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Customer Success Operations Manager Jobs in Springfield, VA

ProctorU Inc.

Manager, Customer Success

Mclean, VA · Remote

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

Meazure Learning

Manager, Customer Success

Mclean, VA · On-site

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

Jobgether

Head of Customer Success

Washington, DC · On-site

$140K - $160K/yr

Head Of Customer Success This is a high-impact leadership opportunity for a customer success ... who combines operational excellence with strong relationship management and enjoys building ...

Entyre Care

Customer Success Specialist

Arlington, VA · On-site

Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the ... Identify opportunities to improve customer success operations and propose efficient solutions to ...

Entyre Care

Customer Success Specialist

Arlington, VA · On-site

$30 - $35/hr

Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the ... Identify opportunities to improve customer success operations and propose efficient solutions to ...

Granicus

Customer Success Consultant

Washington, DC

Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success platforms. * Follow standardized processes while contributing to continuous improvement initiatives.

Granicus, LLC

Customer Success Consultant

Washington, DC

$60K - $73K/yr

Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success platforms. * Follow standardized processes while contributing to continuous improvement initiatives.

New

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success platforms. * Follow standardized processes while contributing to continuous improvement initiatives.

New

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All JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Springfield, VA

Customer Success Operations Manager information

See Springfield, VA salary details

$46.7K

$129.9K

$142.3K

How much do customer success operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success operations manager in Springfield, VA is $129,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,700.00 and $140,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Springfield, VA look for? The top searched job categories for Customer Success Operations Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Success Operations Manager jobs? Cities near Springfield, VA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
CDAO Advana - Program Customer Success Operations Manager

CDAO Advana - Program Customer Success Operations Manager

General Dynamics Information Technology

Washington, DC • On-site

$128K - $173K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

71st of 207 rated it services

Job description

REQ#: RQ220253Public Trust: None Requisition Type: Pipeline Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Join GDIT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The CDAO Advana - WDP team is seeking aProgram Customer Success Operations Manager to join their efforts in the DC area.

Advana is the Chief Digital and Artificial Intelligence Offices (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoW military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

This is a proposal with award expected June 2026. If interested, please apply as we are interviewing and making contingent offers now.

Duties include:

  • Develops and governs the Advana Customer Success Operations Plans by capturing all Performance Work Statement requirements and aligning objectives across Unclassified, Secret, and Top Secret domains operating on NIPRNet, SIPRNet, and JWICS.

  • Support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, and interagency mission partners.

  • Drafts the initial Customer Success Operations Plan describing each subtask and its operational objectives, with annexes detailing domain-specific execution methods that satisfy Advana customer needs.

  • Establishes an iterative Customer Success Operations Plan review cycle in accordance with government direction to maintain flexibility, traceability, and responsiveness across multi-classification environments.

  • Leads development of an enterprise Stakeholder Management Plan by defining cradle-to-grave engagement workflows, operational touchpoints, and communication strategies for current and emerging Advana services.

  • Builds metrics frameworks and analytic parameters supporting Customer Relationship Management efforts to monitor stakeholder participation, outreach effectiveness, service adoption, and customer sentiment.

  • Coordinates with platform, data, artificial intelligence, cybersecurity, and system operations teams to synchronize stakeholder engagement activities across Department of War organizations, the Department of Homeland Security, and non-governmental mission partners.

  • Develops a strategic engagement plan that documents recurring outreach cycles, technical demonstrations, messaging themes, and mission-aligned communication artifacts to expand awareness of Advana capabilities.

  • Produces briefs, reports, dashboards, and decision artifacts that strengthen enterprise alignment, increase customer adoption, and advance Advana program value.

Basic Qualifications:

  • BS degree; additional years of experience may be considered in lieu of degree
  • 10+ years of experience managing engineering plans and producing program artifacts
  • PMP preferred
  • TS with SCI eligibility

WHAT CAN GDIT OFFER YOU?

  • Excellent customizable health benefits (Medical, Dental and Vision)
  • 401K with company match
  • Educational Assistance and eLearning
  • Flexible work week
  • Internal mobility team dedicated to employee advancement
  • Rewards and Recognition programs
  • Innovative and collaborative environment encouraging of highly motivated critical thinking
Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Project Management Professional (PMP) | Project Management Institute (PMI) - Project Management Institute (PMI)

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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