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Customer Success Specialist Jobs in Decatur, GA (NOW HIRING)

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Genlogs

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

ADEX

Customer Success Advocate

Atlanta, GA · On-site

Customer Success Advocate Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested. Respond to Google inquiries via email, phone, and ...

Oracle Defunct

Customer Success Manager

Atlanta, GA · On-site

$33.65 - $63.65/hr

The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

QAD

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

Altium Limited

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

New

Wise

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

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All JobsCustomer Success Specialist JobsCustomer Success Specialist Jobs in Decatur, GA

Customer Success Specialist information

See Decatur, GA salary details

$11

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$33

How much do customer success specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer success specialist in Decatur, GA is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.94 per hour, depending on experience, location, and employer.

What is a customer success specialist?

A customer success specialist is a customer service support role. Their responsibilities include training or coaching representatives on how to provide support or improve each customer interaction. Other duties consist of tracking customer satisfaction metrics and compiling reports for the company to determine which practices are most effective. Qualifications for becoming a customer success specialist include bachelor’s degree, although some employers may consider applicants with customer service skills and experience with human resource management systems.

What are the key skills and qualifications needed to thrive as a customer success specialist?

To thrive as a Customer Success Specialist, you need strong communication skills, problem-solving abilities, and a solid understanding of customer relationship management, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot, and experience with ticketing systems and analytics tools are typically important. Empathy, active listening, adaptability, and a customer-centric mindset help professionals excel in this role. These skills ensure customers achieve their goals, foster loyalty, and contribute to the company's long-term growth.

How does a customer success specialist typically collaborate with other teams within the company?

Customer Success Specialists frequently work cross-functionally, collaborating with sales, product, and support teams. They relay customer feedback to product managers to help improve offerings, coordinate with sales to ensure smooth onboarding of new clients, and partner with support to resolve complex issues. This collaborative approach ensures customers have a seamless experience and that their needs are addressed promptly. Building strong relationships with internal teams is crucial for delivering proactive solutions and driving customer satisfaction.

What is the difference between Customer Success Specialist vs Customer Support Representative?

AspectCustomer Success SpecialistCustomer Support Representative
Primary FocusProactively ensures customer satisfaction and retention through relationship managementReactively addresses customer issues and provides technical support
Work EnvironmentOften involves strategic planning, onboarding, and ongoing engagementPrimarily handles incoming support tickets and troubleshooting
Required SkillsCommunication, relationship-building, product knowledge, problem-solvingTechnical troubleshooting, communication, patience

While both roles aim to improve customer experience, Customer Success Specialists focus on proactive engagement and long-term retention, whereas Customer Support Representatives handle reactive problem resolution. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction effectively.

How much does a customer success specialist earn?

The average salary for a customer success specialist typically ranges from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $40,000, while experienced professionals or those in high-demand sectors can earn over $80,000 annually.
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Customer Success Specialist jobs near you
Infographic showing various Customer Success Specialist job openings in Decatur, GA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,623 per year, or $21 per hour.

Customer Support & Success Specialist (HiVis Scaffold Management Software)

Umdasch Shopfitting Group

Roswell, GA • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC's commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

Job Description

You will be a key member of ATPAC's Product & Innovation team supporting HiVis, our scaffold management software. You will combine handson product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale HiVis.

Product Support & Troubleshooting

  • Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
  • Maintain clear customer-facing case notes and knowledge articles in Zendesk.

Onboarding, Training & Enablement

  • Lead onboarding sessions, workshops, and webinars for customers.
  • Support onsite/remote implementation in collaboration with regional SMEs.
  • Create and update user guides, training material, and releaserelated communication.

Customer Success & Adoption.

  • Support renewal readiness and identify expansion opportunities.
  • Develop scalable customer-success playbooks and internal processes.

CrossFunctional Collaboration

  • Provide structured customer feedback to Product.
  • Participate in release planning and deliver product demos.
Qualifications
  • 3+ years in Technical Support or Customer Success for B2B software.
  • Experience with Zendesk, Azure DevOps/Jira, and Power BI.
  • Strong communication skills; confident presenter.
  • Previous construction on site project experience it's a plus, ideally in temporary works/scaffolding background
  • Nice to have: CRM experience, additional languages, ConTech/PropTech background, willingness to travel 10-20%.
  • AI readiness
Additional Information

At AT-PAC, you're not just joining a team, you're joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations, you'll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.

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