-site

As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is ...

Candid Health

Customer Support

San Francisco, CA · On-site +1

As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is ...

Ambrook

Support Lead

New York, NY · On-site +1

$110K - $155K/yr

The opportunity We're hiring a Support Lead to own the overall customer support experience at ... Customer support is one of the richest data streams we have. Every chat, call, and AI-agent ...

New

FAVARH

Application Support Lead

Minneota, MN

We will do this together - with customers, partners and colleagues. We will fight for others, not ... The Application Support Lead supports the Application Maintenance Consultant, IT Manager and ...

FAVARH

Application Support Lead

Charlotte, NC · On-site

We will do this together - with customers, partners and colleagues. We will fight for others, not ... The Application Support Lead supports the Application Maintenance Consultant, IT Manager and ...

Amerlux

Customer Support Project Manager

Oakland, NJ

$60K - $75K/yr

This is an individual contributor role, reporting to a Customer Support Lead Person. Skills ... Requirements Minimum Skills and Experiences: * 2+ years of direct Customer Support and/or project ...

UVeye

Team Lead, Customer Support

Dallas, TX · On-site +1

$100K - $120K/yr

As our Customer Support team Lead, you are the operational anchor for your assigned vertical. You bridge the gap between technical software support and project management. You are responsible for the ...

UVeye

Team Lead, Customer Support

Houston, TX · On-site +1

$100K - $120K/yr

As our Customer Support team Lead, you are the operational anchor for your assigned vertical. You bridge the gap between technical software support and project management. You are responsible for the ...

UVeye

Team Lead, Customer Support

Austin, TX · On-site +1

$100K - $120K/yr

As our Customer Support team Lead, you are the operational anchor for your assigned vertical. You bridge the gap between technical software support and project management. You are responsible for the ...

IndSoft Inc

WCS Support Lead

Mooresville, NC

Job Title : WCS Support Lead Location : Mooresville, NC. Type of hire : CTH Note:Please send ... production support for a customer facing ecommerce application Strong experience in problem ...

Five Below

Support lead

Hanover, MD · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

ValueMomentum Inc

Support Lead

Chevy Chase, MD · On-site

The ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills ... support logs. Hardware Provisioning & Room Readiness * Lead the imaging, configuration, and ...

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Customer Support Lead information

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How much do customer support lead jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer support lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Lead, and why are they important?

To thrive as a Customer Support Lead, you need expertise in customer service management, problem-solving, and a solid understanding of support processes, usually backed by experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and metrics dashboards is typically required. Excellent leadership, communication, and conflict resolution skills set outstanding Customer Support Leads apart. These competencies are vital for ensuring high team performance, customer satisfaction, and efficient resolution of issues.

How does a Customer Support Lead typically collaborate with other departments to resolve complex customer issues?

A Customer Support Lead often acts as a bridge between the support team and other departments such as product development, sales, and engineering. When complex or technical customer issues arise, the Lead coordinates with these teams to gather necessary information and expedite solutions. Effective communication and strong organizational skills are essential, as the Lead must ensure that both the customer and internal stakeholders are kept informed throughout the resolution process. This collaborative approach not only resolves issues more efficiently but also helps identify recurring problems and drive product or process improvements.

What are Customer Support Leads?

Customer Support Leads are professionals responsible for overseeing a team of customer support representatives to ensure high-quality service and satisfaction for customers. They handle escalated issues, train new team members, monitor performance metrics, and implement process improvements. Additionally, Customer Support Leads act as a bridge between the support team and management, providing feedback and reporting on customer trends. Their role is crucial in maintaining efficient support operations and fostering a positive customer experience.

What is the difference between Customer Support Lead vs Customer Service Supervisor?

AspectCustomer Support LeadCustomer Service Supervisor
ResponsibilitiesOversees support team, manages escalations, improves processesSupervises customer service staff, ensures service quality, handles complaints
Required SkillsLeadership, communication, problem-solvingCustomer service, conflict resolution, team management
Work EnvironmentCall centers, support teams, online supportCustomer service departments, retail, hospitality
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses

While both roles involve managing customer interactions, the Customer Support Lead focuses on leading support teams and improving support processes, often in technical or online environments. The Customer Service Supervisor typically oversees customer service staff in retail or service industries, emphasizing service quality and complaint resolution. Both roles require strong communication skills and customer service experience, but the Support Lead often has a more strategic and technical focus.

More about Customer Support Lead jobs
What cities are hiring for Customer Support Lead jobs? Cities with the most Customer Support Lead job openings:
What states have the most Customer Support Lead jobs? States with the most job openings for Customer Support Lead jobs include:
What job categories do people searching Customer Support Lead jobs look for? The top searched job categories for Customer Support Lead jobs are:
Customer Support Lead jobs near you
Infographic showing various Customer Support Lead job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Support Engineer

Immersive Technologies

Salt Lake City, UT • On-site

Full-time

Posted 8 days ago

Job description

Customer Support Engineer
United States (Field-Based Role)
Mandatory residence: Salt Lake City, Utah or Tucson, Arizona
About the Role
Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.
Role Purpose
The Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.
Key Responsibilities
- Develop a strong working knowledge of simulator systems (electronics, hardware, software)
- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support
- Lead on-site service visits ensuring quality, efficiency, and safety
- Diagnose and resolve technical issues, ensuring full ownership until closure
- Document all service activities and customer interactions
- Maintain accurate records of visits, service requests, and communications
- Oversee and execute support agreements to ensure compliance with deliverables
- Manage spare parts inventory and stock control as applicable
Key Challenges
- Achieve a high level of technical proficiency to work independently in the field
- Take full ownership of customer incidents from identification to resolution
- Balance technical execution with strong customer relationship management
Minimum Qualifications (Required)
- Valid driver's license
- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)
- Willingness and ability to travel frequently
- Strong problem-solving skills and ability to work independently
Preferred Qualifications
- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field
- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support

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