ZipRecruiter

Log In

1

Customer Relationship Manager Jobs in Springfield, VA

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

Support the Sr. Manager of CRM in developing global customer strategy, shaping priority customer groups, and driving greater customer personalization in marketing. How you'll collaborate with others:

Washington Nationals

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

Seneca Holdings

CRM Manager

Falls Church, VA · On-site

... Manager to support a Department of Defense (DoD) Combat Support Agency as part of a strategic Contract Resource Management (CRM) remediation and sustainment initiative. This position plays a critical ...

LSU AgCenter

CRM Administrator

Alexandria, VA · On-site

CRM Administrator Position Type:Professional / Unclassified Department:LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518)) Work Location:LSU - Alexandria Pay Grade:

Mondo

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Apply now: Sr. CRM Developer, location is Hybrid. The start date is ASAP for this permanent position. Job Title: Sr. CRM Developer Location-Type: Hybrid (Vienna, VA or Raleigh, NC - 1-2 Days Onsite ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Arka Infotech Inc

Siebel CRM Tester

Alexandria, VA · On-site

Siebel CRM Tester 12-24 months (plus extensions) Alexandria, VA 08/03/2015 US CITIZENS ONLY MUST HAVE ACTIVE GOVERNMENT CLEARANCE I need a strong Siebel CRM tester with proven experience testing ...

Booz Allen Hamilton, Inc.

CRM Program Specialist

Mclean, VA · On-site

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drive the adoption of the company's opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective use of ...

next page

Showing results 1-20

All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Springfield, VA

Customer Relationship Manager information

See Springfield, VA salary details

$12

$27

$52

How much do customer relationship manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer relationship manager in Springfield, VA is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.64 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What job categories do people searching Customer Relationship Manager jobs in Springfield, VA look for?

The top searched job categories for Customer Relationship Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Relationship Manager jobs?

Cities near Springfield, VA with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,126 per year, or $27.9 per hour.

Customer Relationship Manager

DEX Imaging

Washington, DC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

626th of 734 rated retailers

Job description

 DEX JOB DESCRIPTION 
Job Title
Customer Relationship Manager
Job grade
 
Job Department
Sales
Job Sub - Department
Sales
Job Code
CRM
Effective Date
03/01/2025
 
 
JOB SUMMARY
 
The Customer Relationship Manager (CRM)  proactively supports and strengthens customer relationships , ensuring satisfaction, retention, and growth. This role involves strategically increasing revenue and profitability through effective engagement with existing clients, conducting quarterly reviews, optimizing aftermarket profitability, facilitating contract renewals, and independently promoting DEX services, including Managed Print Services and software solutions. The CSM fosters continuous engagement, offering strategic guidance to enhance measurable client outcomes.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Client Relationship Management:
·        Build and maintain strong, long-term client relationships through proactive communication and personalized service.
 
Account Growth & Revenue Optimization:
·        Independently deliver client presentations and discussions to promote DEX services, including Managed Print Services (MPS) and software solutions.
·        Identify and pursue opportunities to expand services through upselling and cross-selling within existing client accounts.
 
Contract Renewal & Retention
·        Lead renewal discussions, negotiating favorable terms and identifying early renewal opportunities.
·        Maintain accurate CRM documentation of client interactions and contract details.
 
Strategic Account Oversight & Reporting:
·        Monitor client accounts proactively, identifying potential risks and implementing mitigation strategies.
·        Develop and deliver insightful, data-driven Business Reviews.
·        Regularly provide internal stakeholders with updates on account performance, upcoming opportunities, and renewal status.
 
Collaboration & Process Improvement
·        Partner with internal teams to deliver tailored solutions aligned with client goals.
·        Contribute to process enhancements and participate in professional development initiatives.
 
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
 
·        Typically reports to Management Direct Supervisor job title(s) Typically include: Team Lead – Customer Relationship Manager
·         
JOB QUALIFICATIONS/SKILL REQUIREMENTS
 
·        Ability to establish and maintain effective working relationships with employees, businesses, and the community.
·        Ability to communicate clearly and concisely both in oral and written form.
·        Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws.
·        To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.
·        Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
·        Completes additional tasks and assignments as requested by Leadership.
EDUCATION AND EXPERIENCE REQUIREMENTS
 
 
·         Bachelor's degree (B. A.) from four-year college or university is preferred.
·        One to two years Sales related experience and/or training; or equivalent combination of education and experience
WORKING CONDITIONS
 
·        Regular business hours. Some additional hours may be required.
·        Travel requirements: Domestic: Up to 20%
·        Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
 
Sitting
Up to 7 hour(s) a day
Lifting
Up to .5 hour(s) a day, up to 50lbs max. ^
Walking
Up to 2 hour(s) a day
Pushing/ Pulling
Up to .5 hour(s) a day, up to 50lbs max. ^
Standing
Up to 4 hour(s) a day
Climbing
Up to .5 hour(s) a day
Bending/ Squatting/Stooping
Up to 1 hour(s) a day
Stairs
Up to .5 hour(s) a day
Reaching
Up to 2 hour(s) a day
Ladder
Will not apply generally
Balancing
Will not apply generally
Step stool
Will not apply generally
Twisting
Up to 1 hour(s) a day
Excessive heat exposure
Will not apply generally
Crawling
Will not apply generally
Excessive cold exposure
Will not apply generally
Hands in water
Will not apply generally
Dust exposure
Will not apply generally
Kneeling
Up to 1 hour(s) a day
Lound noise exposure
Will not apply generally
Data Entry/Typing
Up to 4 hour(s) a day
Humidity exposure
Will not apply generally
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.
 
 
 
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

What DEX Imaging employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom