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Director Customer Service Jobs in Baton Rouge, LA

Chick-fil-A

Customer Service

Baton Rouge, LA · On-site

$10 - $15/hr

Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025 ... Grow into leadership roles including Team Lead, Shift Lead, and Director through performance and ...

Chick-fil-A

Customer Service

Baton Rouge, LA

$10 - $15/hr

Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025 ... Grow into leadership roles including Team Lead, Shift Lead, and Director through performance and ...

StaffMyAgency LLC

Customer Service

Baton Rouge, LA · On-site

$30K - $50K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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Director Customer Service information

See Baton Rouge, LA salary details

$37.4K

$118.4K

$188.7K

How much do director customer service jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director customer service in Baton Rouge, LA is $118,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,200.00 and $141,600.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What does a director of customer service do?

A director of customer service oversees the customer service department, develops policies to improve customer satisfaction, manages staff, and ensures service standards are met. They analyze customer feedback, implement training programs, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What is the highest position in customer service?

The highest position in customer service is typically the Vice President or Director of Customer Service, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. In some organizations, executive roles such as Chief Customer Officer or Chief Experience Officer may be the top leadership positions related to customer service functions.

How much does a director customer service make in the US?

A Director of Customer Service in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Compensation varies based on industry, company size, experience, and location, and often includes bonuses and benefits.
What are the most commonly searched types of Customer Service jobs in Baton Rouge, LA? The most popular types of Customer Service jobs in Baton Rouge, LA are:
What are popular job titles related to Director Customer Service jobs in Baton Rouge, LA? For Director Customer Service jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Baton Rouge, LA look for? The top searched job categories for Director Customer Service jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Director Customer Service jobs? Cities near Baton Rouge, LA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $118,434 per year, or $56.9 per hour.

Customer Service

Chick-fil-A

Baton Rouge, LA • On-site

$10 - $15/hr

Full-time

Re-posted 25 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,596 frontline employees who took The Breakroom Quiz

16th of 106 rated fast food restaurants

Job description

Chick-fil-A Opportunity at College Drive

Chick-fil-A is a people-first company, dedicated to pursuing excellence and striving to make a positive impact through delicious food and hospitality. This opportunity provides a career path that is customized to your strengths within the most highly-esteemed restaurant chain in the nation.

  • Brad, our operator, is passionate about community, leadership development, and making an impact.
  • Growing up in Chick-fil-A since he was a young teen in his father's restaurant, Brad is motivated to engage with the Baton Rouge Community, investing in his team, and creating opportunities for them to grow.
  • Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  • Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  • Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  • Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Opportunity

At Chick-fil-A we care about our guests and our people. We believe in growth, committing to excellence, serving, and working together.

We are seeking individuals passionate about hospitality and guest experience who thrive in a fast-paced, high-performance, team-oriented environment. This role is ideal for those who bring energy, enthusiasm, and a strong sense of urgency to every shift while delivering customer service excellence.

Are you looking to challenge yourself, grow your professional skills, and be part of a high-energy, people-focused team? Let's get started.

Your Impact

  • Deliver exceptional hospitality and guest experience with a focus on customer satisfaction and service excellence
  • Work in an upbeat, fast-paced, high-energy environment while maintaining efficiency and attention to detail
  • Contribute to a high-performance, team-oriented culture focused on accountability and excellence
  • Create engaging, personalized interactions with guests through strong communication skills
  • Demonstrate a consistent sense of urgency, multitasking ability, and professionalism
  • Grow into leadership roles including Team Lead, Shift Lead, and Director through performance and development

Background Profile

  • Must be 16 or older
  • Ability to work at a quick, efficient, and high-energy pace, hustle and urgency are essential
  • Outgoing, friendly, engaging, and enthusiastic personality with a passion for serving others
  • Thrives in a fast-paced environment and can multitask while maintaining accuracy
  • Team-oriented, adaptable, dependable, and results-driven with a strong work ethic
  • Positive attitude, highly coachable, and eager for career growth and leadership development
  • Strong communication and interpersonal skills

Apply now and you will be contacted ASAP.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Education:no requirementsEmployment Type: FULL_TIME

What Chick-fil-A employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Chick-fil-A logo

About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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