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Customer Success Project Manager Jobs in Indiana

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

As part of the BenefitDriven team, you will contribute to internal and customer facing projects, lead software implementations, and own the success of the clients you manage. CSMs will become experts ...

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Customer Success Project Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer success project manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Indiana?

For Customer Success Project Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Indiana look for?

The top searched job categories for Customer Success Project Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Success Project Manager jobs?

Cities in Indiana with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Manager, Customer Success Compensation

Indianapolis, IN • On-site

Salesforce
See more jobs at Salesforceexternal

$140K - $193K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

114th of 247 rated software companies

Job description

Salesforce Agentforce Business Planning Role

This role sits within the Business Planning team inside the Account Success Center of Excellence and is responsible for managing the day-to-day execution, process governance, and operational rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

Key Responsibilities
  • Compensation Execution & Governance: Execute the incentive framework for CSMs, ensuring program alignment with business objectives and operational guidelines. Act as the primary point of contact for day-to-day compensation governance and escalation questions.
  • Quota Issuance & Administration: Manage the end-to-end operational process for CSM quota issuance. Maintain user attribute accuracy across systems to ensure correct, timely quota assignments at scale.
  • Data Pipelines & Attainment: Develop and maintain data pipelines required for accurate and timely attainment calculations, ensuring data integrity across compensation systems.
  • Process Improvement: Identify operational bottlenecks, data errors, and process gaps to drive continuous improvements in tooling, data accuracy, and workflow efficiency.
  • Cross-Functional Collaboration: Partner directly with Sales, Renewals, Business Intelligence, Strategy & Operations, and Finance teams to align on compensation schedules, data inputs, and cross-team workflows.
  • Reporting & Analysis: Analyze compensation and quota performance data to track program effectiveness, presenting functional updates and data-driven recommendations to team leadership.
Requirements
  • 4–6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
  • Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
  • Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
  • Practical data engineering experience, including hands-on experience building and maintaining data pipelines (SQL, ETL/ELT workflows)
  • Excellent analytical, problem-solving, and communication skills, with experience presenting operational data to stakeholders.
  • Ability to work effectively across global time zones; willingness to travel quarterly if required.
Desired Skills
  • Direct experience with Customer Success or Sales compensation models.
  • Strong domain knowledge of Customer Success functions and metrics.
  • Hands-on proficiency with Salesforce or similar enterprise CRM and compensation software platforms.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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