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Senior Customer Retention Jobs in Baton Rouge, LA

defi SOLUTIONS

Senior Client Executive

Baton Rouge, LA · On-site

$100K - $150K/yr

... create customer loyalty and increase revenues. The Senior Client Executive will leverage our ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention: * As a key component ...

defi AUTO LLC

Senior Client Executive

Baton Rouge, LA · On-site

$100K - $150K/yr

... create customer loyalty and increase revenues. The Senior Client Executive will leverage our ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...

Renasant Bank

Personal Banker - Floating

Baton Rouge, LA · On-site

$16.50 - $20.25/hr

... customer experience, deposits, acquisition and retention of accounts, and partner referrals to ... needed For all Senior Personal Bankers: * Minimum of 2 years of successful personal sales ...

REV

Strategic Account Manager

Gonzales, LA · On-site

$55 - $90/hr

Strategic Account Manager * Sr. Strategic Account Manager * Major Account Manager **Note - A ... Maintains customer retention and revenue * Performs regular (annual and/or quarterly) account ...

REV

Strategic Account Manager

Gonzales, LA · On-site

Strategic Account Manager * Sr. Strategic Account Manager * Major Account Manager * Named Account ... Maintains customer retention and revenue * Performs regular (annual and/or quarterly) account ...

REV

Strategic Account Manager

Gonzales, LA · On-site

Strategic Account Manager * Sr. Strategic Account Manager * Major Account Manager * Named Account ... Maintains customer retention and revenue * Performs regular (annual and/or quarterly) account ...

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All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Baton Rouge, LA

Senior Customer Retention information

See Baton Rouge, LA salary details

$43.2K

$98.7K

$116.7K

How much do senior customer retention jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior customer retention in Baton Rouge, LA is $98,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $111,900.00 per year, depending on experience, location, and employer.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What are the most commonly searched types of Customer Retention jobs in Baton Rouge, LA?

The most popular types of Customer Retention jobs in Baton Rouge, LA are:

What are popular job titles related to Senior Customer Retention jobs in Baton Rouge, LA?

For Senior Customer Retention jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Retention jobs in Baton Rouge, LA look for?

The top searched job categories for Senior Customer Retention jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Senior Customer Retention jobs?

Cities near Baton Rouge, LA with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you

Customer Retention Specialist - State Farm Agent Team Member

State Farm

Baton Rouge, LA • On-site

$50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,564 frontline employees who took The Breakroom Quiz

241st of 315 rated insurance

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Greg Archer State Farm Agency If:
  • You're the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You're a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 5606 Stumberg Lane Baton Rouge LA 70816
At Greg Archer State Farm Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
  • Look for opportunities to obtain referrals and google reviews

Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $50,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Greg Archer - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
  • Our office is located in Baton Rouge, LA.
  • Our office is open 9-5.
  • Before becoming a State Farm Agent, I was previously employed as a State Farm Field Executive.
  • We have 100 years of combined insurance experience in our office.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and New Agent Program Qualifier

We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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