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Overnight Customer Service Jobs in Springfield, VA

Service Experts

Customer Service Representative I

Fairfax, VA · On-site

$16.25 - $22.25/hr

Welcome! The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Walgreens

Customer Service Associate

Springfield, VA · On-site

$15.25 - $21/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Bristow, VA · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Washington, DC

$16 - $22/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fairfax, VA · On-site

$14.50 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Springfield, VA

Overnight Customer Service information

See Springfield, VA salary details

$10

$19

$28

How much do overnight customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight customer service in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the most commonly searched types of Customer Service jobs in Springfield, VA?

The most popular types of Customer Service jobs in Springfield, VA are:

What are popular job titles related to Overnight Customer Service jobs in Springfield, VA?

For Overnight Customer Service jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Service jobs in Springfield, VA look for?

The top searched job categories for Overnight Customer Service jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Overnight Customer Service jobs?

Cities near Springfield, VA with the most Overnight Customer Service job openings:

Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Customer Service Representative

Regency Management Services

Falls Church, VA • On-site

$15/hr

Full-time

Re-posted 7 days ago

Job description

Ready to be a cornerstone of success?

As a Customer Service Representative with Ashley Furniture, you’ll join a workplace that is genuinely invested in your success. This is more than just a role; it's an opportunity to build a rewarding career with room for professional growth and advancement.

You’ll play a key role in shaping our customers’ experience by delivering exceptional service both in person and over the phone. We’re looking for Retail Office Associates who are computer-savvy, great at multitasking, and bring strong interpersonal skills and a team-first attitude.

If you’re career-minded, customer-focused, and thrive in a fast-paced environment, we’d love to meet you.

About Us

Ashley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow.

We proudly operate over 75 locations across:
Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Come Grow with Us!Benefits of Working with Us:
  • Recognition and reward programs
  • Generous employee discount on furniture and home décor
  • Growth opportunities within the company
  • Supportive team environment
Job Responsibilities:
  • Enter customer orders into the system accurately and completely
  • Process payments to proper accounts
  • Maintain security of cash and other legal tenders
  • Prepare daily deposits in accordance with company policies and procedures
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Schedule deliveries that are convenient for customers and in compliance with company procedures
  • Maintain open orders and communicate order status with customers
  • Complete daily reporting requirements
  • Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance
  • Support the Office Manager with additional duties as needed
Qualifications:
  • High School Diploma or GED required
  • Strong verbal communication and listening skills
  • Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.)
  • Strong cash handling skills
  • Ability to calculate figures including discounts, percentages, commissions, and related transactions
  • Strong interpersonal and customer service skills
  • Proven analytical and problem-solving abilities
  • Ability to use sound judgment while responding to customer or vendor inquiries
  • Ability to lift and move up to 25 pounds regularly
  • Bilingual candidates are a plus
Join the Team

If you’re passionate about customer service, enjoy helping people, and are looking for an opportunity to grow with a company that values your contributions, we encourage you to apply today.

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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