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Customer Success Program Manager Jobs in Lubbock, TX

Texas Tech University

Program Manager

Lubbock, TX · On-site

S.) Program to support the academic, personal, and professional success of military-connected ... Manage the C.A.R.E.S. marketing initiatives, communications, and promotional materials. * Represent ...

Texas Tech University

Program Manager

Lubbock, TX · On-site

Designs, implements and manages an assigned program. Typical duties can include but are not limited ... the success of programs, develop and implement project timelines and ensures deadlines are met ...

Texas Tech University

Program Manager

Lubbock, TX

Designs, implements and manages an assigned program. Typical duties can include but are not limited ... the success of programs, develop and implement project timelines and ensures deadlines are met ...

Texas Tech University

Program Manager

Lubbock, TX · On-site

... the success of programs, develop and implement project timelines and ensures deadlines are met ... Manage, Coordinate and oversee the work of research associates, graduate assistants, and ...

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Customer Success Program Manager information

See Lubbock, TX salary details

$27.9K

$71.3K

$120.2K

How much do customer success program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success program manager in Lubbock, TX is $71,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Lubbock, TX? For Customer Success Program Manager jobs in Lubbock, TX, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Lubbock, TX look for? The top searched job categories for Customer Success Program Manager jobs in Lubbock, TX are:
What cities near Lubbock, TX are hiring for Customer Success Program Manager jobs? Cities near Lubbock, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Lubbock, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $71,331 per year, or $34.3 per hour.

Customer Success Operations Manager Post Sales London, United Kingdom

Varonis Systems

Post, TX

Other

Re-posted 4 days ago

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

177th of 242 rated software companies

Job description

Description

Job Title: Customer Success Operations Manager


Job Description:

We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey, identify customer needs, and drive value realization. You will play a pivotal role in driving the efficiency and effectiveness of our customer success initiatives. You will work closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.

Key Responsibilities:

  • Strategic Planning and Execution:
    • Develop and implement standard methodologies for customer success operations.
    • Set and track clear goals, KPIs, and metrics to measure success.
  • Data Analysis and Reporting:
    • Collect, analyze, and interpret customer data.
    • Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.
  • Cross-Functional Collaboration:
    • Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.
    • Ensure cohesion and alignment with overall business objectives.
  • Customer Feedback Loop:
    • Implement and maintain a feedback loop to gather customer insights.
    • Analyze feedback and use it to improve services and customer experience.
  • Training and Development:
    • Create training materials and provide ongoing education for customer success teams.
    • Ensure teams are up-to-date with best practices and tools.

Essential Skills:

  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions.
  • Process Optimization:
    • Skills in streamlining processes and implementing improvements.
  • Technical Proficiency:
    • Familiarity with customer success tools and technologies.
  • Communication Skills:
    • Strong verbal and written communication skills.
  • Project Management:
    • Ability to manage multiple projects and set priorities.
  • Interpersonal Skills:
    • Strong interpersonal skills to build relationships and foster collaboration.
  • Problem-Solving Skills:
    • Ability to identify issues and develop effective solutions.
  • Leadership Skills:
    • Capability to lead and motivate customer success teams.

Qualifications:

  • Educational Background:
    • Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
  • Experience:
    • Proven experience in customer success, operations management, or a similar role
    • Extensive experience in customer success operations or related leadership roles
  • Technical Skills:
    • Familiarity with customer success systems and tools
    • Strong understanding of customer journey mapping and experience optimization
  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions
    • Experience with performance tracking and reporting tools
  • Communication Skills:
    • Excellent verbal and written communication skills
    • Strong interpersonal skills to build relationships and foster collaboration
  • Leadership and Management Skills:
    • Strong leadership and team management skills
    • Proven track record of driving customer success and satisfaction
  • Problem-Solving and Project Management:
    • Strong problem-solving skills and the ability to develop effective solutions
    • Project management skills to manage multiple projects and set priorities

These qualifications help ensure that a Customer Success Operations Manager can effectively lead and optimize customer success initiatives, driving both customer satisfaction and business growth.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture! 
@VaronisLife 
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics 

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