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Customer Success Project Manager Jobs in Indiana

Acumera

Customer Success Coordinator

Indianapolis, IN · On-site

$17.25 - $22.50/hr

Job Type Full-time Description Customer Success Coordinator The Customer Success Coordinator (CSC ... manages project scheduling, communicates implementation milestones, and ensures customers have the ...

Acumera

Customer Success Coordinator

Indianapolis, IN · On-site

$17.25 - $22.50/hr

Job Type Full-time Description Customer Success Coordinator The Customer Success Coordinator (CSC ... manages project scheduling, communicates implementation milestones, and ensures customers have the ...

Allegion

Customer Success Specialist

Carmel, IN · On-site

The role involves providing remote management and advanced lead capture services. What You Will Do ... Customer Success experience in software/technology company Experience with Smart-Home ...

Brehob

Be Seen First

Customer Success Team Manager

Indianapolis, IN · On-site

Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product ...

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

As part of the BenefitDriven team, you will contribute to internal and customer facing projects, lead software implementations, and own the success of the clients you manage. CSMs will become experts ...

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

As part of the BenefitDriven team, you will contribute to internal and customer facing projects, lead software implementations, and own the success of the clients you manage. CSMs will become experts ...

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Showing results 21-40

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Indiana

Customer Success Project Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success project manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success project manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Indiana? For Customer Success Project Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Indiana look for? The top searched job categories for Customer Success Project Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Project Manager jobs? Cities in Indiana with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Specialist

Franklin Electric

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Customer Success Specialist
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Jim Watson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Our vision for Customer Success is simple: We will become an indispensable partner to our best customers - specifically our key distributor partners within the industrial distribution channel - and make them loyal, raving fans of Franklin Electric through our in-depth customer knowledge, product expertise, and end-to-end support enabled by strong cross-functional collaboration. Our efforts will drive revenue growth, customer retention, and market expansion.
This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial distributors, driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention, and adoption of key product and service features within the industrial distribution market segment. This is a non-quota-bearing role that delivers commercial impact through customer retention, operational excellence, technical support, and distributor enablement.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
Essential Duties and Responsibilities:
  • Provide end-to-end, single point of contact support for top-tier distributor partners, from product selection & quote support, order entry and inquiry, to accounts receivable support and issue resolution, including coordination of custom, configured, or non-standard orders.
  • Proactively anticipate customer needs and identify potential opportunities or issues; create recommendations and facilitate actions accordingly, requiring strong knowledge of accounts, products, and technical specifications and applications.
  • Support sales and marketing efforts to strengthen distributor relationships, expand market coverage, and enable account growth.
  • Serve as the customers' voice internally across Sales, Marketing, Product Management, Engineering, Supply Chain, Operations, and Professional Services.
  • Establish and deepen relationships with customers by understanding their business objectives, with particular focus on distributor operational and fulfillment requirements, and providing exemplary support.
  • Communicate frequently with customers on updates, information, concerns, and suggestions to ensure transparency and trust with distributor partners.
  • Analyze customer communications, feedback, and benchmark data; launch and/or support initiatives to evolve processes and better meet customer expectations.
  • Identify potential upsell, new product, substitution or replacement opportunities, slow-moving products, and obsolete or excess inventory to create value strategies aligned with the distributor's inventory and go-to-market model.
  • Manage deliverables aligned with the Customer Success team's strategic objectives.
  • Use customer benchmark data to highlight distributor success and provide ongoing recommendations for optimization.
  • Collaborate closely with cross-functional teams (Sales, Product Management, Engineering, Supply Chain, Operations) to evaluate feasibility, pricing, lead times, and execution of custom product configurations, special requests, and complex orders.
  • Organize workflow to meet customer timeframes and customer-specific requirements, coordinating with distributor buyers and internal teams to define and execute agreed-upon processes.
  • Complete forms, applications, and customer documentation as required.
  • Participate in business travel as needed, including distributor visits, industry trade shows, and customer events.

Who we want:If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
  • Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:
Skills and Abilities:
  • Dependable, self-motivated, and displays initiative
  • Results and goal oriented
  • Customer growth oriented
  • Effective communication skills - written & verbal, internal & external customers
  • Strong problem analysis and problem-solving skills, innovative
  • Professional in all manners
  • High-level attention to detail, high level accuracy and reliable results
  • Technical aptitude and ability to understand product specifications, configurations, and applications

Education and Experience
  • Bachelor's degree (strongly preferred)
  • Three to five years of relevant experience or training in customer service, customer experience, customer success, applications engineering, or a related field (required)
  • Experience supporting industrial distributors or working with technical/industrial products (preferred)

Computer Skills
  • Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
  • Desirable: Experience working in JDE and Microsoft Dynamics

Don't feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

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