Customer Success Operations Manager Jobs in Georgetown, SC

Here's the deal: we're awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you're ready to take the next step in your career to become an Operations Manager of landscapers, or you're already successful at being a supervisor, then we want to talk with you.

At Ground Guys, we're more than just "the lawn guy." We're a dedicated team of lawn care and landscaping experts that know how to make a great first impression. From the professional appearance of our crews to the attention to detail we give every job, we stand by our Neighborly Done Right Promise every time.

Here at Grounds Guys, we are looking for someone ready to take a step forward in their career as an Operations Manager.

Is this right for you?

Here are some things we're looking for in an Operations Manager. If you identify with any of these statements, we want to speak with you right away, so make sure to apply immediately.

You are passionate about serving others, including your crew, the customers, and the community.

You love the business side of business and enjoy assisting with routing, quality control, and covering when the owner is out of the shop.

Dealing with staffing issues is part of the job, and you take it on as a challenge to assist in hiring and retaining the best crews.

You see customer service issues as an opportunity to turn every customer into a raving fan.

You pride yourself on your communication and are exceptional at getting the work done no matter what it takes.

Your Responsibilities as an Operations Manager

Overall operations of the business -

o You are quite literally the person that will observe the organization of work to identify and resolve training issues and take the necessary actions to ensure quality work.

o The team looks to you to keep things organized. You'll interact with and develop relationships with customers and identify, propose, and sell 'contract extra work' opportunities.

o The team looks to you for support and to maintain a positive company culture. You find solutions for issues that come up among the staff. And you make sure that team members have the training they need.

o You implement and maintain safety training, equipment maintenance, payroll reporting, completion of all services, routing and scheduling, gross margins, and reporting processes to the Owner.

o You implement Grounds Guys franchise systems effectively and efficiently throughout the business.

o You manage various personnel functions including hiring, promoting, merit recommendations, disciplinary actions, and vacation schedules of all field personnel and staff.

How We Measure Success

Attendance: Might sound basic, but it's critical for the supervisor to set the example in attendance for the rest of the team.

Budget vs Actual Hours: Keeping jobs profitable is dependent on managing the time planned and spent at each job.

Return Rates: You'll ensure quality control to make sure it's rare to ever need to go back to redo a job.

Crew Retention: Ensuring a healthy team environment and keeping people accountable will help reduce turnover.

Customer Retention: Building great relationships with each customer, and ensuring that they receive exceptional service, will keep them coming back.

Full Utilization of Software & Processes: This helps make all the above possible.

Job Requirements for Operations Manager

This position requires a proactive leader, who has a strong work ethic, and is a self-starter who can interact with the public and our employees.

You will need to know your way around mowers, trimmers, tractors, etc. - how to operate plus preventative maintenance.

If you don't already have them, you must be willing to complete training to get all required certifications and licenses within 6 months, if required.

In addition, there are a few additional minimum requirements that are necessary to be considered for this position.

Clean driving history with experience driving a trailer

Benefits & Pay

The pay range for this position is $XX.XX to $XX.XX and is dependent on your experience as a lawncare or landscaping professional as well as in leading a team.

[insert pay and benefits details here]

We know we presented a lot to you here and that's because we're looking to hire only the best. If that's you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately.