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Customer Service Manager Jobs in Monroe, LA (NOW HIRING)

Jim Taylor Auto Group

Service Manager

Monroe, LA · On-site

SERVICE MANAGER Who We Are Jim Taylor Auto Group is a people-first automotive organization built on ... We believe great results come from taking care of our employees just as well as our customers. Our ...

Texas Roadhouse

Service Manager

West Monroe, LA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

West Monroe, LA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

PH Financial Services, LLC

Customer Service Rep

Monroe, LA · On-site

$15.50 - $21/hr

You will have an active role in meeting all performance goals and metrics for the branch as defined by upper management. To do so, this position requires excellent customer service skills (both over ...

Ryder System, Inc.

customer service Coordinator

Monroe, LA · On-site

$17.25 - $22.50/hr

Summary The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and ...

Ryder

customer service Coordinator

Monroe, LA

$17.25 - $22.50/hr

Summary The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and ...

Seamar

Customer Service Rep

Monroe, LA · On-site

$15.50 - $21/hr

Sea Mar is a mandatory COVID-19 and flu vaccine organization The Customer Service Representative is ... Under the direction of the Managed Care Manager and Coordinator, they pro-actively contact ...

Dollar Tree

customer service associate

Bastrop, LA · On-site

$11.50 - $15.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Variety Stores LLC

Customer Service Associate

Monroe, LA · On-site

$14 - $19.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Monroe, LA · On-site

$14 - $19.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Dollartree

customer service associate

Bastrop, LA · On-site

$11.50 - $15.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Variety Stores LLC

Customer Service Associate

Monroe, LA · On-site

$14 - $19.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Monroe, LA · On-site

$14 - $19.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Home Depot

Customer Service/Sales

Monroe, LA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Monroe, LA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Monroe, LA

Customer Service Manager information

See Monroe, LA salary details

$23.6K

$55.8K

$97.2K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Monroe, LA is $55,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Monroe, LA?

The most popular types of Customer Service jobs in Monroe, LA are:

What are popular job titles related to Customer Service Manager jobs in Monroe, LA?

For Customer Service Manager jobs in Monroe, LA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Monroe, LA look for?

The top searched job categories for Customer Service Manager jobs in Monroe, LA are:

What cities near Monroe, LA are hiring for Customer Service Manager jobs?

Cities near Monroe, LA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Monroe, LA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $55,791 per year, or $26.8 per hour.

Service Manager

Jim Taylor Auto Group

Monroe, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Oversee daily service department operations to ensure efficiency and quality.

  • Build and maintain strong relationships with customers and communicate service needs, timelines, and updates.

  • Hire, train, supervise, and support service department personnel, and establish departmental goals and performance expectations.

Job description

SERVICE MANAGER

Who We Are

Jim Taylor Auto Group is a people-first automotive organization built on relationships, integrity, and growth. We believe great results come from taking care of our employees just as well as our customers. Our core values — Dedication, Responsibility, Initiative, Value, and Empathy (DRIVE) — guide how we work, how we serve, and how we support one another every day. At Jim Taylor Auto Group, we don’t just sell or service vehicles — we build trust, careers, and lasting connections. Because here, People DRIVE Us.

Job Summary

The Service Manager plays a key leadership role in driving the success of the service department through strong customer relationships, team development, and operational excellence. This position is responsible for overseeing daily service operations, setting departmental goals, and ensuring a high level of customer satisfaction. The ideal candidate brings proven service management experience, strong leadership skills, and a commitment to delivering consistent, high-quality service experiences.

Benefits

We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you’ll enjoy a comprehensive benefits package that supports your health, growth, and success, including:

  • Medical, Dental, and Vision Insurance
  • Disability & Life Insurance
  • 401(k) Retirement Plan
  • Paid Vacation and 5 Paid Holidays
  • Free Medical Clinic Access
  • Free Mental & Physical Therapy Services
  • Free Access to a Nutritionist
  • Employee Discount Program
  • Ongoing Training & Career Development Opportunities
  • Employee Referral Bonuses
  • Fun Employee Appreciation Events

Qualifications

Required:

  • Minimum of 3 years of management experience
  • Strong customer service and leadership background
  • High school diploma or higher education
  • Valid driver’s license with a clean driving record

Preferred:

  • Experience managing service department personnel
  • Ability to set and manage departmental goals and performance metrics
  • Strong communication and problem-solving skills
  • Driven, growth-oriented mindset with the ability to support and develop teams

Responsibilities

  • Lead daily operations of the service department to ensure efficiency and quality
  • Build and maintain strong relationships with customers
  • Communicate clearly with customers regarding service needs, timelines, and updates
  • Hire, train, supervise, and support service department personnel
  • Establish departmental goals, budgets, and performance expectations
  • Monitor customer satisfaction and address concerns promptly and professionally
  • Stay current on product updates, service processes, and industry best practices
  • Promote repeat and referral business through strong service experiences

At Jim Taylor Auto Group, our Service Manager brings our DRIVE values to life every day:

  • Dedication — leading the service department with consistency, accountability, and a commitment to delivering an exceptional experience for every customer
  • Responsibility — taking ownership of department performance, team development, customer satisfaction, and daily operational excellence
  • Initiative — identifying challenges early, improving processes, supporting team growth, and stepping in wherever needed to keep the department moving
  • Value — creating a high-quality service experience that builds trust, encourages repeat business, and supports long-term dealership success
  • Empathy — listening to customers and team members with patience, respect, and understanding while helping resolve concerns professionally
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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