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Customer Relationship Manager Jobs in Springfield, VA

Mercer Advisors

Relationship Manager I

Rockville, MD · On-site

Proficiency in CRM systems and workflow management tools. * Strategic thinker and strong ability to influence and collaborate across teams. Work Schedule: This professional role requires availability ...

Mercer Advisors

Relationship Manager I

Rockville, MD · Hybrid

Proficiency in CRM systems and workflow management tools. * Strategic thinker and strong ability to influence and collaborate across teams. Work Schedule: This professional role requires availability ...

New

Truist

Legal Relationship Manager

Washington, DC · On-site

... CRM system. 11. Establish and maintain consistent visibility within legal market via event attendance (Association of Legal Administrators, Bar Associations, ProBono foundations, etc.) locally and ...

EagleBank

SBA Relationship Manager

Tysons, VA · On-site

$104K - $173K/yr

By prioritizing meaningful connections with our customers, employees, and shareholders, we ... Responsibilities The SBA Relationship Manager will be responsible for the generation of new ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Springfield, VA

Customer Relationship Manager information

See Springfield, VA salary details

$12

$27

$52

How much do customer relationship manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer relationship manager in Springfield, VA is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.64 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What job categories do people searching Customer Relationship Manager jobs in Springfield, VA look for?

The top searched job categories for Customer Relationship Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Relationship Manager jobs?

Cities near Springfield, VA with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,126 per year, or $27.9 per hour.

Commercial Relationship Manager

John Marshall Bank

Washington, DC • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description

 John Marshall Bank is looking for a Relationship Manager to join the Commercial Lending team in Washington, D.C. to maintain and grow existing customer relationships while actively prospecting and developing new Business and Consumer Deposit relationships.


In this role you will: 

  • Work closely with Commercial Lenders and Local Branch Office to assure that they have maximized depository/treasury management opportunities with their clients and prospects.
  • Assist in the sales efforts of others, and effectively identify, explain and obtain acceptance of concepts which may involve controversial issues or represent significant change.
  • Participate regularly in outside community organizations and events to increase the Bank's local presence and build a significant book of business; Be actively involved with local chamber, civic groups and/or networking groups to include serving on local boards and interact with local community leaders.
  • Engage in, promote and execute effective business development outreach practices that result in new deposit and loan business for the Bank, maintaining a pipeline of prospects, calls and activities.
  • Maintain regular communication with customers as appropriate in the management of customer relationships. You will be actively engaged in on-going communication with customers, various JMB personnel and appropriate third parties involved in the customer's business affairs.
  • Prepare Sales Proposals to present to Lending and Branch Teams
  • Analyze customer financials and statements and provide appropriate product/service recommendations to further expand the deposit relationships.
  • Work with existing clients on an on-going basis to ensure that the Bank is providing them with exceptional customer service and seek opportunities to cross-sell additional financial services when appropriate. 
  • Interact with customers independently to address non-routine service matters or other risk related issues.
  • Work with various other teams and departments to set up clients' new accounts and treasury management services 


Requirements

Required:

  • Bachelor's degree in business, finance, or accounting or equivalent work experience and/or training
  • 8 years of experience in bank sales and relationship management 
  • Established relationships in the DC Market
  • Treasury Management experience
  • Familiarity with the commercial lending process
  • Ability to handle confidential information with tact and discretion

Preferred:

  • Strong interpersonal skills, including ability to work across a variety of departments 
  • Ability to work closely with and anticipate the needs of the Commercial Lending Team by acting proactively in problem resolution 
  • Excellent problem-solving skills and attention to detail 
  • Ability to be a self-starter and work independently to achieve sales goals 
  • Ability to multi-task



Compensation for this role ranges from $90,000.00-$120,000.00, commensurate with your experience and qualifications.  


At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes: 

  • Medical
  • Dental
  • 401K Retirement Plan w/ an Employer Match 
  • Vision 
  • Employee Assistance Program
  • Flexible Spending 
  • Transit Reimbursement
  • Dependent Day Care
  • Long Term Care
  • Paid Time Off
  • Life and Disability Coverage 



John Marshall Bank is an Equal Opportunity Employer.


At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position. 

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