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Customer Success Director Jobs in Baton Rouge, LA

Cleo

Customer Success Manager

Baton Rouge, LA · On-site

Position Cleo's solution portfolio - including Charge Back Prevention, Direct Procurement ... Customer Success, Sales/Account Management, Professional Services, or a related field

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Customer Success Director information

See Baton Rouge, LA salary details

$37K

$116.6K

$171.9K

How much do customer success director jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success director in Baton Rouge, LA is $116,620.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $139,700.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
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What are the most commonly searched types of Customer Success jobs in Baton Rouge, LA?

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For Customer Success Director jobs in Baton Rouge, LA, the most frequently searched job titles are:

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Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $116,620 per year, or $56.1 per hour.

Customer Success Manager

Cleo

Baton Rouge, LA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Success Manager

Remote - US

What You Will Be Doing

  • Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

  • Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect Cleo's platform capabilities to the customer's business outcomes

  • Build broad and deep customer relationships that promote strong loyalty, referenceability, and long-term retention

  • Understand each customer's organizational structure, business goals, and integration environment, and translate that understanding into actionable success plans

  • Uphold Cleo's CS strategy and processes, ensuring 100% of interactions are accurately recorded in Salesforce and Planhat with appropriate follow-ups scheduled

  • Own GRR and NRR outcomes for your book of business, proactively identifying risk signals and executing mitigation strategies to protect and grow ARR

  • Monitor and act on customer health indicators, including utilization scores, CSM scores, support activity, and engagement cadence in Planhat

  • Escalate issues appropriately to Services, Support, and Product, and drive resolution on behalf of the customer with urgency and accountability

  • Maintain accurate, up-to-date records of customer health, risks, action plans, and renewal status

  • Proactively identify and develop upsell and cross-sell opportunities within your book of business, contributing to the CS org's expansion pipeline targets

  • Position Cleo's solution portfolio - including Charge Back Prevention, Direct Procurement Orchestration, TM&M, etc. - by linking customer goals to compelling business outcomes

  • Develop well-reasoned expansion recommendations with strong close rates, collaborating with Sales as needed to advance opportunities

  • Drive adoption through value realization, ensuring customers are actively utilizing the Cleo platform in ways that support their business objectives

  • Collaborate with Cleo's CS Solutions team to address utilization gaps, optimize platform usage, and support customers through product migrations or transitions (e.g., legacy-to-cloud CIC migrations)

  • Leverage AI-powered tools and workflows to enhance customer analysis, communication efficiency, and proactive outreach across your portfolio

  • Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a seamless customer experience and represent the voice of the customer internally

  • Develop vertical fluency in your assigned industry segment(s) - such as Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - to deepen customer relationships and add industry-relevant value

  • Invest in developing both self and others, and contribute to CS organizational initiatives as required

  • Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation, communication drafting, and data analysis

  • Serve as a knowledgeable resource for customers adopting AI-powered features within the Cleo platform - translate capability into business value for both technical and executive audiences

  • Stay current on Cleo's AI product roadmap so you can proactively connect upcoming capabilities to customer needs before they have to ask

Your Qualifications

  • 5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field

  • Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role

  • Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); comfort maintaining rigorous data hygiene across both

  • Proven ability to position software solutions and develop expansion opportunities, not just manage relationships

  • Demonstrated success collaborating with and influencing cross-functional stakeholders and executives

  • Industry fluency in one or more of Cleo's core verticals - Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - is a strong plus

  • Familiarity with AI-powered workflows and a willingness to adopt emerging tools to improve productivity and customer outcomes

  • Proven ability to work in a fluid, evolving environment with a continuous-improvement mindset

  • Excellent communication and presentation skills directed at both business-oriented and technical audiences

  • Ability to travel 5-10% on an annual basis for internal and external expectations

A few things we have to offer:

  • Compensation: $75,000 - $100,000 + Bonus potential

  • Great Healthcare + Dental + Vision

  • Flexible PTO

  • Culture of support, encouraging Life-Work balance

  • 401k match

  • FSA and HSA options

  • Employee Assistance Program

  • Paid Parental Leave

  • Representing a company with 4,000+ clients and a 99% retention rate

  • Accelerated title and salary growth potential

  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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