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Customer Success Operations Manager Jobs in Georgetown, SC

The Grounds Guys

Operations Manager

Myrtle Beach, SC · On-site

Here's the deal: we're awesome at taking care of our customers and providing exceptional ... How We Measure Success • Attendance: Might sound basic, but it's critical for the supervisor to ...

Walgreens

Emerging Store Manager

Murrells Inlet, SC

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Walgreens

Emerging Store Manager

Murrells Inlet, SC · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Arby's

Shift Manager

Murrells Inlet, SC · On-site

$13.25 - $16.75/hr

They stand for what we truly believe - our "Attitude Equals Success".As with any goal we will set ... Restaurant Operations * Guest Satisfaction * Customer Service * Speed of Service * Quality Control

Arby's

Shift Manager

Murrells Inlet, SC · On-site

$13.25 - $16.75/hr

They stand for what we truly believe - our "Attitude Equals Success".As with any goal we will set ... Restaurant Operations * Guest Satisfaction * Customer Service * Speed of Service * Quality Control

Arby's

Shift Manager

Murrells Inlet, SC · On-site

$13.25 - $16.75/hr

They stand for what we truly believe - our "Attitude Equals Success".As with any goal we will set ... Restaurant Operations * Guest Satisfaction * Customer Service * Speed of Service * Quality Control

Arby's

Shift Manager

Murrells Inlet, SC · On-site

$13.25 - $16.75/hr

They stand for what we truly believe - our "Attitude Equals Success". As with any goal we will set ... Restaurant Operations * Guest Satisfaction * Customer Service * Speed of Service * Quality Control

Arby's

Shift Manager

Murrells Inlet, SC · On-site

$13.25 - $16.75/hr

They stand for what we truly believe - our "Attitude Equals Success". As with any goal we will set ... Restaurant Operations * Guest Satisfaction * Customer Service * Speed of Service * Quality Control

Arby's

Shift Manager

Murrells Inlet, SC · On-site

$13.25 - $16.75/hr

They stand for what we truly believe - our "Attitude Equals Success". As with any goal we will set ... Restaurant Operations * Guest Satisfaction * Customer Service * Speed of Service * Quality Control

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Georgetown, SC

Customer Success Operations Manager information

See Georgetown, SC salary details

$41.4K

$114.9K

$125.9K

How much do customer success operations manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer success operations manager in Georgetown, SC is $114,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What cities near Georgetown, SC are hiring for Customer Success Operations Manager jobs? Cities near Georgetown, SC with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you

Customer Success Manager - ENT and SMB

Energy Toolbase Software

Murrells Inlet, SC • On-site

Full-time

Posted 18 days ago

Job description

Essential Duties and Responsibilities
  • Serve as the primary post-sale point of contact for assigned customer accounts, ensuring successful adoption and ongoing usage of Developer, Controller, and Monitor.
  • Monitor customer behavior, performance metrics, and product engagement to proactively identify churn risks and develop mitigation strategies; scope of engagement may include managing a larger portfolio of SMB customers or fewer, more complex Enterprise accounts.
  • Drive renewal processes for SaaS contracts by communicating value, addressing customer concerns, and ensuring timely execution of renewal documentation.
  • Forecast Net Revenue Retention (NRR) opportunities within assigned accounts by identifying expansion, upsell, and cross-sell potential.
  • Conduct regular customer engagements, which may range from scaled check-ins and cadence-based outreach (SMB) to structured business reviews and strategic planning sessions (Enterprise).
  • Coordinate with Onboarding Managers to ensure a smooth transition from implementation to long-term customer success.
  • Partner with Regional Sales Managers and Project Development Advisors to support customer initiatives, resolve product issues, and strengthen account relationships.
  • Maintain accurate customer data, interaction history, and renewal forecasting within Salesforce.
  • Collaborate cross-functionally with Sales, Operations, Engineering, Support, and Product teams to resolve customer challenges and advocate for customer needs.
  • Deliver product education to customers to drive adoption and enhance user proficiency; approach may emphasize self-serve enablement for SMB customers and high-touch enablement for Enterprise customers.
  • Track customer feedback and recurring themes, providing actionable insights to inform product enhancements and process improvements.
  • Contribute to the development of scalable customer success resources, such as Knowledge Base articles, FAQs, and enablement materials, particularly in support of SMB customers.
  • Ensure customer inquiries and issues are handled by appropriate internal teams, escalating when necessary.
  • Represent Customer Success at customer-facing meetings, events, or industry functions as needed, with Enterprise accounts requiring more frequent external engagement.
  • Ensure compliance with company policies and support the continuous improvement of customer success processes and tools.
Knowledge, Skills, and Abilities
  • Strong relationship-building skills with a customer-first mindset.
  • Excellent verbal and written communication abilities.
  • Ability to analyze customer data and identify trends, risks, and opportunities.
  • Strong problem-solving skills with the ability to navigate complex account situations.
  • Proficiency with CRM tools (Salesforce preferred).
  • High attention to detail, accuracy, and documentation quality.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Proficient in Microsoft Office Suite; familiarity with Zoom preferred.
  • Ability to work independently with sound judgment and proactive initiative
  • This role requires travel in the US and Cananda (up to 25%)
Education and Experience
Education:
  • Bachelor's degree in Business Administration, Communications, Engineering, Information Technology, or a related field preferred.
  • Equivalent combination of education and relevant professional experience will be considered.

Experience:
  • SMB CSM track: 1-3 years of experience in customer success, account management, SaaS operations, or a related customer-facing role
  • Enterprise CSM track: 3-5+ years of experience managing strategic or enterprise SaaS customers
  • Experience driving renewals, forecasting retention, and reducing churn
  • Familiarity with energy management systems, distributed energy resources, or SaaS platforms is an asset
  • Proven success managing customer relationships while meeting engagement, renewal, and satisfaction targets

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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