ZipRecruiter

Log In

1

Customer Experience Manager Jobs in Springfield, VA

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Report on individual performance for SLAs and issue management for responding to user issues * Document customer concerns for contributing to knowledge management within the Customer Experience team ...

Weis

Customer Experience Associate

Accokeek, MD

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... Notifies store management when repairs or maintenance is needed or when he/she observes unsafe ...

Tesla

Customer Experience Specialist

Rockville, MD · On-site

$21.57 - $30.78/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

Weis Markets

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd The Customer Experience Associate is responsible for the ... Notifies store management when repairs or maintenance is needed or when he/she observes unsafe ...

US AI

Customer Experience Specialist

Rockville, MD · On-site

$55K - $125K/yr

Report on individual performance for SLAs and issue management for responding to user issues * Document customer concerns for contributing to knowledge management within the Customer Experience team ...

Weis Markets

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... Notifies store management when repairs or maintenance is needed or when he/she observes unsafe ...

Tesla

Customer Experience Specialist

Haymarket, VA · On-site

$17.50 - $22/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tesla

Customer Experience Specialist

Silver Spring, MD · On-site

$21.57 - $27.36/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

Tesla

Customer Experience Specialist

Arlington, VA · On-site

$20.50 - $25.75/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tesla

Customer Experience Specialist

Vienna, VA · On-site

$17.75 - $22.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Manage and resolve escalated customer complaints that exceed the vendor's scope, ensuring prompt ... Experience using computer systems, email, and web-based platforms * Experience with complaint ...

Flagship Car Wash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Manage and resolve escalated customer complaints that exceed the vendor's scope, ensuring prompt ... Experience using computer systems, email, and web-based platforms * Experience with complaint ...

Tesla

Seasonal Customer Experience Specialist

Springfield, VA · On-site

$18.75 - $23.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tesla

Seasonal Customer Experience Specialist

Vienna, VA · On-site

$17.75 - $22.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tesla

Seasonal Customer Experience Specialist

Mclean, VA · On-site

$18.25 - $22.75/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Springfield, VA

Customer Experience Manager information

See Springfield, VA salary details

$25.6K

$60.6K

$105.5K

How much do customer experience manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer experience manager in Springfield, VA is $60,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What are the most commonly searched types of Customer Experience jobs in Springfield, VA?

The most popular types of Customer Experience jobs in Springfield, VA are:

What are popular job titles related to Customer Experience Manager jobs in Springfield, VA?

For Customer Experience Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Springfield, VA look for?

The top searched job categories for Customer Experience Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Experience Manager jobs?

Cities near Springfield, VA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,581 per year, or $29.1 per hour.

Customer Experience Specialist

US AI

North Bethesda, MD

$55K - $125K/yr

Full-time

Life, Retirement, PTO

Re-posted yesterday

Job description

WHO WE ARE

US AI stands as a forward-thinking digital transformation enterprise, dedicated to enabling individuals to achieve remarkable feats through cutting-edge technology. As a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights.
If you’re passionate about pushing the boundaries of what’s possible in the digital realm, then this is the place for you. Come work with us, and let’s redefine the future together.

About the job

As a Customer Success Specialist, you will help our customers get the most out of our product offerings by acting as the “voice of the user”. The ideal candidate will easily connect with users as an active listener, have a passion for customer service and experience excellence, and the ability to learn quickly.

What you’ll do
  • Provide application support to company customers based on training and materials provided by United Solutions.
  • Support the Customer Experience team to maintain positive customer experiences and address user concerns with our applications.
  • Provide application training and guidance to end users on United Solutions applications as needed in one-on-one settings.
  • Collect feedback from users during interactions for analysis and use by other teams in United Solutions
  • Escalate major issues or critical feedback to Customer Experience leadership to address at a higher level
  • Participate in testing and other application activities to better understand the user perspective
  • Report on individual performance for SLAs and issue management for responding to user issues
  • Document customer concerns for contributing to knowledge management within the Customer Experience team and other teams
  • Collaborate with other engineers, analysts, data scientists, developers, and stakeholders, taking learning and leadership opportunities that will arise every single day
Education & Experience
  • Associate’s degree in computer science, business or related field
  • Minimum of two (2) years’ experience working in a customer support role, preferably in a product company 
  • In depth knowledge of common computer productivity software including Microsoft Word, Excel, GSuite, and other similar software used in most professional environments 
Required Skills / Certifications
  • Possess strong problem-solving skills to address customer issues and find solutions efficiently
  • Ability to acclimate to technical innovation and IT trends in the workplace
  • Exceptional interpersonal and communication skills
  • Excellent observation and critical thinking skills
Preferred Skills / Certifications
  • Bachelor’s degree in computer science, business, or related field
  • Ability to obtain Public Trust/Secret clearance based on customer requirements
  • ITIL 4 Foundations or CompTIA A+
Security clearance
  • You must be able to obtain a security clearance (Secret or higher) – US Citizenship required
COMPENSATION
  • $55,000-$125,000 per year based on skills, experience
Benefits
  • We offer a comprehensive benefits package, paid time off, life insurance, 401(k) retirement savings plan with employer matching, and opportunities for professional growth and career development.
You have the legal right to work in the United States without current or future employer sponsorship. Qualified candidates must live in the United States, with the ability to commute to the North Bethesda, MD office. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. USAI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, gender identification, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws. We prohibit and do not tolerate any form of discrimination or harassment.