Umdasch Shopfitting Group

46 Umdasch Shopfitting Group Jobs Hiring Near You

... Umdasch Group. We Make It Work. The Non-CDL Driver is responsible for the safe and timely delivery and pickup of Doka formwork and shoring materials to and from customer job sites, warehouses, and ...

Yard Support

Lawrenceville, GA

$15 - $18/hr

The Doka Group is a company of the Umdasch Group and employs more than 8,500 people in over 70 countries. We Make It Work As a member of our Yard Team, you will play a crucial role in maintaining the ...

Yard Support

Davie, FL

$15.50 - $18.50/hr

The Doka Group is a company of the Umdasch Group and employs more than 8,500 people in over 70 countries. We Make It Work As a member of our Yard Team, you will play a crucial role in maintaining the ...

Yard Support

Davie, FL

$15.50 - $18.50/hr

The Doka Group is a company of the Umdasch Group and employs more than 8,500 people in over 70 countries. We Make It Work As a member of our Yard Team, you will play a crucial role in maintaining the ...

Welder

Lawrenceville, GA

$18 - $23.75/hr

The Doka Group is a company of the Umdasch Group and employs more than 8,500 people in over 70 countries. We Make It Work The Welder reports to the Yard Manager and assists the Branch Operations ...

Senior Project Engineer

Davie, FL

$94K - $122K/yr

... Umdasch Group. We Make It Work. As a Senior Project Engineer at Doka USA, you will be responsible for overseeing the planning, execution, and management of formwork projects from conception to ...

... Umdasch Group. We Make It Work. Summary Of Position The Class A Driver is responsible for their specifically assigned, hands on tasks ensuring accuracy and efficiency of the work performed and ...

... Umdasch Group. We Make It Work. As a Project Engineer for Doka USA, you will play a crucial role in the planning, design, and execution of construction projects. You will collaborate with our clients ...

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Infographic showing various job openings at Umdasch Shopfitting Group in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Support & Success Specialist (HiVis Scaffold Management Software)

Umdasch Shopfitting Group

Roswell, GA

Full-time

Posted yesterday


Job description

Company Description

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC's commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

Job Description

You will be a key member of ATPAC's Product & Innovation team supporting HiVis, our scaffold management software. You will combine handson product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale HiVis.

Product Support & Troubleshooting

  • Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
  • Maintain clear customer-facing case notes and knowledge articles in Zendesk.

Onboarding, Training & Enablement

  • Lead onboarding sessions, workshops, and webinars for customers.
  • Support onsite/remote implementation in collaboration with regional SMEs.
  • Create and update user guides, training material, and releaserelated communication.

Customer Success & Adoption.

  • Support renewal readiness and identify expansion opportunities.
  • Develop scalable customer-success playbooks and internal processes.

CrossFunctional Collaboration

  • Provide structured customer feedback to Product.
  • Participate in release planning and deliver product demos.
Qualifications
  • 3+ years in Technical Support or Customer Success for B2B software.
  • Experience with Zendesk, Azure DevOps/Jira, and Power BI.
  • Strong communication skills; confident presenter.
  • Previous construction on site project experience it's a plus, ideally in temporary works/scaffolding background
  • Nice to have: CRM experience, additional languages, ConTech/PropTech background, willingness to travel 10-20%.
  • AI readiness
Additional Information

At AT-PAC, you're not just joining a team, you're joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations, you'll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.