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Customer Success Program Manager Jobs in Baton Rouge, LA

ABB

Program Leader Critical Industries

LA · Remote

... and customer success across our highest-value strategic accounts. This leader will establish and scale a world-class program management organization, setting organizational vision, fostering ...

Pearson

Advanced Associate, Customer Service

Baton Rouge, LA · On-site

$11.50 - $15.75/hr

Partner with Program Managers to support daily client program operations. * Complete client ... support, customer success, or operations. * Strong organizational and time management skills.

New

Wolters Kluwer

Sales Business Retention Rep

Baton Rouge, LA · On-site

$40K - $45K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Medium

Program Management Director

Baton Rouge, LA · On-site

$207.10 - $284.80/hr

At Stanley, your voice counts, your growth matters, and your success is our success. Stanley ... Manager (CCM), Design-Build Institute of America (DBIA), or equivalent advanced credential ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Baton Rouge, LA

Customer Success Program Manager information

See Baton Rouge, LA salary details

$25.5K

$65.2K

$109.8K

How much do customer success program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success program manager in Baton Rouge, LA is $65,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What are popular job titles related to Customer Success Program Manager jobs in Baton Rouge, LA?

For Customer Success Program Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Success Program Manager jobs in Baton Rouge, LA are:

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Cities near Baton Rouge, LA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Program Manager (Health Sciences)

State of Louisiana

Baton Rouge, LA • On-site

$50K - $60K/yr

Other

Re-posted 7 days ago

State Of Louisiana rating

6.8

Company rating: 6.8 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

44th of 50 rated states

Job description

Salary : $50,000.00 - $60,000.00 Annually
Location : Gonzales, LA
Job Type: Unclassified
Job Number: 222144
Department: River Parishes Community College
Opening Date: 06/10/2026
Closing Date: 10/31/2026 11:59 PM Central
About this Job
POSITION TITLE:
Program Manager
APPOINTMENT:
Appointed by the Chancellor of the College upon recommendation of the Vice Chancellor of Education and Planning
ORGANIZATIONAL RELATIONSHIP:
Assigned Academic Dean
The Program Manager provides support to programs (credit and non-credit), faculty, staff, and students for the assigned division and assists in efforts to increase student enrollment and retention the respective programs. This position also provides administrative support to the assigned Dean.
Minimum Qualifications
QUALIFICATIONS
Required:
  • Associate's degree and five years of experience in an administrative support role.
  • Bachelor's degree may substitute for the Associate's degree and five years experience.
  • Excellent interpersonal, computer, oral, and written communication skills.
  • Working knowledge of Microsoft Office, Word and Excel.
  • Must be willing to work flexible hours.
  • Proficiency in Microsoft Office Suite and comfort working with data and reporting tools.

Job Specification
About RPCC:
River Parishes Community College is an open admission institution that partners with the communities and businesses of the river parishes region of Louisiana to provide workforce training, certificates, diplomas, and Associate Degrees.
Please visit our website for more information:
River Parishes Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. River Parishes Community College also operates in compliance with Title VI of the Civil Rights Act of 1964, Title IX, of the 1962 Educational Amendments, and Section 504 of the Rehabilitation Act of 1973. The College does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, or veteran status. The Title IX and Section 504 Coordinator, Shalither S. Cushenberry, has been chosen to respond to student-related issues concerning the nondiscrimination policy at or 225-743-8526. Faculty and staff are encouraged to contact Brian J. Vermeire in the Office of Human Resources at or 225-743-8539. At RPCC, the lack of English language skills will not be a barrier to admission and participation in Career and Technical classes and activities in our institution. The College is also in compliance with the Family Rights and Privacy Act of 1974 (P.L. 93-380) as amended by the (P.L. 95-568).
Job Duties and Other Information
DUTIES AND RESPONSIBILITIES:
Program & Division Management
  • Supports the Dean with management of all credit and non-credit programs for the assigned division.
  • Support Dean with tracking and facilitating new program development processes.
  • In collaboration with the Finance Office, facilitates the tuition/fee set-up process for non-credit courses and the billing process for third-party contracts. Collaborates with the Financial Aid Office to facilitate awarding of tuition assistance for non-credit courses.
  • Manage the purchase requisition process (including course fees) to procure equipment/supplies.
  • Manage the faculty contract process for the assigned division in collaboration with appropriate college offices.
  • Coordinates the collection and compilation of information from vendors, training providers, and faculty/staff.
  • Supports division leadership with coordination of the faculty hiring process.
  • Collaborates with the RPCC Public Relations Office to develop promotional materials about technical programs, courses, and training opportunities.
  • Assists in the initiation of contracts, memorandums of understanding, and other professional agreements.
  • Establishes and maintains filing system (electronic and physical) for external agencies that partner with the College.
  • Performs monthly compliance reporting and maintains compliance reporting records for technical programs.
  • Assists with technical program audits and compliance with accreditation/state board expectations.

Student Enrollment and Records Management
  • Builds courses in Banner, as necessary, in collaboration with the division personnel and the Registrar's Office.
  • Collaborates with the Registrar's Office to ensure student certificates of completion are created for designated courses and trainings.
  • Collaborates with division personnel and the Registrar's Office to ensure IBCs earned by students are recorded and reported.
  • Supports the Career Success office with tracking and entering job placement information.
  • Responds to inquiries and refers faculty, students, and visitors to the appropriate resources.
  • Assists with the admissions process for any selective admission technical programs, including application tracking and cohort orientations.

Program Advisory Committees and Business/Industry Relationships
  • Coordinates, schedules, and maintains meeting minutes for program advisory committee meetings in collaboration with division personnel.
  • Works with the Dean and faculty to identify business and industry partners who may participate on program advisory committees that support division programs.
  • Fosters and enhances business and industry partnerships to strengthen our region's workforce.

Administrative and Institutional Support:
  • Coordinates and assists with set-up, registration, catering, etc. of events for division programs and assists in college-wide events.
  • Assists with coordination technical program graduation/pinning ceremonies, as applicable.
  • Provides administrative support to the Dean.
  • Maintains files, answers phones, submits requests for equipment and supplies, maintains calendar of appointments and room reservations, and assists with travel requests.
  • Other duties as assigned.

Benefits for unclassified employees are determined by the individual hiring authority.

What State Of Louisiana employees say

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About State of Louisiana

Sourced by ZipRecruiter

The State of Louisiana, based in Baton Rouge, LA, US, is not a traditional company per se, but a government body that oversees the administration of the state. As revealed on its official website, louisiana.gov, its wide range of services falls within public administration industry, including education, healthcare, infrastructure, environment conservation, and law enforcement. Founded in 1806, the State of Louisiana’s mission is to ensure a high quality of life for its residents by effectively managing public resources, enforcing laws, and fostering economic growth. Its most notable achievements include the successful implementation of its Coastal Master Plan, aimed at conserving Louisiana's extensive coastline, and the dramatic overhaul of its public education system.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Baton Rouge, LA, US

Year founded

1812

Social media

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