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Customer Success Program Manager Jobs in Austin, TX

Assa Abloy

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | Department: Customer Success About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and ...

ASSA ABLOY

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | Department: Customer Success About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and ...

Jamf

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer ...

Automation Anywhere

Customer Success Manager

Austin, TX · On-site

$215K - $225K/yr

We are looking for a Customer Success Manager to join our growing team. We are seeking a person who ... Experience in building successful intelligent automation programs resulting in significant value to ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a holdings company operating a group of businesses in the returns, overstock, and resale sector. Its ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a holdings company operating a group of businesses in the returns, overstock, and resale sector. Its ...

ASSA ABLOY

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | Department: Customer Success About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and ...

BigCommerce

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. We connect the tools and systems that power ...

Altium Limited

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

New

Wise

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

DealHub

Customer Success Manager

Austin, TX · Remote

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

INNERGY

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

Optimizely

Customer Success Manager

Austin, TX · On-site

Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...

Loman AI

Customer Success Manager

Austin, TX · On-site

Customer Success Manager Loman AI is transforming how restaurants handle phone calls with an AI-powered voice platform built specifically for the restaurant industry. Our technology answers calls 24 ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Austin, TX

Customer Success Program Manager information

See Austin, TX salary details

$32.2K

$82.3K

$138.7K

How much do customer success program manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success program manager in Austin, TX is $82,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Austin, TX?

For Customer Success Program Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Austin, TX look for?

The top searched job categories for Customer Success Program Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Success Program Manager jobs?

Cities near Austin, TX with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,909 per year, or $38.9 per hour.

Customer Success Manager

Assa Abloy

Austin, TX • On-site

Full-time

Retirement

Re-posted 14 hours ago

Job description

Customer Success Manager (CSM)
Location: Austin, TX (Remote)
Full-time | Department: Customer Success
About SiteOwl:
SiteOwl is a B2B SaaS platform used by physical security integrators and enterprise security teams to manage the entire lifecycle of physical security systems-from initial design to installation, maintenance, and long-term asset tracking. SiteOwl was acquired by ASSA ABLOY in 2025.
Customers upload digital floor plans, place devices like cameras or access control readers, and collaborate across teams through a unified system. The platform includes both desktop and mobile interfaces (including full offline functionality), powering operations in challenging real-world environments across healthcare, education, logistics, and more.
About the Role:
SiteOwl is looking for a Customer Success Manager (CSM) with a passion for building relationships and delivering exceptional customer experiences. If you thrive in fast-paced environments, enjoy wearing many hats, and love helping customers succeed with both software platforms and physical security solutions, this role is for you.
As a CSM, you'll manage a portfolio of customers, leading their onboarding journey, training end users, and ensuring they get the most out of SiteOwl. You'll serve as the voice of the customer internally while driving adoption, retention, and long-term satisfaction.
What You'll Do:
  • Customer Onboarding & Training: Lead onboarding sessions, train customers on platform features, and set them up for long-term success.
  • Customer Relationship Management: Build strong relationships across a portfolio of accounts. Be the trusted advisor, helping customers achieve their goals.
  • Sales & POC Support: Partner with Sales during the pre-sales process to support proof-of-concept (POC) evaluations for prospective customers-helping configure environments, demonstrating platform capabilities, and ensuring a smooth handoff into onboarding once the deal closes.
  • Renewal Management: Own the renewal process for your accounts-ensuring customers see value and are motivated to continue and expand their partnership with SiteOwl.
  • Customer Reviews & Success Planning: Conduct regular reviews to assess performance, identify risks and opportunities, and align on strategic outcomes.
  • Working with AI: Actively use AI tools to scale your book of business-from drafting customer communications and prepping for reviews to synthesizing account data and surfacing risks faster. We expect CSMs to use AI as a core part of how they work, not an afterthought.
  • Internal Collaboration: Partner with Product, Sales, and Support to champion customer needs and provide feedback for continuous improvement.
  • Proactive Ownership: Take initiative, drive your own work, and contribute new ideas-without waiting for micromanagement.

How You'll Be Measured:
  • Customer Retention and Expansion: Your success will be tied to renewal rates (GRR), long-term customer retention across your book of business, and expansion in your book of business (NRR).
  • Customer Satisfaction: You'll be evaluated on customer satisfaction metrics (e.g., CSAT, NPS) and your ability to build trusted relationships.

What We're Looking For:
Experience:
    • College/University degree (preference for specialization in related curricula), or have work experience commensurate with, minimum high school/GED diploma
    • 3+ years in Customer Success, Account Management, or a similar customer-facing role
    • Background in software/SaaS
    • Proficiency in Microsoft Office tools
    • Previous experience at a startup or small company is highly preferred

Skills & Mindset:
    • Excellent communication and relationship-building skills
    • A self-starter who thrives with autonomy and takes ownership
    • Strong organizational skills and comfort managing multiple accounts at once
    • Problem-solver with a proactive, can-do attitude
    • Comfortable adopting AI tools to boost efficiency and scale your impact across a book of business
    • A multi-tasker who can manage time and projects proficiently
    • Ability to perform responsibilities in a home office environment or while traveling
    • Ability to travel up to 25% and meet the requirements of business needs

Bonus Points:
  • Familiarity with the physical security industry
  • Experience managing a book of business and owning the retention metrics that come with it (GRR, NRR, etc.)
  • Proficiency in tools like Zendesk, Zoho, or LMS platforms
  • Prior experience writing customer-facing documentation or training resources

Why SiteOwl?
You'll be joining a growing team that values trust, innovation, and collaboration. We empower our team members with autonomy and the opportunity to make a big impact. If you're looking to do meaningful work with room to grow, we'd love to meet you.
ASSA ABLOY offers a competitive compensation and benefits package, including bonus, a 401(k) plan, education assistance, company car, and an environment that reflects our commitment to our employees. The wage range for this role considers a broad scope of factors that are considered when making compensation decisions. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, training, licensure and certifications, business requirements, geographic location and other business and organizational needs. This salary range is a reasonable estimate for this position at the time of posting. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time.
Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions, we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.
"Let's open the doors to the future - together!"
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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