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Customer Service Manager Jobs in Baton Rouge, LA

Quantix

Customer Service Manager

Port Allen, LA · On-site

Description The Manager, Customer Service oversees a team of specialists dedicated to delivering exceptional service and strengthening customer relationships. This role is responsible for managing ...

Hudson Automotive Group

Service Manager

Denham Springs, LA · On-site

$100K - $175K/yr

S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Manager in the automotive industry with a track record of success developing and leading ...

Hudson Automotive Group

Service Manager

Baton Rouge, LA · On-site

$75K - $100K/yr

S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Manager in the automotive industry with a track record of success developing and leading ...

Chick-fil-A

Customer Service

Baton Rouge, LA

$10 - $15/hr

Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large ...

Chick-fil-A

Customer Service

Baton Rouge, LA

$10 - $15/hr

Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large ...

EquipmentShare

Service Manager

Baton Rouge, LA · On-site

We're hiring a Service Manager at our rental facility in Baton Rouge, LA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Company not disclosed

Service manager

Baton Rouge, LA · On-site

We pride ourselves on delivering exceptional customer service backed by a strong service team and a culture built on accountability, responsiveness, and support. We are seeking a Service Manager to ...

EquipmentShare

Service Manager

Baton Rouge, LA

We're hiring a Service Manager at our rental facility in Baton Rouge, LA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Southern Tire Mart

Service Manager

Baton Rouge, LA · On-site

Manage and lead shop employees to ensure productivity and quality of service. * Oversee parts ... Foster a customer-first culture by ensuring all clients receive courteous and professional service.

ENFRA LLC

Service Manager

Baton Rouge, LA

The Service Manager is responsible for all field labor, materials, profit, loss, project ... Build and sustain customer relationships to ensure complete customer satisfaction. * Manage ...

ENFRA LLC

Service Manager

Baton Rouge, LA · On-site

Overview The Service Manager is responsible for all field labor, materials, profit, loss, project ... Build and sustain customer relationships to ensure complete customer satisfaction. * Manage ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Baton Rouge, LA

Customer Service Manager information

See Baton Rouge, LA salary details

$21.4K

$50.8K

$88.4K

How much do customer service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer service manager in Baton Rouge, LA is $50,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $61,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Baton Rouge, LA? The most popular types of Customer Service jobs in Baton Rouge, LA are:
What are popular job titles related to Customer Service Manager jobs in Baton Rouge, LA? For Customer Service Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Baton Rouge, LA look for? The top searched job categories for Customer Service Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Service Manager jobs? Cities near Baton Rouge, LA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,775 per year, or $24.4 per hour.
Customer Service Manager

Customer Service Manager

Quantix

Port Allen, LA • On-site

Other

Posted 3 days ago

Job description

Description


The Manager, Customer Service oversees a team of specialists dedicated to delivering exceptional service and strengthening customer relationships. This role is responsible for managing daily departmental operations, developing talent, and building customer-centric strategies aligned with company objectives. With a focus on continuous improvement, the Manager identifies service trends, drives process enhancements, and partners cross-functionally to ensure a consistent and elevated customer experience. This leader plays a critical role in advancing our Responsible Care goals while fostering a collaborative, performance-driven culture.

Summary of Essential Job Functions

  • Lead, coach, and develop the customer service team, ensuring high levels of engagement, productivity, and professional growth.
  • Monitor day-to-day operations to ensure accurate and timely handling of all customer inquiries, orders, escalations, and special requests.
  • Establish and track KPIs related to service quality, order accuracy, response time, and customer satisfaction; provide actionable insights.
  • Collaborate closely with Sales, Operations, and Supply Chain teams to resolve issues, align priorities, and streamline information flow.
  • Represent the department in internal and external meetings, advocating for customer needs and contributing strategic input.
  • Handle escalated customer issues, providing guidance and resolution while identifying root causes and systemic fixes.
  • Drive process improvements that elevate service levels, reduce errors, and increase team efficiency.
  • Lead team meetings, training sessions, and one-on-one check-ins to ensure alignment and performance accountability.
  • Contribute to system enhancements or service model upgrades by offering customer service perspective and testing support.
  • Maintain compliance with industry regulations, customer-specific protocols, and company policies including Responsible Care standards.
  • Support talent acquisition, onboarding, and succession planning for the Customer Service department.


Requirements


Minimum Requirements

  • Bachelor's Degree in Business, Communications, or related field preferred.
  • Minimum 5–7 years of experience in customer service or account management, with at least 2 years in a leadership role.
  • Proven ability to coach and inspire teams, manage performance, and drive results in a service-driven environment.
  • Advanced analytical, organizational, and conflict-resolution skills.
  • Ability to communicate effectively across all levels of the organization and with external stakeholders.
  • Experience leading projects or service transformations preferred.

Abilities Required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



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