Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting ...
35 Disco Jobs Hiring Near You
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting ...
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting ...
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting ...
DISCO Platform * Cecilia AI ® Auto Review * Ediscovery Timelines * Deposition Management * Hold Solutions Law Firms * Corporate Legal Teams * IP Litigation * Pro Bono Program * Professional Services
DISCO Platform * Cecilia AI ® Auto Review * Ediscovery Timelines * Deposition Management * Hold Solutions Law Firms * Corporate Legal Teams * IP Litigation * Pro Bono Program * Professional Services
Builds, maintains, and refines DISCO's suite of financial modeling tools, pricing calculators, and business case templates * Enablement and Training Delivery: Works closely with Sales Enablement to ...
Builds, maintains, and refines DISCO's suite of financial modeling tools, pricing calculators, and business case templates * Enablement and Training Delivery: Works closely with Sales Enablement to ...
Value Engineering Analyst
Austin, TX · On-site
Builds, maintains, and refines DISCO's suite of financial modeling tools, pricing calculators, and business case templates * Enablement and Training Delivery: Works closely with Sales Enablement to ...
Value Engineering Analyst
Austin, TX · On-site
Builds, maintains, and refines DISCO's suite of financial modeling tools, pricing calculators, and business case templates * Enablement and Training Delivery: Works closely with Sales Enablement to ...
Manager, Financial Reporting
Austin, TX · On-site
$101K - $137K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Manager, Financial Reporting
Austin, TX · On-site
$101K - $137K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Upsells and cross-sells additional DISCO products and services. * Sales Operations: Enters customer data, sales data and activities into the CRM system. Maintains organized records of sales progress ...
Upsells and cross-sells additional DISCO products and services. * Sales Operations: Enters customer data, sales data and activities into the CRM system. Maintains organized records of sales progress ...
Senior Product Manager
Austin, TX · On-site
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI consistency into a genuine competitive advantage - a polished, intuitive, and cohesive experience across ...
Senior Product Manager
Austin, TX · On-site
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI consistency into a genuine competitive advantage - a polished, intuitive, and cohesive experience across ...
Upsells and cross-sells additional DISCO products and services. * Sales Operations: Enters customer data, sales data and activities into the CRM system. Maintains organized records of sales progress ...
Upsells and cross-sells additional DISCO products and services. * Sales Operations: Enters customer data, sales data and activities into the CRM system. Maintains organized records of sales progress ...
Senior Product Designer
Austin, TX · On-site
Your Impact The Senior Product Designer at DISCO takes a leadership role in elevating our products to the next level. You'll bring clarity to complex product challenges, shape thoughtful end-to-end ...
Senior Product Designer
Austin, TX · On-site
Your Impact The Senior Product Designer at DISCO takes a leadership role in elevating our products to the next level. You'll bring clarity to complex product challenges, shape thoughtful end-to-end ...
Tax & Treasury, Manager
Austin, TX · On-site
$110K - $144K/yr
At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously ...
Tax & Treasury, Manager
Austin, TX · On-site
$110K - $144K/yr
At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously ...
Senior Product Marketing Manager - Attorney
Austin, TX · On-site
$119K - $157K/yr
Your Impact DISCO is changing the practice of law with modern, AI-driven software that lawyers love to use. We are looking for an experienced legaltech product marketer or former attorney to help ...
Senior Product Marketing Manager - Attorney
Austin, TX · On-site
$119K - $157K/yr
Your Impact DISCO is changing the practice of law with modern, AI-driven software that lawyers love to use. We are looking for an experienced legaltech product marketer or former attorney to help ...
Senior Product Manager
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI consistency into a genuine competitive advantage - a polished, intuitive, and cohesive experience across ...
Senior Product Manager
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI consistency into a genuine competitive advantage - a polished, intuitive, and cohesive experience across ...
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Principal Software Engineer - U.S.
Austin, TX · On-site
$133K - $179K/yr
DISCO is not currently sponsoring visas. Perks of DISCO * Open, inclusive, and fun environment * Benefits, including medical, dental and vision insurance, as well as 401(k) * Competitive salary plus ...
Principal Software Engineer - U.S.
Austin, TX · On-site
$133K - $179K/yr
DISCO is not currently sponsoring visas. Perks of DISCO * Open, inclusive, and fun environment * Benefits, including medical, dental and vision insurance, as well as 401(k) * Competitive salary plus ...
Customer Success Enablement Manager
Austin, TX · On-site
$100K - $125K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Customer Success Enablement Manager
Austin, TX · On-site
$100K - $125K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Senior Program Manager, Business Transformation
Austin, TX · On-site
$115K - $115K/yr
Your Impact As a Senior Program Manager within the Business Transformation team, you will serve as an organizational connector and accelerator across DISCO's enterprise. You will directly champion ...
Senior Program Manager, Business Transformation
Austin, TX · On-site
$115K - $115K/yr
Your Impact As a Senior Program Manager within the Business Transformation team, you will serve as an organizational connector and accelerator across DISCO's enterprise. You will directly champion ...
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Customer Success Enablement Manager
Manhattan, NY · On-site
$100K - $125K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Customer Success Enablement Manager
Manhattan, NY · On-site
$100K - $125K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO * Open, inclusive, and fun environment * Benefits ...
Senior Program Manager, Business Transformation
New York, NY · On-site
$126K - $127K/yr
Your Impact As a Senior Program Manager within the Business Transformation team, you will serve as an organizational connector and accelerator across DISCO's enterprise. You will directly champion ...
Senior Program Manager, Business Transformation
New York, NY · On-site
$126K - $127K/yr
Your Impact As a Senior Program Manager within the Business Transformation team, you will serve as an organizational connector and accelerator across DISCO's enterprise. You will directly champion ...
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 18 days ago
Job description
Your Impact
The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting issues specific to litigation data and case review. They provide critical technical input to the engineering team to diagnose and address platform issues and to prioritize product enhancements.
This position's shift is from 12:00 pm - 8:00 pm CDT Monday through Friday, with an in-office requirement on Monday and Tuesday. Onboarding to our tools, workflows, and client base will be M-F 9 am to 5 pm for the first two months.
What You'll Do
Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.
Perks of DISCO
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting issues specific to litigation data and case review. They provide critical technical input to the engineering team to diagnose and address platform issues and to prioritize product enhancements.
This position's shift is from 12:00 pm - 8:00 pm CDT Monday through Friday, with an in-office requirement on Monday and Tuesday. Onboarding to our tools, workflows, and client base will be M-F 9 am to 5 pm for the first two months.
What You'll Do
- Client Communication and Support: Displays professionalism, quality service, and a solution-seeking attitude in all interactions with external clients, internal members of DISCO, and vendors. Communicates clearly and consistently with customers about technical and non-technical topics. Analyzes client needs, understands their requirements, and determines the appropriate course of action. Provides phone, chat, and email support, advising clients on leveraging DISCO effectively, troubleshooting data file issues, browser/internet connection problems, network issues, log files, and web-based applications. Proactively monitors open tickets, contacts customers, and provides timely status updates. De-escalates challenging client interactions and urgently provides solutions. Escalates to leadership or other resources when necessary to ensure a positive customer experience and provide the required support and expertise.
- Collaboration and Product Improvement: Works with engineering, project managers, and other groups within DISCO to resolve technical problems and address client concerns. Contributes to documentation, day-to-day activities, and product improvements. Assists junior team members in resolving technical problems and addressing client concerns. Creates custom reports using internal tools such as Quicksite, Kibana, and Excel. Serves as the first point of escalation within the DISCO Desk for team members.
- Continuous Learning and Improvement: Performs special assignments and provides technical expertise as directed by management. Provides feedback and suggestions to the Product team at DISCO to drive product improvements on behalf of customers.
- 3+ years in a technical software support role, ideally supporting SaaS platforms in legal, compliance, or another regulated/high-stakes industry.
- Tech-Savvy and curiosity-driven problem solver and customer advocate
- Strong communication skills - verbal and typing
- Proficient with application support ticketing systems
- Strong attention to detail with developed organization skills
- Ability to quickly learn new concepts and teach others
- 3+ years experience with any of the following; Salesforce, Jira, Asana, Talkdesk
- 3+ years experience troubleshooting SaaS-based products
- 1+ years experience providing phone-based support
- 1+ years prior litigation support or consulting experience
Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Competitive salary plus RSUs
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.