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Director Client Success Jobs in Springfield, VA (NOW HIRING)

Kobie Marketing

Director, Client Services

Washington, DC · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... We believe that our team's passion and expertise are the driving forces behind our success and are ...

Kobie Marketing

Director, Client Services

Washington, DC · Remote

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... We believe that our team's passion and expertise are the driving forces behind our success and are ...

Moore

Senior Manager, Client Success

Lanham, MD

Mayhave 1-3 team members as direct reports with roll up responsibility for theirclientprojects ... Coordinates client meetings and collaborates with copywriters, graphic designers, digital vendors ...

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All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Springfield, VA

Director Client Success information

See Springfield, VA salary details

$40.2K

$126.8K

$187K

How much do director client success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director client success in Springfield, VA is $126,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,800.00 and $152,000.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Springfield, VA? The most popular types of Client Success jobs in Springfield, VA are:
What job categories do people searching Director Client Success jobs in Springfield, VA look for? The top searched job categories for Director Client Success jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Director Client Success jobs? Cities near Springfield, VA with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Springfield, VA as of May 2026, with employment types broken down into 2% As Needed, 60% Full Time, 31% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $126,842 per year, or $61 per hour.
Client Success Manager

Client Success Manager

Leadership Connect

Washington, DC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

Who are we?
At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

About the Role

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach - deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.

This role is based in Washington, DC, and reports to the Senior Director, Client Success. 

Core Functions of the Role:

  • Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts

  • Lead onboarding and ongoing enablement sessions that translate Leadership Connect's capabilities into measurable client outcomes

  • Build durable relationships with day-to-day users, power users, and executive sponsors across each account

  • Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans

  • Serve as the product SME for your book, mapping the right workflows and use cases to each client's goals

  • Troubleshoot user challenges with creative problem-solving and a client-first mindset

  • Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy

  • Grow over time into an account owner with responsibility for renewals and expansion

About You:

  • 1-3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption

  • Comfort initiating outreach and steering conversations - equally confident over email, video, and in person, with excellent written and verbal communication

  • Genuine curiosity about Leadership Connect's market: government, large corporations, media, and non-profits

  • Strong organizational and time-management skills; able to prioritize across a portfolio of accounts

  • Proficient with a CRM, Salesforce preferred

  • Thrives in a fast-paced environment and contributes to the development of new processes

What is it like to work here?
We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
 
Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.
 
There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.
 
Want to join our amazing team?
 
Benefits/Rewards:
Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs
 
If you're excited about this role but don't meet 100% of the requirements, we still want to hear from you!  Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
 
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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