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Customer Success Operations Manager Jobs in Sumter, SC

Barnhart Crane & Rigging

Operations Manager

Columbia, SC · On-site

This is not a desk-based role success is driven by consistent presence in the yard and on job sites ... Balance changing priorities across people, equipment, and customer needs in real time * Maintain a ...

Ourhrconnect

Operations Manager

Columbia, SC

Direct and supervise the customer service associates to ensure that all correspondence and ... Strong management, organization, communication, decision-making, and analytical skills. * Excellent ...

Ourhrconnect

Operations Manager

Columbia, SC

Direct and supervise the customer service associates to ensure that all correspondence and ... Strong management, organization, communication, decision-making, and analytical skills. * Excellent ...

sca

Operations Manager - Support Management

Columbia, SC · On-site

Operations Manager - Full-Time LOCATION: Columbia, SC TRAVEL: Minimal 1-10% TERRITORY: Columbia, SC ... success. * Relationship Management: Build strong, positive relationships with employees, customers ...

sca

Operations Manager - Support Management

Columbia, SC · On-site

Operations Manager - Full-Time LOCATION: Columbia, SC TRAVEL: Minimal 1-10% TERRITORY: Columbia, SC ... success. * Relationship Management: Build strong, positive relationships with employees, customers ...

PetSmart

Retail Operations Manager

Sumter, SC

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Sumter, SC

$17.18 - $28.75/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Sumter, SC

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Sumter, SC · On-site

$17.18 - $28.75/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Sumter, SC · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Sumter, SC · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Sumter, SC

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Sumter, SC

Customer Success Operations Manager information

See Sumter, SC salary details

$39.6K

$110.1K

$120.7K

How much do customer success operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success operations manager in Sumter, SC is $110,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,300.00 and $119,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Sumter, SC look for? The top searched job categories for Customer Success Operations Manager jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Customer Success Operations Manager jobs? Cities near Sumter, SC with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Sumter, SC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $110,144 per year, or $53 per hour.

Operations Manager

Barnhart Crane & Rigging

Columbia, SC • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 19 days ago

Barnhart rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

Join a driven, high-performing team where you'll shape field culture, develop talent, and set the standard for operational excellence.
Position Overview: The Operations Manager is a highly visible, field-focused leadership role responsible for driving daily execution, safety, and performance across our branch operations. Reporting to the Branch Manager, this position plays a critical role in developing field personnel, optimizing job execution, and reinforcing a culture of accountability and professionalism.
This is not a desk-based role - success is driven by consistent presence in the yard and on job sites, providing hands-on leadership and real-time decision-making.
Key Responsibilities
  • Field Leadership & People Development
    • Lead, coach, and develop field employees including Crane Operators, Riggers, and Mechanics
    • Provide hands-on mentorship in the yard and on job sites to elevate performance and accountability
    • Establish clear expectations for roles, training, and professional standards
    • Address performance and workplace challenges directly and promptly
    • Support recruiting, hiring, and onboarding of field personnel
  • Daily Operations Execution
    • Oversee day-to-day field operations, including job scheduling, crew assignments, and equipment utilization
    • Balance changing priorities across people, equipment, and customer needs in real time
    • Maintain a strong presence in the yard and in the field to ensure safe, efficient job execution
    • Partner with the sales team to support successful project delivery
  • Safety & Compliance Leadership
    • Lead engaging, high-impact safety meetings that go beyond standard check-the-box approaches
    • Conduct thorough Job Hazard Analyses (JHAs) and reinforce safety expectations on-site
    • Ensure compliance with DOT, SOPs, qualification requirements, and company safety standards
    • Drive accountability around incident prevention, equipment care, and post-job reviews
  • Operational Excellence
    • Identify and implement best practices to improve efficiency, productivity, and job profitability
    • Monitor and manage labor and equipment performance in alignment with company goals
    • Contribute to branch success metrics, including performance against monthly operational benchmarks
  • Systems & Coordination
    • Utilize tools such as IFS ERP and Boom Up for scheduling, job tracking, and resource planning
    • Coordinate training assignments and maintain visibility into field personnel development
    • Support operational reporting and documentation as needed

Qualifications
  • Required
    • 5-10+ years of industrial, construction, rigging, or related field operations experience
    • Proven ability to lead from the front line in a hands-on, field-based environment
    • Experience managing or leading crews, with a strong focus on coaching and development
    • Ability to multi-task and adapt in a fast-paced, changing operational environment
    • Strong communication skills with the ability to influence and mentor experienced field teams
    • Willingness to work a flexible schedule, including after-hours support as needed
    • Proficient in Microsoft Office (primarily Outlook, Word, Excel)
  • Preferred
    • Crane & rigging (C&R) or power generation experience
    • Prior experience improving field team performance, accountability, or culture
    • College degree or equivalent experience

Work Environment & Schedule
  • Schedule: Monday-Friday, typically 7:00 AM - 5:00 PM
  • On-call: Required; flexibility to respond to after-hours and occasional weekend needs
  • Travel: Primarily local (within ~2 hours / 150 miles of the branch)
  • Environment:Combination of yard, field/job sites, and limited office time

What Success Looks Like
  • Performance in this role is measured by:
    • Strong field presence and leadership credibility
    • Improved crew performance, accountability, and engagement
    • Safe, compliant, and efficient job execution
    • Effective management of labor, equipment, and project expenses
    • Tangible improvements in operational discipline and professionalism

Barnhart Offers
  • Competitive salary
  • Bonus program that pays for performance
  • $1 for $1 match on 401(k), capped at 10% of Pay
  • Company vehicle or vehicle allowance
  • Medical, Paid Time Off and Holiday, Disability, Life Insurance, and other additional personal and professional benefits are available
  • Barnhart CARES family care and community service opportunities

PURPOSE- Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world.
MINDS OVER MATTER - Barnhart has built a nationwide reputation for solving problems. We specialize in the lifting, heavy-rigging, and heavy transport of major components used in American industry.
NETWORK - Barnhart has built teams that form one of our industry's strongest network of talent and resources with over 60 branch locations across the U.S. working together to serve our customers. This growing network offers our team members constant opportunity for career growth and professional development.
CULTURE - Barnhart has a strong team culture -- the "One TEAM." We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.
EOE/AA Minority/Female/Disability/Veteran
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