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Customer Success Program Manager Jobs in Live Oak, TX

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWIVEL is a ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWIVEL is a ...

Swivel

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWIVEL is a ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

Swbc

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

TrueLoyal

Customer Success Manager

San Antonio, TX

The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our most valued accounts. This role goes beyond traditional account ...

TrueLoyal

Customer Success Manager

San Antonio, TX · On-site

The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our most valued accounts. This role goes beyond traditional account ...

TrueLoyal

Customer Success Manager

San Antonio, TX · On-site

The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our most valued accounts. This role goes beyond traditional account ...

TrueLoyal

Customer Success Manager

San Antonio, TX · On-site

The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our most valued accounts. This role goes beyond traditional account ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Live Oak, TX

Customer Success Program Manager information

See Live Oak, TX salary details

$28.1K

$71.7K

$120.9K

How much do customer success program manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success program manager in Live Oak, TX is $71,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Live Oak, TX look for?

The top searched job categories for Customer Success Program Manager jobs in Live Oak, TX are:

What cities near Live Oak, TX are hiring for Customer Success Program Manager jobs?

Cities near Live Oak, TX with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Live Oak, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $71,729 per year, or $34.5 per hour.

Customer Success Manager

SWIVEL

San Antonio, TX • On-site

Full-time

Medical, Retirement

Re-posted 27 days ago

Job description

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using SWIVEL's solutions. CSMs should be customer-focused and aim for mutually beneficial outcomes within the partnership. Working collaboratively with Product Teams and the Sales team, the CSM will be responsible for increasing solution utilization, reducing implementation risk, and identifying opportunities for business expansion.
Why you'll love this role:
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships with customers within your designated territory. You will have the autonomy to create opportunity in increasing adoption and work alongside Regional Vice Presidents and Account Managers to earn new business.
Essential duties include the following:
  • Serves as a key member of customer-facing teams and is expected to leverage their extensive knowledge of SWIVEL solutions to support sales and new business growth.
  • Monitors customer health metrics, proactively addresses risks, and implements strategies to prevent churn and ensure long-term retention.
  • Works with customers to build customer success plans, establishing critical goals, to help customers reach their organizational goals and objectives.
  • Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and product adoption opportunities.
  • Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.
  • Identifies dissatisfaction risk and collaborates with internal teams to remediate and ensure renewal of contract and high level of customer satisfaction.
  • Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and opportunities for customer relationship growth.
  • Creates and delivers data-supported business reviews and reports to highlight customer utilization and provide ongoing recommendations for further optimization. Reports on trends associated with customer engagement and presents recommended methodologies to senior leadership.
  • Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization.
  • Supports the Implementations team for client onboarding readiness, ensuring teams and clients are prepared for success.
  • Takes initiative to build structure where none exists, laying the foundation for sustainable growth and scalable team success.
  • Serves as a senior role on the team, bringing industry experience and mentorship of associate-level team members.
  • Stays ahead of industry trends, compliance, and payment systems to provide informed guidance to customers and field teams.

Serious candidates will possess the minimum qualifications:
  • Bachelor's degree in Business with a concentration in Business Administration, Business Management, Marketing, and or Finance field of study from an accredited college or university.
  • Minimum of five (5) years of customer service and satisfaction in financial services.
  • Great interpersonal skills, bring a positive attitude, and effectively collaborate with others within the organization.
  • Minimum of three (3) years in Customer Success Management, Account Management, or Sales, and a strong track record of retaining existing clients and contributing to the sales growth within the organization.
  • Proficient knowledge of business processes, applicable laws, and regulations.
  • Working knowledge of SaaS ecosystem.
  • Proficient knowledge of CRM software utilization.
  • Advanced organizational, planning, and multi-tasking skills.
  • Advanced collecting and analyzing data skills.
  • Advanced negotiation skills.
  • Advanced managing priorities and deadlines and problem-solving skills.
  • Able to communicate and interact effectively in verbal and written communication.
  • Able to work collaboratively and build relationships.
  • Able to analyze, organize and prioritize work.
  • Able to be adaptable.
  • Proficient Microsoft Office skills, including Outlook, Word, and Excel.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Able to type 35 WPM.
  • Sit for long periods of time performing sedentary activities.
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWIVEL offers*:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility
Additional Information:
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.

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