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Customer Service Assistant Jobs in Springfield, VA

Sparkbit 360

Customer Service Assistant

Washington, DC · On-site

$19.50 - $27/hr

Customer Service Assistant We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing ...

eCruit

Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

Answer customer questions and address concerns in a friendly and professional manner. * Assist customers with product knowledge, service options, and enrollment or sales processes. * Identify ...

Colonial Parking

CUSTOMER SERVICE ASSISTANT-BIL

Washington, DC · On-site

$19.50 - $27/hr

Customer Service Assistant The Customer Service Assistant is the first point of contact for patients, families, and visitors at the parking facility. This role provides exceptional customer service ...

IHOP

Service Assistant

Sterling, VA · On-site

$15.25 - $20.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Ashburn, VA · On-site

$15.25 - $20.50/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Sterling, VA · On-site

$15 - $19.75/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$17 - $22.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

US Government Jobs

Customer Service Specialist

Washington, DC · On-site

$19.25 - $25.50/hr

Job Title This position is located in the Department of Health and Human Services, Assistant Secretary for Administration, headquartered in Washington, District of Columbia. This announcement will ...

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

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Customer Service Assistant information

See Springfield, VA salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service assistant in Springfield, VA is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Springfield, VA? The most popular types of Customer Service jobs in Springfield, VA are:
What are popular job titles related to Customer Service Assistant jobs in Springfield, VA? For Customer Service Assistant jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Springfield, VA look for? The top searched job categories for Customer Service Assistant jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Assistant jobs? Cities near Springfield, VA with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,506 per year, or $20.9 per hour.

Customer Service Assistant

Sparkbit 360

Washington, DC • On-site

$19.50 - $27/hr

Other

Posted 28 days ago

Job description

Customer Service Assistant

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer experiences and thrive in a fast-paced environment. As a Customer Service Assistant, you will be the first point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction at every interaction.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Assist customers in placing orders, processing returns, and handling exchanges efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer complaints and issues with patience and a problem-solving approach.
  • Collaborate with internal teams to address and escalate complex issues when necessary.

Qualifications:

  • Proven experience in a customer service or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to multitask and handle high-pressure situations calmly.
  • Proficiency with customer service software and Microsoft Office.

What We Offer:

  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)

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