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Entry Level Customer Success Manager information

See Baton Rouge, LA salary details

$25.5K

$65.2K

$109.8K

How much do entry level customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for entry level customer success manager in Baton Rouge, LA is $65,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.

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For Entry Level Customer Success Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

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The top searched job categories for Entry Level Customer Success Manager jobs in Baton Rouge, LA are:

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Cities near Baton Rouge, LA with the most Entry Level Customer Success Manager job openings:

Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,168 per year, or $31.3 per hour.

Customer Success Manager - VMware

SHI GmbH

Baton Rouge, LA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.

Role Description

  • Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth

  • Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role

  • Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback

  • Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies

  • Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust

  • Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities

  • Provide support and direction to project teams to ensure successful delivery and synchronization of service projects

  • Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role

  • Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers

  • Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Behaviors and Competencies

  • Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

  • Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

  • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

  • Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

  • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

  • Impact and Influence: Can persuade others to consider different perspectives.

  • Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

  • Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

  • Business Acumen: Can analyze financial and operational data to make informed decisions.

  • Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.

  • Results Orientation: Can set personal goals and work towards them, achieving results consistently.

  • Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

Skill Level Requirements

  • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

  • Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate

  • In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies - Intermediate

  • Ability to articulate VMware's renewal program - Intermediate

Other Requirements

  • Completed Bachelor’s Degree or relevant work experience required

  • Ability to travel to SHI, Partner, and Customer Events

  • 2-4 years of experience in a technical, business, or sales role

  • 2+ years of experience selling VMware products

The estimated annual pay range for this position is $120,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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