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Customer Success Operations Manager Jobs in Springfield, VA

Leidos

Senior Business Operations Specialist

Alexandria, VA · On-site

$105K - $124K/yr

Experience supporting customer success, stakeholder engagement, or business operations in enterprise environments. * Strong stakeholder engagement and relationship management skills. * Experience ...

Leidos

Senior Business Operations Specialist

Alexandria, VA

$105K - $124K/yr

Experience supporting customer success, stakeholder engagement, or business operations in enterprise environments. * Strong stakeholder engagement and relationship management skills. * Experience ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... Lead regular operational reviews with customers, discussing support tickets, case metrics, and ...

Exostar

Customer Success Manager

Herndon, VA · On-site +1

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... Lead regular operational reviews with customers, discussing support tickets, case metrics, and ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... news operation that is dedicated to raising the level of awareness and understanding among ...

LMI

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...

CODAN USA

Customer Success Manager

Ashburn, VA · On-site

The Customer Success Manager leads post-sales technical workflows including support triage, issue ... You are comfortable managing technical support workflows and engaging with customers in operational ...

LMI

Customer Success Manager

Washington, DC · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...

LMI Consulting, LLC

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager Job Locations US-DC-Washington, DC | US-VA-Tysons Job ID 2026-13987 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time Overview We're ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Springfield, VA

Customer Success Operations Manager information

See Springfield, VA salary details

$46.5K

$129.2K

$141.5K

How much do customer success operations manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success operations manager in Springfield, VA is $129,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,000.00 and $140,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Springfield, VA look for? The top searched job categories for Customer Success Operations Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Success Operations Manager jobs? Cities near Springfield, VA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Springfield, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $129,184 per year, or $62.1 per hour.
Senior Business Operations Specialist

Senior Business Operations Specialist

Leidos

Alexandria, VA • On-site

$105K - $124K/yr

Full-time

Posted 3 days ago

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

55th of 426 rated business services

Job description

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior Business Operations Specialist to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations.
In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuous improvement-helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success.
This position offers the opportunity to work on a high-visibility, enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.
Primary Responsibilities:
  • Support execution of Customer Success Operations Plan (CSOP) activities, ensuring alignment with program objectives and stakeholder needs.
  • Coordinate and support stakeholder engagement activities, including planning, scheduling, and execution of engagement sessions.
  • Assist in managing customer relationships, capturing feedback, tracking engagement history, and identifying opportunities for improvement.
  • Ensure execution of customer agreements remains compliant with established standards and contractual requirements.
  • Support service portfolio and service catalog management, including tracking available services, capabilities, and adoption metrics.
  • Assist in executing customer use case intake and solutioning processes, ensuring accurate capture of requirements and alignment to platform capabilities.
  • Collect, analyze, and report on customer and user analytics, including usage patterns, satisfaction, and performance metrics.
  • Support development and maintenance of customer success metrics, dashboards, and reports.
  • Coordinate with technical teams (data, platform, AI/ML, and engineering) to ensure customer needs are translated into actionable requirements.
  • Assist in development of communications materials, including briefings, reports, and outreach content supporting customer engagement.
  • Support execution of training and enablement activities, including coordination of materials and user support resources.
  • Track and report on risks, issues, and dependencies related to customer success operations.
  • Contribute to continuous improvement of customer success processes, tools, and methodologies.
  • Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives as needed to support customer success activities.

Basic Qualifications:
  • Active Secret clearance with SCI eligibility.
  • Bachelor's degree in Business Administration, Management, Communications, Data Analytics, or related discipline and 8-12 years of relevant experience OR Master's degree in a related field and 6-10 years of relevant experience.
  • Experience supporting customer success, stakeholder engagement, or business operations in enterprise environments.
  • Strong stakeholder engagement and relationship management skills.
  • Experience collecting and analyzing customer feedback, usage data, and performance metrics.
  • Experience developing reports, dashboards, and communication materials.
  • Ability to define and maintain service levels and agreements.
  • Experience supporting data-sharing agreements, system onboarding, or enterprise data integrations.
  • Strong understanding of data pipeline development and data-sharing agreements.
  • Proven ability to monitor and maintain data connections.
  • Experience with customer success operations and service portfolio management.
  • Experience in developing and maintaining service catalogs.
  • Experience with user and customer analytics.
  • Strong organizational, analytical, and communication skills.
  • Experience working with cross-functional teams in dynamic, fast-paced environments.

Preferred Qualifications:
  • Active TS/SCI clearance.
  • Experience supporting DoD or Federal programs.
  • Experience supporting customer engagement, service portfolio management, or user analytics initiatives.
  • Experience with tools such as CRM platforms, Jira, Confluence, MS Project or similar collaboration tools.
  • Familiarity with data analytics and visualization tools (e.g., Power BI, Tableau).
  • Experience supporting Agile or SAFe program environments.
  • Relevant certifications (e.g., PMP, Agile certifications, or customer success certifications).
  • Experience in program communications and knowledge management.
  • Excellent communication and presentation skills.
  • Experience with AI and machine learning applications.

#ADVANA
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
May 8, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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