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Customer Success Program Manager Jobs in Baton Rouge, LA

State of Louisiana

IT PROGRAM MANAGER

Baton Rouge, LA

$5.8K - $10K/mo

Continuous learner, takes initiative, and understands what it takes to get outstanding customer ... Develops, manages, and monitors multi-year IT programs and projects Oversees portfolio level ...

State of Louisiana

IT PROGRAM MANAGER

Baton Rouge, LA · On-site

$5.8K - $10K/mo

Continuous learner, takes initiative, and understands what it takes to get outstanding customer ... Develops, manages, and monitors multi-year IT programs and projects. Oversees portfolio level ...

State of Louisiana

Program Monitor LDH

Baton Rouge, LA · On-site

$4.3K - $8.6K/mo

... program and its success is based on the inclusion of services that are flexible and responsive to ... Minimum Qualifications Five years of experience in developing, managing, or evaluating health or ...

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Customer Success Program Manager information

See Baton Rouge, LA salary details

$25.5K

$65.2K

$109.8K

How much do customer success program manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer success program manager in Baton Rouge, LA is $65,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Baton Rouge, LA? For Customer Success Program Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Baton Rouge, LA look for? The top searched job categories for Customer Success Program Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Success Program Manager jobs? Cities near Baton Rouge, LA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Senior Manager, Customer Success (Money)

Senior Manager, Customer Success (Money)

Intuit

Baton Rouge, LA • On-site

$172K - $233K/yr

Full-time

Posted 8 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

77th of 217 rated software companies

Job description

Overview

The QuickBooks Money Customer Success team partners with our highest-value Mid-Market customers throughout their client journey. We take a consultative approach — guiding customers through early adoption, driving engagement, and connecting them to the innovations and features that move their business forward.

As the first Senior Manager for the Money CS team, you are at the helm of shaping the future of customer success. You’ll guide CSMs who are responsible for building deep customer relationships and ensuring long-term success. As a visionary leader, you’ll design and execute strategic initiatives, scale operations efficiently, and foster a culture of excellence, collaboration, and innovation. You’ll work across functions, influence key decision-makers, and drive game-changing customer engagement strategies. 

If you thrive in fast-moving, high-growth environments, and you’re ready to elevate a world-class team, this is your opportunity.


Responsibilities

  • Lead, mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals and customer success best practices.
  • Drive customer adoption, retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations.
  • Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams.
  • Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey.
  • Advocate for customer needs, providing insights to product teams to influence future operational enhancements, particularly in automation, forecasting, and compliance reporting.
  • Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction.
  • Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the CSM organization.
  • Utilize data-driven insights to refine processes, measure impact, and optimize customer success strategies.

Qualifications

  • 7+ years of experience leading a client success team, with a strong focus on mid-market B2B clients.
  • 5+ years experience managing clients with one or more of the following service offerings: Payments, Bill Pay, Lending, Payroll/Workforce Management
  • Proven ability to build, lead and scale high-performing teams in a high growth environment
  • Experience in strategic planning, process optimization, and change management.
  • Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
  • Ability to leverage analytics and performance metrics to make data-driven decisions.
  • A passion for customer success, innovation, and building long-lasting client relationships in the mid-market space.
  • Strong knowledge of Intuit’s financial products a plus

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Mountain View, CA $172,000- $233,000
New York $160,000- $217,000
San Diego, CA $143,500- $194,000

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