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Customer Success Manager Jobs in Baton Rouge, LA

Cleo

Customer Success Manager

Baton Rouge, LA · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

EDB

Principal Customer Success Manager

Baton Rouge, LA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

iCIMS

Senior Manager, Customer Success

Baton Rouge, LA · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

Wolters Kluwer

Sales Business Retention Rep

Baton Rouge, LA · On-site

$40K - $45K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

Pearson

Associate, Customer Service

Baton Rouge, LA · On-site

$11.50 - $15.75/hr

Excellent organizational skills, time management and multi-tasking skills * Ability to work ... Customer Success Job Family: GO_TO_MARKET Organization: Assessment & Qualifications Schedule ...

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Customer Success Manager information

See Baton Rouge, LA salary details

$25.5K

$65.2K

$109.8K

How much do customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success manager in Baton Rouge, LA is $65,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Baton Rouge, LA?

The most popular types of Customer Success jobs in Baton Rouge, LA are:

What are popular job titles related to Customer Success Manager jobs in Baton Rouge, LA?

For Customer Success Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Success Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Customer Success Manager jobs?

Cities near Baton Rouge, LA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $65,168 per year, or $31.3 per hour.

Customer Success Manager

Baton Rouge, LA • On-site

Cleo
See more jobs at Cleoexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Customer Success Manager

Remote - US

What You Will Be Doing

  • Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

  • Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect Cleo's platform capabilities to the customer's business outcomes

  • Build broad and deep customer relationships that promote strong loyalty, referenceability, and long-term retention

  • Understand each customer's organizational structure, business goals, and integration environment, and translate that understanding into actionable success plans

  • Uphold Cleo's CS strategy and processes, ensuring 100% of interactions are accurately recorded in Salesforce and Planhat with appropriate follow-ups scheduled

  • Own GRR and NRR outcomes for your book of business, proactively identifying risk signals and executing mitigation strategies to protect and grow ARR

  • Monitor and act on customer health indicators, including utilization scores, CSM scores, support activity, and engagement cadence in Planhat

  • Escalate issues appropriately to Services, Support, and Product, and drive resolution on behalf of the customer with urgency and accountability

  • Maintain accurate, up-to-date records of customer health, risks, action plans, and renewal status

  • Proactively identify and develop upsell and cross-sell opportunities within your book of business, contributing to the CS org's expansion pipeline targets

  • Position Cleo's solution portfolio - including Charge Back Prevention, Direct Procurement Orchestration, TM&M, etc. - by linking customer goals to compelling business outcomes

  • Develop well-reasoned expansion recommendations with strong close rates, collaborating with Sales as needed to advance opportunities

  • Drive adoption through value realization, ensuring customers are actively utilizing the Cleo platform in ways that support their business objectives

  • Collaborate with Cleo's CS Solutions team to address utilization gaps, optimize platform usage, and support customers through product migrations or transitions (e.g., legacy-to-cloud CIC migrations)

  • Leverage AI-powered tools and workflows to enhance customer analysis, communication efficiency, and proactive outreach across your portfolio

  • Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a seamless customer experience and represent the voice of the customer internally

  • Develop vertical fluency in your assigned industry segment(s) - such as Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - to deepen customer relationships and add industry-relevant value

  • Invest in developing both self and others, and contribute to CS organizational initiatives as required

  • Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation, communication drafting, and data analysis

  • Serve as a knowledgeable resource for customers adopting AI-powered features within the Cleo platform - translate capability into business value for both technical and executive audiences

  • Stay current on Cleo's AI product roadmap so you can proactively connect upcoming capabilities to customer needs before they have to ask

Your Qualifications

  • 5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field

  • Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role

  • Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); comfort maintaining rigorous data hygiene across both

  • Proven ability to position software solutions and develop expansion opportunities, not just manage relationships

  • Demonstrated success collaborating with and influencing cross-functional stakeholders and executives

  • Industry fluency in one or more of Cleo's core verticals - Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - is a strong plus

  • Familiarity with AI-powered workflows and a willingness to adopt emerging tools to improve productivity and customer outcomes

  • Proven ability to work in a fluid, evolving environment with a continuous-improvement mindset

  • Excellent communication and presentation skills directed at both business-oriented and technical audiences

  • Ability to travel 5-10% on an annual basis for internal and external expectations

A few things we have to offer:

  • Compensation: $75,000 - $100,000 + Bonus potential

  • Great Healthcare + Dental + Vision

  • Flexible PTO

  • Culture of support, encouraging Life-Work balance

  • 401k match

  • FSA and HSA options

  • Employee Assistance Program

  • Paid Parental Leave

  • Representing a company with 4,000+ clients and a 99% retention rate

  • Accelerated title and salary growth potential

  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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