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Customer Success Program Manager Jobs in Austin, TX

DISCO

Customer Success Enablement Manager

Austin, TX

... programs, resources, and tools that empower our teams to achieve their goals and deliver ... Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects ...

Compass

Customer Success Manager

Austin, TX · On-site

Customer Success Manager At Compass, our mission is to help everyone find their place in the world ... programs, assisting with marketing requests and more. As an AEM you are passionate about your ...

Quest

Customer Success Manager - Strategic

Austin, TX · On-site

Customer Success People Manager Your AI strategy is only as strong as the data behind it. Quest ... Flexible work options, generous PTO, and wellness programs. * Professional growth through learning ...

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

$100K - $125K/yr

Customer Success Enablement Manager Austin, TX Your Impact The Enablement Manager drives the ... programs, resources, and tools that empower our teams to achieve their goals and deliver ...

Feedonomics

Customer Success Manager

Austin, TX · On-site

We are seeking a commercially minded, proactive Customer Success Manager (CSM) to own and grow a portfolio of named customer relationships with direct accountability to Net Revenue Retention (NRR) as ...

Optimizely

Customer Success Manager

Austin, TX · On-site

Customer Success Manager Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go. 10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and ...

Tractian

Customer Success Manager

Austin, TX · On-site

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ... programs. Responsibilities * Support customers in all matters related to the usage of TRACTIAN ...

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

$100K - $125K/yr

... programs, resources, and tools that empower our teams to achieve their goals and deliver ... Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects ...

iCIMS

Customer Success Manager

Austin, TX · On-site

$70K - $80K/yr

Foster advocacy through references, testimonials, and participation in customer community programs. Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

Bigcommerce

Customer Success Manager

Austin, TX

We are seeking a commercially minded, proactive Customer Success Manager (CSM) to own and grow a portfolio of named customer relationships with direct accountability to Net Revenue Retention (NRR) as ...

hackajob

Customer Success Manager

Austin, TX · On-site

Customer Success Manager Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending ...

Reltio

Customer Success Manager

Austin, TX

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their ...

Feedonomics

Customer Success Manager

Austin, TX · On-site

We are seeking a commercially minded, proactive Customer Success Manager (CSM) to own and grow a portfolio of named customer relationships with direct accountability to Net Revenue Retention (NRR) as ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Austin, TX

Customer Success Program Manager information

See Austin, TX salary details

$32.2K

$82.3K

$138.7K

How much do customer success program manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success program manager in Austin, TX is $82,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Austin, TX?

For Customer Success Program Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Austin, TX look for?

The top searched job categories for Customer Success Program Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Success Program Manager jobs?

Cities near Austin, TX with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,909 per year, or $38.9 per hour.

Customer Success Enablement Manager

DISCO

Austin, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Your Impact

The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.

What You'll Do
  • Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
  • Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation.
  • Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.
  • Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks.
  • Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization.
  • Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required.
  • Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives.
  • Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units
  • New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization.
  • Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.
Who You Are
  •  8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. 
  • Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies.
  • Demonstrated ability to identify, design and deliver effective customer success/sales training programs.
  • Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
  • Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments.
Even Better If You Have...
  • Strong understanding of customer success/sales processes, methodologies and best practices.
  • Excellent written and verbal communications, and presentation skills.
  • Strong Salesforce, MEDDPICC and PlanHat experience
  • Ability to analyze data and derive actionable insights.
  • Strong organizational and project management skills.

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO 
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k) 
  • Competitive salary plus RSUs
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

Apply