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Customer Success Program Jobs in Indiana (NOW HIRING)

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 ... Tuition reimbursement program * Career development opportunities * Referral bonus for all ...

BeneSys, Inc.

Customer Success Manager (Carmel, IN)

Carmel, IN · Hybrid

$75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 ... Tuition reimbursement program * Career development opportunities * Referral bonus for all ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Sharetec is looking for a Customer Success Support Analyst to join our team! At ... program, and a 401(k) with company matching. We like to put the fun in the funds with department ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we ... program, and a 401(k) with company matching. We like to put the fun in the funds with department ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we ... program, and a 401(k) with company matching. We like to put the fun in the funds with department ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Indiana? The most popular types of Customer Success Program jobs in Indiana are:
What are popular job titles related to Customer Success Program jobs in Indiana? For Customer Success Program jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Indiana look for? The top searched job categories for Customer Success Program jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Program jobs? Cities in Indiana with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Success Manager (Carmel, IN)

BeneSys

Carmel, IN • On-site

$75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

BeneSys rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

151st of 491 rated business services

Job description

Customer Success Manager (Carmel, IN)
Summary - BenefitDriven, powered by BeneSys, has over 40 years of experience providing benefits administration technology solutions to Taft-Hartley multiemployer benefit plans. Our innovative SaaS suite, serving clients nationwide, was designed to deliver the most accurate and efficient tools for self-administering trust funds.
To support our continued growth in the industry, we are looking to hire passionate and self-driven Customer Success Managers (CSMs) to join our team and contribute to our success. As part of the BenefitDriven team, you will contribute to internal and customer facing projects, lead software implementations, and own the success of the clients you manage. CSMs will become experts on the BenefitDriven platform and grow their knowledge of the healthcare, claims management, and insurance industry.
This position is in Carmel, Indiana, just outside the burgeoning tech city of Indianapolis. This position is in-office, but a hybrid arrangement may be available after a period of demonstrated solid performance. Occasional travel is likely.
Essential Duties and Responsibilities include but not limited to
  • Manage client implementations, projects, and issues through the development lifecycle.
  • Coordinate implementation and conversion efforts for new clients onto the BenefitDriven platform.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience.
  • Maintain a detailed understanding of products and services, assist customers with questions, and oversee the change control process for new enhancements.
  • Coordinate schedule of software updates and deployments with clients.
  • Optimize existing processes and actively enhance all client initiatives.
  • Other duties may be assigned.
  • Reliable and predictable attendance is an essential function of this job.
Qualifications
  • Bachelor's degree or greater, any major, required (Healthcare, Technology, or Business focus preferred).
  • 1-2 years of experience in Software as a Service (SaaS) or customer relations preferred.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • History of academic and professional success.
  • Exceptional ability to communicate and foster positive business relationships.
  • Accountability and personal organization.
  • Self-starting, energetic, and personable.
  • Able to work well in a team environment.
Physical Demands - Regular use of standard office equipment such as computers, phones, photocopiers, fax machines, etc. Sustained periods of being on the telephone, keyboarding, sitting/standing.
Work Environment - The position operates in a typical office environment.
Work Schedule - Full time. Monday - Friday, 8:30am - 5:30pm.
This position is in-office, but a hybrid arrangement may be available after a period of demonstrated solid performance. Occasional travel is likely.
Competitive Benefits and Compensation Package
  • 12 paid holidays
  • Paid Time Off (PTO)
    • Pro-rated during first year of employment
    • 15 days of PTO provided in the next calendar year!
  • 3 days paid bereavement
  • Up to 20 days paid jury leave
  • Medical, dental, and vision insurance, with option for dependent coverage
  • Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
  • 401k with employer match
  • Tuition reimbursement program
  • Career development opportunities
  • Referral bonus for all successful full-time referrals
  • Annual opportunities for increases
Pay - The annual salary for this position is $75,000. Salary offered will be dependent on experience, skills, education and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
  • Collaboration: working together across 31 locations to achieve the best for the company and our clients
  • Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
  • Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

What BeneSys employees say

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Benefits

Hours and flexibility

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About BeneSys

Sourced by ZipRecruiter

Industry

Insurance and employee benefit funds

Company size

501 - 1,000 Employees

Headquarters location

Troy, MI, US

Year founded

1979

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