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Customer Service Manager Jobs in Covington, LA (NOW HIRING)

Fox Pest Control

Service Manager

Mandeville, LA · On-site

$50K - $60K/yr

By building up leaders and maintaining positive relationships with our customers, we work to make a ... Responsibilities A Day in the Life of a Pest Service Manager * Embody Our Core Values: Lead by ...

New

Fox Pest Control

Service Manager

Mandeville, LA · On-site

$50K - $60K/yr

By building up leaders and maintaining positive relationships with our customers, we work to make a ... Responsibilities A Day in the Life of a Pest Service Manager * Embody Our Core Values: Lead by ...

New

Texas Roadhouse

Service Manager

Slidell, LA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Slidell, LA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

KFC

Customer Service

Hammond, LA

$13.25 - $18/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Covington, LA

Customer Service Manager information

See Covington, LA salary details

$21.1K

$49.9K

$86.9K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Covington, LA is $49,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $60,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Covington, LA?

The most popular types of Customer Service jobs in Covington, LA are:

What are popular job titles related to Customer Service Manager jobs in Covington, LA?

For Customer Service Manager jobs in Covington, LA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Covington, LA look for?

The top searched job categories for Customer Service Manager jobs in Covington, LA are:

What cities near Covington, LA are hiring for Customer Service Manager jobs?

Cities near Covington, LA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Covington, LA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,893 per year, or $24 per hour.

Service Manager

Fox Pest Control

Mandeville, LA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Fox Pest Control rating

6.6

Company rating: 6.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

21st of 35 rated pest control companies

Job description

Overview
Join Our Team as a Full-Time Pest Control Service Manager!
Are you a dynamic leader with a passion for the pest control industry? Fox Pest Control seeks a dedicated Pest Control Service Manager to lead our team, uphold our core values, and drive our operations to new heights.
Who is Fox
Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service. We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.
What We Offer
  • Competitive Salary of $50,000 to $60,000.
  • Comprehensive medical, dental, and vision coverage
  • 401k with a generous company match.
  • Paid Time Off, Paid holidays, PTO.
  • Employee stock purchase plan.
  • A positive work culture that fosters empowerment and creates an uplifting environment
  • Significant potential for growth with personalized leadership plans for all team members.
  • Paid hands-on training opportunities.

Responsibilities
A Day in the Life of a Pest Service Manager
  • Embody Our Core Values: Lead by example and integrate Fox Pest Control's core values into every aspect of the branch.
  • Comprehensive Industry Involvement: Engage in all facets of the pest control industry, including technical, route, sales, administrative, and operational management.
  • Collaborate with Branch Manager and Office Personnel: Work closely with the branch manager and other service managers to ensure smooth operations.
  • Supervise and Train Technicians: Oversee, train, and evaluate a team of technicians to maintain high service standards.
  • Plan and Implement Policies: Develop and execute company policies and procedures.
  • Manage a Diverse Team: Lead, coach, and counsel a multi-level staff of 10+ individuals.
  • Perform Additional Duties: Take on other tasks as assigned to support the branch.

Qualifications
What We're Looking For
  • Leadership Experience: Minimum of 2+ years in a leadership role.
  • Industry Expertise: Experience in the pest control or lawn care industry is strongly preferred.
  • Regulatory Knowledge: Understanding of industry standards and state and federal regulations.
  • Sales Management: Previous experience in sales management is a plus.
  • Customer Service Skills: Exceptional customer service and retention abilities.
  • Communication Skills: Strong verbal and written communication and interpersonal skills.
  • Organizational Skills: Excellent follow-up, organizational, and time management skills, including route management.
  • Multi-tasking Ability: Capable of handling a wide variety of duties.

Fox Pest Control is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

What Fox Pest Control employees say

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Benefits

Hours and flexibility

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