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Customer Experience Manager Jobs in Springfield, VA

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Sterling, VA

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Falls Church, VA · On-site

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Alexandria, VA

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Switchboard

Customer Experience Strategist

Washington, DC

$111K/yr

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... Has managed digital programs * Has years of experience working in the political space This role ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Springfield, VA

Customer Experience Manager information

See Springfield, VA salary details

$25.6K

$60.6K

$105.5K

How much do customer experience manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer experience manager in Springfield, VA is $60,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Springfield, VA? The most popular types of Customer Experience jobs in Springfield, VA are:
What job categories do people searching Customer Experience Manager jobs in Springfield, VA look for? The top searched job categories for Customer Experience Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Experience Manager jobs? Cities near Springfield, VA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Springfield, VA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,581 per year, or $29.1 per hour.
Customer Experience Manager

Customer Experience Manager

The Great Escape Room

Arlington, VA • On-site

$55K/yr

Full-time

PTO

Posted 14 days ago

Job description

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday-Sunday.
We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.
Responsibilities:
  • Oversee daily operations to ensure a smooth, safe, and high-quality guest experience
  • Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement
  • Manage staff schedules and support team members during live guest experiences, including stepping in when needed
  • Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service
  • Build community relationships, support basic marketing/social media efforts, and track key performance metrics
  • Maintain strong leadership on-site, ensuring smooth operations and consistent team performance

Qualifications:
  • Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role
  • Strong leadership, communication, and relationship-building skills
  • Ability to work in a fast-paced, interactive environment and solve problems under pressure
  • Comfortable supporting marketing, outreach, and community engagement efforts
  • Flexible availability, including evenings and weekends

Pay:
  • Starting at $55,000 annually

PTO
Only qualified candidates will be contacted for an interview.

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