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Overnight Customer Service Jobs in Springfield, VA

Level One Personnel

Customer Service

Rockville, MD · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

Ttmtech

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...

TTM Technologies

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...

Wegmans

Customer Service Associate

Mclean, VA · On-site

$500/wk

... overnight operations. Learn More * Wegmans Food Manufacturing Discover the dynamic teams that work ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Springfield, VA

Overnight Customer Service information

See Springfield, VA salary details

$10

$19

$28

How much do overnight customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for overnight customer service in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Springfield, VA? The most popular types of Customer Service jobs in Springfield, VA are:
What are popular job titles related to Overnight Customer Service jobs in Springfield, VA? For Overnight Customer Service jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service jobs in Springfield, VA look for? The top searched job categories for Overnight Customer Service jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Overnight Customer Service jobs? Cities near Springfield, VA with the most Overnight Customer Service job openings:
Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Overnight Customer Service Representative (10pm - 6am)

E E Wine Inc

Gainesville, VA

$13 - $14.50/hr

Full-time

Re-posted 11 days ago

Job description

Description

A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.


The Customer Service Representative/Cashier provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.


Essential Duties and Responsibilities

Provides prompt, courteous customer service

Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.

Performs multi-function operation of the fuel console.

Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.

Assists in maintaining proper inventory levels and shift audits.

Controls merchandise, cash shortages, and other selling expenses.

Performs all duties with minimum supervision and works irregular hours as needed.

Stand and/or walk up to eight hours per day.

Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)

Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.

Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).

Other duties as assigned.

Requirements

High School graduate or equivalent.

Perform the four basic arithmetic operations.

Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts.

Excellent verbal communication skills.

Excellent customer service skills.

Ability to understand and follow instructions as given.

Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.

Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.

Ability to perform the essential duties and to work under the conditions described.

EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.


$13.00 - $14.50/hour plus shift differential


EOE/Veteran/Disability

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