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Customer Experience Associate Jobs in Springfield, VA

Weis

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Weis Markets

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Weis Markets

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$18.75 - $25/hr

Customer Experience Associate We're looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

Position Overview We're looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

Position Overview We're looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

Position Overview We're looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships ...

Alts

Client Experience Associate (CXA)

Washington, DC · On-site

$18.75 - $25/hr

Client Experience Associate (CXA) Reports To: Client Experience Manager About the Role The Client ... Focus 1. Customer Experience (CX) & Hospitality * CX Performance: Act as the primary support of CX ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Associate's degree in computer science, business or related field * Minimum of two (2) years' experience working in a customer support role, preferably in a product company * In depth knowledge of ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Associate's degree in computer science, business or related field * Minimum of two (2) years' experience working in a customer support role, preferably in a product company * In depth knowledge of ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Springfield, VA

Customer Experience Associate information

See Springfield, VA salary details

$10

$19

$25

How much do customer experience associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer experience associate in Springfield, VA is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.12 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Springfield, VA? The most popular types of Customer Experience jobs in Springfield, VA are:
What are popular job titles related to Customer Experience Associate jobs in Springfield, VA? For Customer Experience Associate jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Springfield, VA look for? The top searched job categories for Customer Experience Associate jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Experience Associate jobs? Cities near Springfield, VA with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,258 per year, or $19.4 per hour.

Customer Experience Associate

Weis

Accokeek, MD • On-site

$15.30/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

15789 Livingston Rd

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

  • Greets customers in a cheerful manner as they enter the store and thanks them as they leave. Answers customer questions and provides other assistance as required to ensure quality customer service.
  • Retrieves all shopping carts on the premises safely and efficiently. Ensures that carts are not left in parking areas and taken from cart corral to front porch of store for customer use. Empties carts of debris. Takes defective carts out of service.
  • Helps customers by loading their groceries into vehicles.
  • Keeps parking lot, store vestibule and front-end clean and free of debris. Maintains trash and recycling receptacles on porch, empties and replaces bags as necessary.
  • Remains alert to safety issues. Pays particular attention to the entrance and exit areas to ensure they are not blocked and are free from slip and fall hazards.
  • Assists cashiers by bagging groceries as required. Promptly responds to intercom pages. Sweeps, washes, mops and does general clean-up work. Cleans restrooms and break rooms, replenishes supplies, disposes of waste and keeps building and surrounding grounds in orderly condition.
  • May operate (if over 18 years of age and properly trained - training provided) various motor driven equipment used for cleaning. Maintains cleaning equipment in good repair.
  • Helps keep the sales floor free of slip and trip hazards. May also clear sidewalks and porch of snow and ice. Disposes of trash and other debris in back room, break room, front-end and parking lot.
  • Notifies store management when repairs or maintenance is needed or when he/she observes unsafe conditions which require more than his/her attention. Also, informs store management when there is need for more supplies.
  • Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
  • May complete other duties of staff as required by management.


SUPERVISORY RESPONSIBILITIES
This position currently has no supervisory responsibilities.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

RATE OF PAY AND BENEFITS

The hourly rate for this position starts at $15.30 and goes up to $22.00.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

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