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Customer Service Manager Jobs in Baton Rouge, LA

KFC

Customer Service

Baton Rouge, LA

$13.75 - $18.75/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

KFC

Customer Service

Port Allen, LA

$15.25 - $21/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Baton Rouge, LA

Customer Service Manager information

See Baton Rouge, LA salary details

$23.5K

$55.7K

$97K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Baton Rouge, LA is $55,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Baton Rouge, LA? The most popular types of Customer Service jobs in Baton Rouge, LA are:
What are popular job titles related to Customer Service Manager jobs in Baton Rouge, LA? For Customer Service Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Baton Rouge, LA look for? The top searched job categories for Customer Service Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Service Manager jobs? Cities near Baton Rouge, LA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,692 per year, or $26.8 per hour.

Automotive Service Manager

Express Oil Change & Tire Engineers

Baton Rouge, LA • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Primary Responsibilities include (but are not limited to):

  • Specific duties for this customer service role include, but are not limited to:
  • Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
  • Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
  • Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
  • Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
  • Evaluating performance and productivity of all service department personnel
  • Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
  • Ensuring store safety, including the use of and maintenance of safety equipment
  • Ensuring equipment/hardware layout and positioning within the service department
  • Supervising shop area, equipment and teammates for compliance with company safety procedure
  • Coaching personnel on enforcing wheel torqueing process
  • Ensures that proper inspections are being conducted
Qualifications

We are looking for:

  • Outstanding leadership and store management skills
  • Ability to work in a fast-paced work environment
  • Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
  • Excellent verbal and written communication
  • Ability to develop professional relationships with customers and team members
  • Minimum of 2 years' experience in a Service Manager role
  • Proven track record of exceeding business objectives
  • Ability to work efficiently both individually and as part of a team
  • Solid knowledge of basic OSHA laws and MSDS Compliance
Additional Information

All of your information will be kept confidential according to EEO guidelines.

Physical Requirements:

  • Prolonged periods of standing, stooping, and bending
  • At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
  • Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role. 

Apply