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Customer Success Program Jobs in Indiana (NOW HIRING)

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met. * Own customer success throughout ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met. * Own customer success throughout ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met. * Own customer success throughout ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met. * Own customer success throughout ...

EmployBridge

Gig Worker Success Manager

Plainfield, IN · On-site

This role ensures client satisfaction and engagement through superior customer service and develops ... program expectations • Develops and executes effective recruiting strategies that deliver the ...

Fooda

Client Success Partner

Indianapolis, IN · On-site

We believe a workplace food program is something employees should love and look forward to every ... As an Client Success Partner, you will oversee Fooda's restaurant network in the Indiana market.

Fooda

Client Success Partner

Indianapolis, IN · On-site

$60K - $70K/yr

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work ...

UniFirst

Client Success Representative

Indianapolis, IN · On-site

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

UniFirst

Client Success Representative

Fort Wayne, IN · On-site

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Indiana

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Indiana?

The most popular types of Customer Success Program jobs in Indiana are:

What are popular job titles related to Customer Success Program jobs in Indiana?

For Customer Success Program jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Indiana look for?

The top searched job categories for Customer Success Program jobs in Indiana are:

What cities in Indiana are hiring for Customer Success Program jobs?

Cities in Indiana with the most Customer Success Program job openings:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Sales + Customer Success Manager

Rockstar

Indianapolis, IN • On-site

$15K/yr

Full-time

Retirement

Posted 17 days ago

Job description

Rockstar is recruiting for an established leader in product fundraising technology, dedicated to supporting Scouting programs. The client is seeking a Sales + Customer Success Manager to join their team in Indianapolis, IN.
About the Role
The organization has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives growth by converting new Scouting Units, onboarding them successfully, and strengthening relationships with existing units to increase engagement and long-term success. This is a fast-paced, goal-driven role for a strong communicator who thrives on building relationships, leading teams, using technology effectively, and turning performance insights into action.
Success in this role means managing a high volume of outreach and account activity, guiding units through onboarding and activation, and helping returning units achieve stronger results with less effort. The ideal candidate brings a results-driven sales mindset, strong organizational discipline, comfort with CRM and AI tools, and a passion for supporting Scouting programs and the youth they serve. The work directly fuels the organization's mission to help Scouting programs raise more money so youth can achieve their goals.
Location: Indianapolis, IN (In-Office 5 days)
How They'll Help the Organization Grow
  • Drive Pipeline Growth: Accountability to pipeline growth for new Unit prospects, including oversight of onboarding and activation
  • Sales Enablement: Leverage pre-approved materials and create custom content when needed to guide and support outreach and address specific client concerns and preferences
  • Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service; conduct regular follow-ups to ensure customer satisfaction and retention
  • Sales Reporting: Keep precise and up-to-date records in HubSpot of sales activities, client interactions, and progress toward sales targets; prepare regular reports for their Sales Leader as needed
  • Account Management Training: Coach team to support and grow their portfolios of Units through regular communication, helpful coaching, and simple, actionable best practices
  • Market Research: Stay abreast of industry trends, competitive products, and market conditions, and use this knowledge to position the organization's technology and products effectively
  • Compliance: Ensure all sales activities comply with Scouting requirements and company policies, protect client confidentiality, and uphold the highest ethical standards
  • Mission Advocacy: Represent the organization with positivity and purpose, always keeping Scouts at the center of the work
What the Candidate Needs to Have
  • Sales track record: 5+ years of sales experience with a track record of results; action-oriented, results-driven leader with a strong drive to win
  • Communication: Strong communicator across phone, email, and written outreach
  • Technology proficiency: Comfortable using CRM and AI tools such as HubSpot, Gong, and Copilot
  • Organization & execution: Able to manage high-volume team activity while staying organized and detail-oriented
  • Flexibility: Willing to travel within the assigned territory and maintain a flexible schedule; valid driver's license and reliable transportation required (MVR checks conducted regularly)
  • Education: Bachelor's degree in business, marketing, or a related field preferred

Preferred: Aptitude for adopting and learning new technology, familiarity with Scouting or similar youth programs, and the ability to review performance data and turn insights into clear next steps
How the Organization Will Help the Manager Grow
  • Competitive base salary plus performance bonus tied to Scouting Unit growth
  • Up to 5% 401(k) company match
  • $2,500 annual HSA contribution
  • Up to $15K in continued education reimbursement
  • Free on-site gym + healthy snacks
  • A mission-driven, collaborative culture

The role responsibilities are various and not limited to those written in this document.

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