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Customer Success Program Manager Jobs in Lubbock, TX

Texas Tech University

Program Manager

Lubbock, TX · On-site

Designs, implements and manages an assigned program. Typical duties can include but are not limited ... the success of programs, develop and implement project timelines and ensures deadlines are met ...

Texas Tech University

Program Manager

Lubbock, TX · On-site

... the success of programs, develop and implement project timelines and ensures deadlines are met ... Leading the coordination and management of the Student Enrichment Center space to include the ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Lubbock, TX

Customer Success Program Manager information

See Lubbock, TX salary details

$27.9K

$71.3K

$120.2K

How much do customer success program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success program manager in Lubbock, TX is $71,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Lubbock, TX?

For Customer Success Program Manager jobs in Lubbock, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Lubbock, TX look for?

The top searched job categories for Customer Success Program Manager jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Customer Success Program Manager jobs?

Cities near Lubbock, TX with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Lubbock, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $71,331 per year, or $34.3 per hour.

Customer Success Specialist

Plainview, TX • On-site

AgTexas Farm Credit Services
Finance and Insurance • 51 - 200 employees
Learn more about AgTexas Farm Credit Servicesexternal

Full-time

Re-posted 8 days ago

Job description

COMPANY PROFILE:
serves and supports approximately 2,600 member/borrowers in areas of lending, insurance sales, appraisal, and/or leasing. Ten office locations can be found throughout the Association's 43-county trade territory, and the association has an average loan volume of approximately $3.2 billion. The lending portfolio consists of cotton, livestock, dairy, feed grains, real estate, and ag-related business loans. Additionally, the association territory provides diversity in production and mortgage loans as well as commodities financed. Without strong financial backing farmers and ranchers will not survive, and people will not have food to eat or clothes to wear. AgTexas provides reliable credit and crop insurance to our member-owners, so they can feed and clothe the world.
POSITION:
The Customer Success Specialist position is located in Plainview, TX with a salary that is negotiable, depending upon experience. This position performs intermediate-level administrative work that may be somewhat complex in nature. The CSS role will primarily focus on customer service, facility management, disbursing and applying payments, along with a variety of other responsibilities.
*AgTexas, at its sole discretion, may offer this position with a different title based upon the qualifications of the candidate.
MINIMUM EDUCATION AND EXPERIENCE:
High school diploma or equivalent and three (3) or more years of general office/clerical experience and customer service experience. General knowledge of accounting/financial systems, office equipment and systems used for the storage and retrieval of business information. The ideal candidate will demonstrate strong verbal and written communication skills, provide excellent customer service, and provide reliable administrative support. The role requires working knowledge of records management, insurance documentation, facility management, and report preparation. Proficiency in office systems and equipment is essential, along with a basic skill level in Microsoft Office applications.
KEY RESPONSIBILITES:
  • Performs various loan administrative and servicing duties including responding to borrower inquiries, processing loan payments and disbursements, monitoring insurance compliance, and preparing reports.
  • Monitors and maintains budget and scheduling records; prepares and processes expense reports, timesheets, and other related documentation with accuracy and timeliness.
  • Services as the first point of contact for the branch by answering incoming calls and greeting visitors in a professional manner. Screens and directs calls, relays messages, and routes inquiries to appropriate staff for resolution. Responds to routine requests for information and escalates more complex inquiries as needed. Receives, sorts, and distributes incoming mail to appropriate personnel.
  • Utilizes computer systems and software applications to support departmental and Association operations, including the preparation of reports and budgets. Manages, tracks, and analyzes data using spreadsheets, databases, and other relevant programs.
  • May coordinate and schedule internal and external meetings, trainings, and events managing logistics such as reservations, meeting setup, catering and materials.
  • Operates a variety of standard office equipment and technology, including computers, multifunction printers/copiers, scanners, and phone systems ensuring efficient daily operations.

WORKING RELATIONSHIPS:
Frequent interaction with customers, association departmental staff and management. Occasional interaction with Farm Credit Bank of Texas staff. Occasional interaction with area professionals including accountants, insurance representatives, title companies, and others who deal with the association in the normal course of business.
EOE/AA/M/F/D/V
AgTexas FCS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, national origin, protected veteran status, sexual orientation, gender identity or genetic information.
Persons with disabilities who require accommodation to complete the application process should call our Lubbock office at (806) 745-4575 and ask to speak to one of our HR representatives to request accommodation in the application process.

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